M73p Tiny - Powers Off Trying To Use Rear USB Port??

Hi all,
I have an M73p Tiny.  On the back are 3 USB ports, one of which is near the top of the machine right above the LAN port and next to the wireless antenna.
On this particular PC (I have 160 of them total), if I even TRY to plug something into it, the machine dies immediately.  Just powers off.  And the only way to turn it back on is to unplug the power cord, wait a few seconds, then plug it back in.
I would also note that while most USB cables slide into a port fairly easily, this doesn't.
Any ideas or should I just call tech support?  These are all under warranty.
Thanks!
Chris
PS.  Normally I wouldn't care about one bad port, but on this particular PC I need all the USB ports I can get...

Something is probably shorting out the port. You say the plugs do not insert easily, could you use that port for a plug you do not change out? Does the machine boot with something plugged into that port??
I would call tech support.

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