M73 start problems and corrupted registry after windows updates
Hi,
we are a Lenovo reseller, having had not a lot troubles so far with M72 models in the past.
Since M73 the problems have dramatically exploded. We had so far 5 machines, on which we had to run the Factory Recovery as the OS won't start or was corrupted. It appears that especially after a windows updates the chances of a not starting Windows is very high - Windows repair mostly fails.
Is this a known issue? Does others have the same troubles? Any chance to fix this?
We are currently reviewing all Lenovo installations and will decide whether we still want to sell them or not. Our business clients are not happy about such an instable installation.
andreascis wrote:
Hi,
we are a Lenovo reseller, having had not a lot troubles so far with M72 models in the past.
Since M73 the problems have dramatically exploded. We had so far 5 machines, on which we had to run the Factory Recovery as the OS won't start or was corrupted. It appears that especially after a windows updates the chances of a not starting Windows is very high - Windows repair mostly fails.
Is this a known issue? Does others have the same troubles? Any chance to fix this?
We are currently reviewing all Lenovo installations and will decide whether we still want to sell them or not. Our business clients are not happy about such an instable installation.
We purchased many M72e's and recently appx 100 m73 standard builds and 100 recent custom M73 ax builds, we are regretting this right now. We are scrambling to try to keep these machines functioning properly. At first they seem good but they have tons of issues we are discovering, out fo our new 100, so far we have 10 dead machines, another bunch that have usb issues even after doing bios updates. Many pc's have issues with usb devices not working in one port but will in another. I believe lenovo has a serous problem on their hands with these machines they don't realize or want to admit.
Being the reseller puts you in a bad spot with a product like this. I believe this is a huge liability to anyone at this point in time, I will be going back to our reseller to deal with lenovo b/c I didn't get the help I was looking for with them directly. GOOD LUCK!
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2014-09-18 10:52:04:626
496 166c
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496 166c
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2014-09-18 10:52:04:626
496 166c
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2014-09-18 10:52:04:626
496 166c
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496 166c
Handler Using CBS interface ICbsSession7
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496 166c
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2014-09-18 10:52:09:475
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:09:569
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:11:590
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:14:999
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:16:887
496 166c
Handler Using CBS interface ICbsSession7
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496 166c
Handler Using CBS interface ICbsSession7
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496 1668
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2014-09-18 10:52:22:573
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:22:773
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:24:464
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:24:651
496 1668
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2014-09-18 10:52:26:366
496 166c
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496 1668
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496 1668
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496 1668
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496 1668
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496 166c
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2014-09-18 10:52:28:206
496 166c
Agent *********
2014-09-18 10:52:28:206
496 166c
Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-09-18 10:52:28:206
496 166c
Agent *************
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496 166c
Agent WARNING: WU client failed Searching for update with error 0x8024000b
2014-09-18 10:52:28:253
496 1668
Report REPORT EVENT: {62FF14E3-DDBE-4DDC-BE90-12B98EC74605}
2014-09-18 10:52:04:216-0600 1
193 102
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Content Install
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(KB2982378) - Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2973112) - Security Update for Windows 7 for x64-based Systems (KB2976897) - Security Update for Windows 7 for x64-based Systems
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for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2937610) - Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2894844) - Security Update
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2014-09-18 10:52:28:253
496 1668
Report CWERReporter finishing event handling. (00000000)
2014-09-18 10:52:28:253
496 1668
Report CWERReporter finishing event handling. (00000000)
2014-09-18 10:52:28:425
496 1668
Service *********
2014-09-18 10:52:28:425
496 1668
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496 1668
Service *************
Please let me know if there is a better way of attaching the log to this post and thank you in advance for any help.Hi ChristianBoman,
We could use the OneDrive to upload the log and then paste the shared link here. For more information, please refer to the following article.
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Cmd /c ren %systemroot%\System32\Spupdsvc.exe Spupdsvc.old
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