M Appliances: how to do a backup or a way to do it

Hello,
I will realize a replacement of deffect appliance Serie M but I don't want to lost all collecting data.
Do you have a idea?
Thanks for your help.
Regards,
Arnaud

Well...
If I managed to get their approval... i suppose you can do it too...
As said before: you need a long breath and a lot of “argumenting” for it.
I think the strongest argument you can use is the fact they store unique data on the devices without offering the possibility of backup/restore.
In my (and my management's) opinion it's not acceptable that they suggest you have to give up al your historical data for a broken memory module.
If they do not trust their customers in replacing simple hardware components like this, the least that can be done is offering the visit of a qualified support engineer who can/may do such changes.
After all the Ironport hardware is produced by Dell, and certified Dell hardware engineers are present in every (maybe nearly every) country.
The most optimal solution would of course be the possibility to backup and restore the contents of a M series device (including regular backup scenario’s to answer to “the unexpected”)
Keep your head up and, take a deep breath and try to convince your service engineer (over and over again)
Steven

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M Appliances: how to do a backup or a way to do it

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