M127fn phone does not give signal fax when pressing 1,2,3

Question

Hi, I am Marc and I am new to this forum. Kindly excuse me of any wrong doing on a prior notice. Thanks! I bought the HP M127fn 4in1 unit one month ago and I am still not able to use this unit fully. On my old fax, Panasonic KX-FP342, when the phone rings and I answer, I can make a normal phone call or press the fax signal button to give a fax signal if it is a fax. However, If I do not answer, the panasonic unit picks up the line and gives a fax signal automatically after 5 unanswered ringtones. With the HP M127FN, I am not able to do this procedure. For description, I have the HP unit connected to the wall outlet and 2 phones in my house. One of the phones is connected to the HP Printer extension port and the second phone is connected to another separate socket ( to the same phone number ). When the phone rings for 5 times and I dont answer, the machine picks up the line and gives a fax signal automatically ( which is the normal procedure). But, the problem is when I answer the line. When I pick up the line and the caller asks me to give him a fax signal, I press 1,2,3 ( i tried this using the normal line and the extension line ) but nothing happens on both lines. So i appologize to the caller and ask him/her to call again which is really annoying me since I get around 10 to 15 faxes per day. I want the unit to answer automatically give a fax signal ( regardless of the caller's type ) after 5 ringtones and I want to answer the phone and be able to give a fax signal by myself if necessary. Fax answer type = automatic, rings type = all rings, extesion phone line = yes, rings to answer =5. Please Help!!!! 

Answer 1

Hi , Welcome to the HP Forums! I see that your HP Laserjet m127fn phone, does not give signal fax when pressing 1,2,3. I am happy to help!  According to page 48 of your printer's user guide:  LCD control panel 1. On the product control panel, press the Setup button.
2. Select Fax Setup, and then select Fax Recv. Setup.
3. Select Extension Phone.
4. Make sure that the On option is selected.
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3 sequentially on the telephone keypad. Turn this setting off only if you use pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence. The telephone company service does not work if it conflicts with the product. 5. Press the Back button to return to the Fax Recv. Setup menu.
6. Select Answer Mode.
7. Select Fax/Tel, and then press the OK button. With this setting, the product automatically picks up all calls and determines if the call is a voice or fax call. If the call is a fax call, the product handles the call as an incoming fax. If the incoming call is detected as a voice call, the product generates an audible synthesized ring to alert you of an incoming voice call. 8. Press the Back button to return to the Fax Recv. Setup menu.
9. Select Fax/Tel Ring Time.
10. Select the number of seconds after which the product should stop sounding the Fax/Tel audible ring to notify you of an incoming voice call, and then press the OK button. Hope this information helps!  “Please click the Thumbs up icon below to thank me for responding.”