M1212nf MFP Auto document feeder and scanner failure

Yep, hardware issue here:
Printer does not show any change on status panel when a piece of paper is inserted into the adf.
Scanner scans a blank page to the network or usb connected pc
Copy function produces blank or black pages even when using flatbed as opposed to adf.
Network and usb printing works correctly.
software reset done at product control panel to restore default settings to no avail.
What advice do you have for me?

Hi @RottenRonnie,
I see that you are getting a blank page when scanning. When you copy, you are getting a blank or black pages from the glass and the ADF. I would like to help.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Please keep the scanner lid open and then press the copy button.
Check if the scanner bulb glows.
Also to see if the scanner moves freely across the glass.
Update the printer's firmware. HP LaserJet Pro M1212nf Multifunction Printer Drivers.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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Hi ysroq,
Welcome to the HP forums! I see that you are wondering if you can mix docs from document feeder and scanner glass into one PDF. I am happy to help, I have a couple questions for you:
What type of printer do you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless or USB?
Hope to hear back from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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Hi ChrisCanon,
The lines on copies that you are experiencing is a result of the scan glass being dirty or scratched. The scan glass that the printer uses when scanning from the ADF is located to the left of the larger glass area (platen) when you open the cover. It is the smaller glass strip on the left hand side of the unit.
Spray some glass cleaner on a paper towel and then clean the smaller glass area. Once cleaned, try scanning from the ADF again.
If you continue to have difficulties, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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Hi @goldie800 , and welcome to the HP Forums!
I see you're experiencing feed issues through the ADF. I would like to help!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest plugging the printer power into a different wall outlet.
I would then recommend following the steps in this document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
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@Debbie-M
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Product Name and Number
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     2. Operating System installed (if applicable)
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Hi rbecker02,
I have a document at the link below which will assist you in cleaning the rollers and seperation pad of the ADF unit.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01609880&tmp_task=solveCategory&cc=us&dlc=en&ju...
I am an HP employee.
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Hi @rustyblue
Although HP does not have an authorizes repair facility that I can refer you to, I have located 2 helpful documents that would allow you to troubleshoot the issue yourself;
An 'Original Jam: Clear jam, and then press OK' Message Displays for HP Officejet 6100, 7100, and D ...
Automatic Document Feeder (ADF) Does Not Pick Up Paper
If the issue persists, you can take the printer to a local mom and pop shop, or maybe call HP. HP could offer you a discount on a newer model.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Welcome to the HP Forums Laine2014,
I see by your post that the ADF isn't pulling in the paper to copy or scan.
I can help you with this issue.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 30-60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hello there and welcome to Apple Discussions.
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tk3900 wrote:
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Hi Barbara,
Please try following the steps provided by the document below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02713441&tmp_task=solveCategory&cc=us&dlc=en&la...
For any case it will not help resolving the problem, contact the assistant in order to service the product.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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specifications
Hi grammafaith,
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Dear all,
May I kindly ask if there are any known resolutions in terms of a scanning issue with the HP LaserJet M1212nf MFP Printer?
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Hi @Ryan_HP ,
I see that you are experiencing a communication error during scanning of multiple pages. I would like to help, but I will need some more information to provide you with the correct steps to resolve this issue.
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How to Find the Windows Edition and Version on Your Computer.
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How is the printer connected? (USB/Ethernet)
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
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Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

M1212nf MFP Auto document feeder and scanner failure

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