M1212nfMFP- canot received Fax and fax out

the fax not able to send or received fax.
when i try to fax out there is tone, but the receiving party also connecting then it drop off.
when incoming fax coming in we hear the tone but never a sucess fax in
i try to do the service fax status check, everything is pass.
not too sure which part of the set up when wrong, please assist
thank you

Hi @ivay ,
I understand that you are having issues sending and receiving faxes, but the fax test passed everything. I would like to help you resolve this issue.
Check these fax settings on the printer:
Go to setup, (wrench) fax setup menu,OK, fax receive setup, OK, private receive, OK, turn if off.
Go to setup, (wrench) fax setup menu,OK, all faxes, OK, error correction, OK, turn it off.
Go to setup, (wrench) fax setup menu,OK, all faxes, OK, fax speed, set it to medium.
Go to setup, (wrench) fax functions, clear saved faxes, OK to clear.
Go to setup, (wrench) fax setup, OK, fax receive setup, OK, answer mode, OK, make sure it is set to Auto.
Test the fax now.
If you are still having issues then go through the steps in this document. Cannot Send or Receive Faxes.
Please provide the following information so I can assist you better.
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire fax cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
Are you using a filter?
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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