M3035 all in one. Printing solid black page

Unit prints solid black page. Tech manual covers black page with white specs, replace print cartridge. New cartridge same results. Tried engine test same results. Unit not under warranty. Next step?

Open System Preferences > Print & Scan then select the Print tab then click Open Print Queue
Delete all jobs from the print queue
Restart your Mac and restart the printer.
See if that made a difference.
If not, might be corrupted print preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.print.PrintingPrefs.plist
Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.
Try printing.
message edited by:  cs

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    message edited by:  cs

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