M3035 all in one. Printing solid black page

Unit prints solid black page. Tech manual covers black page with white specs, replace print cartridge. New cartridge same results. Tried engine test same results. Unit not under warranty. Next step?

Open System Preferences > Print & Scan then select the Print tab then click Open Print Queue
Delete all jobs from the print queue
Restart your Mac and restart the printer.
See if that made a difference.
If not, might be corrupted print preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.print.PrintingPrefs.plist
Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.
Try printing.
message edited by: cs

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Hi there, I have a Brother 7820N all-in-one printing with Black line

Hi there,
I have Brother all-in-one that just recently started generating copies with several black lines, on the right side of the page, about 1 inch from the margin.
This happened a few years ago I was able to contact Brother support, by phone, they answered the call and guided me through the process to eliminate the problem. I can not get any phone numbers for Brother Customer Service any more and the copies just look terrible.
Can anyone walk me through how to eliminiate this problem?
thanks!
Laura

Open System Preferences > Print & Scan then select the Print tab then click Open Print Queue
Delete all jobs from the print queue
Restart your Mac and restart the printer.
See if that made a difference.
If not, might be corrupted print preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.print.PrintingPrefs.plist
Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.
Try printing.
message edited by: cs

My HP1610 all in one prints top of page, unable to read faint printing on majority of page.New cartr

I have installed a new black cartridge in my 1610 All in One, Previous cartridge was low on ink when it stopped printing the majority of the page. Print test on new cartridge is fine. Top of page and all of line border is fine. From 1 1/2 inch from top printing is too faint to read. Line border prints completely. Bottom of page prints faintly but enough to read. What now?

Welcome to the HP Community , I read through your post about the printing issues you have been having, and I hope to help you! Seeing how the printer will make copies and test print tells us that the printer itself is fine and there is no hardware issues. However, seeing how printing from two different computers will not work, flags a software problem on the computers. Please try out the steps below and get back to me with the results and we will go from there. If you did not install the Full Driver, run the HP Printer Install Wizard for Windows to search and install the complete driver and software. This will need to run on both computers individually. Manually restart the print spoolers on the computers:1. Click Start
2. Type "Services" in the search field.
3. Open SERVICES
4. At the bottom, click "Extended View"
5. Search for Print Spooler
6. Right-click it and choose Properties
7. Select as Automatic in the drop down box, close the Window
8. Right click on Print Spooler and choose "Stop", wait until it stops and then right click again and "Start".
9. Close out of Services and try printing from Notepad.10. Try printing from a web browser now, if there is a problem with the print, try a different web browser. Show thanks for my reply to help you today by hitting the "thumbs up" icon below!I hope to hear from you, good luck!

Occassionally print solid black pages instead of text

Sometimes (but not always) pdf files print as solid black rectangles - how do I prevent this?

This type of result is often due to errors in the HP printer drivers. Several things can be tried. Sometimes, using a tested driver for an older, but compatible printer will do the job. A lot of folks used the use the HPLJ2 driver even with HPLJ3 and 4 systems. Another option is to try to print as a graphic. At this point, I can only suggest playing around with things. A lot of folks like the graphic driver aspect instead.
You might also consider printing to the printer in a PS mode rather than PCL if that option is available.
I am only suggesting things I have seen tried by various folks. I don't have a good explanation.

Officejet j5780 all-in-one; print in Black only

I do not require color print capability on my j5780, I want to print in Black only (I also own a Photosmart 6380 for color needs).
A new Black cartridge has been installed and the spent tri-color cartridge has been left in-place.
PROBLEM: The printer's LED window now displays the message "Cartridge error: Cartridge on the left [i.e. tri-color] must be replaced."
Prior to replacing the Black cartridge I was able to print in Black only; now, it appears that capability has been lost. I do not want to install a new tri-color cartridge (particularly at HP's price) just to restore Black-only print capability.
QUESTION: Is it possible to reset, or otherwise over-ride, the printer's color cartridge requirement to in order to achieve Black-only printing?

Hello DisgustedOne,
What may have happened is that while you were printing in black only, the black ink may have ran out, then the printer started using the tri-color cartridge to create black. When the tri-color cartridge ran out, you replaced the black, but are still getting an error to replace the tri-color cartridge.
Some HP printers allow for what is called backup mode, where the printer only uses one of the two cartridges, an example can be found in the following link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01625311&cc=us&dlc=en&lc=en
There are a couple things you can try:
1. Set the printer to print in black only (can be done in the printer prefs, usually under a grayscale setting)
2. Take out the color cartridge altogether and see if it will print.
If both of those options fail, unfortunately, you will need to replace the color cartridge.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP Pro L7680 all-in-one printing extra blank pages

No matter what I print the printer adds a blank page before and after each print job. Doesn't matter application amd I don't see it on fax, scans or copies.
Thi shappened after my laptop had to be wiped and reloaded. I reloaded the drivers and has happened ever since.

Try this...
1. Go to the Printers folder and right click on the printer icon, then select ‘Run as Administrator’, and select ‘Properties’.
2. Click on the ‘Advanced’ tab, and click on the ‘New Driver’ button.
3. When you have to select the printer driver, select the ‘Have Disk’ button and point it to the installation CD or the ‘7zSxxx’ folder and install it from here. Or you can look under the ‘Manufacturers’ list and select ‘Hewlett-Packard’ instead of ‘HP’, and then select the appropriate printer driver.
4. Complete the wizard, then apply the settings by pressing the ‘Apply’ button. Try printing again, and the issue should not reoccur.
Also, are you using Windows Vista?
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

All in one printer won't print black ink - colour only

My all in one printer won't print in black right now - colour only - even though the black ink is new. It will print a couple of black ink pages and then reverts to colour. If I give it a rest it will print a couple more black pages and then again, in colour - I think something needs cleaning but I don't know what - any help is much appreciated! Val

Please read this post then provide some details. What printer model? What operating system? Is the black cartridge an original HP or a third party or refill/renamufactured cartridge? (The symptom is typical of a poorly refilled cartrdige....)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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PSC 1510 All in one printer - won't print even black and white when colour cartridge not recognised

My PSC 1510 All in one printer is flashing the "check printer cartrige icon" and both "Black" and "Colour" icons at the bottom left of the printer.
It won't print at all, even when I select grayscale (black and white). The help pages tell me that if I remove the colour cartridge the printer will switch to backup mode and I'll still be able to print in black and white (though not copy or scan). But this is not the case, and I can find no way of switching manually to backup mode. The help pages have no useful explanation of backup mode. I've also tried cleaning the cartridge (which I'm pretty sure isn't empty) but that makes no difference.
Can anyone help? I'd be very grateful.

gabri21 wrote: I have a very similar problem with my PSC1510 but only the colour cartridge light is blinking. I am also unable to find any useful information to set up printing in back up mode. Can anyone assist in resolving this problem for us?
With only one cartridge light blinking I would suspect the cartridge, they do rarely fail (much more often for reman cartridges, see here). Clean the cartridge contascts as shown here. If that fails and the cartridge is an original HP then check the warranty date as shown here. If the cartridge is in warranty return it to your dealer for a warranty replacement.
The printer will automatically switch to backup mode if the black (or color in some printers) cartridge is removed. I do not know if this works with the PSC 1510, some all-in-on devices insist on having both cartridges present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Scanning multiple pages with all in one printer using AiO software.

I have the HP all in one printer and when I scan a document even if I add a page, each page has its own PDF identification. I cannot seem to get multiple pages in one scan that I can email as one document. Please advise.

Hi Grwltgr
If you have an ADF(Automatic Document Feeder) tray keep all the pages you want to scan and start scan. All the scanned pages will be added in a single pdf.
If you dont have an ADF tray, i might be able to help you if you can let me know the Complete Model Name.
Kind Regards,
Oliver
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HP Officejet J4550 All-in-one printer Unable to print pages/photos from system request !

I have an HP Officejet J4550 All-in-one printer that I had set p when I bought my new Acer system with Windows 7 installed and had no problem from the beginning to set-up the installation and have it running as My Default printer and has worked fine up until now ; when all of a sudden the system ;when I go to print a page/photo brings up the set-up - shows the printer as Default and then when I run PRINT...there is No page/photo printed out ? I have tried to run the Diagonistic software and shows the printer as Default and No problems and yet still delivers No Print out ? My system has had All up-dates automatically installed up till this point ...So I not being a Techie ,do not know what or where to look for help to resolve the issue next ? Anyone able to tell me what to look for to do or how to resolve the issue or do I need to just Un-install the printer and Re-set it up again ?? I have tried to look at all places on HP ;but it does not even show my older HP Officejet -J4550 - All-in One Printer ? Just keeps referring to HP Officejet -4550 ? Loooking for any answers ! Thank Yopu ,JS

Hi jspin3,
I'd like to help. For now, I would hold off on the uninstall and reinstall. Can you answer some questions?
Is the printer connected by USB, Ethernet or wireless?
Do you get any error messages?
Does a blank page come out or do no pages come out when you try to print from the computer?
If you put a document face down on the scanner glass, are you able to make a photocopy?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? Click Here
If you print a Self Test Report, do all of the colors print?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

How do you scan multiple pages to my computer using a C5580 all-in-one printer

how do you scan multiple pages to my computer using an HP Photosmart C5580 all-in-one printer?

Hi @carolpaige
I would be happy to help you scan multiple pages. What operating system, and version do you have? Mac or Windows?
You will need to save your files as PDF, and when you choose the PDF format you will see an option to have all scanned pages saved as a single file. Knowing your operating system will help me to provide you with more detailed instructions.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

I have an HP Photosmart C4180 all in one printer scanner and copier, I can't figure out how to scan more than one page at a time and then send as a PDF file via email

I have an HP Photosmart C4180 all-in-one, printer, scanner and copier. I can't figure out how to scan more than one page? It will only let me do one page at a time and then I have difficulty sending pages 1, 2 and 3 as one docuement. Any ideas??
Thank you, Jetteski

Hello Jetteski,
Hello Jetteski, Thanks for the post.
Since you are running a MAC, check the below links for some excellent information on scanning. Good Luck!
http://goo.gl/M8Cl2
http://goo.gl/cufK6
http://goo.gl/OTQoR
I work for HP but my posts and replies are my own....Thank you!

HP ENVY 4500 e-All-in-One Printer/Mac OS 10.6/can't scan multiple pages as single document/file

Mac OS X 10.6.8
HP Scan app 4.4.1
In the HP ENVY 4500 e-All-in-One Printer support page for scanning with a full feature driver installed. Under "How to scan a multi-page original into a single file for HP Scan software version 4.0. Everything is OK until after I've scanned the documents and clicked "Done". (Step # 6) & Click Send , click Folder , name your file, and then save the file to the computer.(Step # 7)
This is where I go wrong. I can't find the Format drop-down menu to complete Steps 8 & 9.
Click the Format drop-down menu, select Contents , and then check the box to Save all items to a single file .
Click Save .
This question was solved.
View Solution.

Hi MaWoo,
Thanks for your post and welcome to HP Forum.
Please make sure you select PDF or Searchable PDF as the Format. You should then find a box to check for "Combine into single document".
Best regards,
Mandy
Say "Thanks" by clicking the Thumb up in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
Although I work for HP my posts and replies are my own

HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
OS: Windows 8.1 64 bit
I noticed the problem: After I scanned a medical card that was 80% cyan.
Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
Only occurs during color scanning or copying. I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
If I had scanned the small O'Riley's note in black & white there would have been no streaking.
I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
I sincerely appreciate your assistance.
Rene'

Hi @Veritasabt,
I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
Try scanning again to see if you have the same results.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
Have a nice weekend!
Thank You.
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Gemini02
I work on behalf of HP

HP Officejet Pro 8610 All-in-One Printing Preference does not have Print Last Page First option

HP Officejet Pro 8610 All-in-One printer: Printing Preference missing Print Last Page First option. Print lots of multipage documents. Spending enormous amount of time resorting pages.
Prior to this printer? .... grab printed stack - staple - DONE!
Now? Have to resort every document!
Anyone out there have a solution?

Reply to mkjohnson42. It doesn't matter what application I'm in. The option is NOT there. Just to confirm, I started from Word 2010, Excel 2010, a web page using Internet Explorer, Foxfire and Chrome. Plus, I did the old stand-by of going to Printers and Devices>Preferences. Under Preferences I have the choice to print on both sides of paper but NO Print Last Page First. I REALLY did check ALL of this before resorting to the Community. So, I really don't understand your question. Sorry.

M3035 all in one. Printing solid black page

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