Mac 10.5.8 VS Photosmart B109n-z: connection problem

Hi,
i've got a problem with my brand new Photosmart B109n-z.
Two days ago I've installed the software and connected my Mac 10.5 to the printer. I've successfully spent few minutes printing docs wirelessly. Then i turned off Mac & printer and went to bed. The day after, Mac was unable to see the printer. Followed the "emergency instruction" (switch off the router, mac, printer, restart all > that didn't solved the problem). So I uninstalled, then installed and connected again. At this point, Mac was able to see the printer again. New documents were printed successfully. But then, after having turned off the Mac again, here is the same problem of the day before. 
I get no error messages, the docs I want to print simply stay in the queue, virtually endlessly.
The printer's connection report states that printer is connected to the wireless. Mac is connected too. But they don't see each other unless i uninstall the printer and then i install it again. And if i turn off the computer, when i turn it on again i experience the same problem. Any hint?
I apologize for my english (i'm from Italy). 

Sometimes DSL providers have more control over the router than the printer likes.
- Unplug the telephone line from the router
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use a high number like 1.229.72.200
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Leave the gateway and DNS blank
- Finally, plug in the phone line, reboot the router and test.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • HP Photosmart B109n-z (printing problem) please help

    Hi all,
    I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it. 
    The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents.  I have since put all new cartridges in, it recognises them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
    I work for myself and work from home so need to get this resolved asap.
    I've checked the cartidge - it's good.
    I've checked the connection and print cartridge bay - they're clean. 
    Please help.
    The colour is working fine.
    The black ink issue is the same whether printing, scanning, or copying.
    And I have tried turning everything off and on again!!!
    This question was solved.
    View Solution.

    Hi,
    You might try Solution 5 in the troubleshooting document I am linking here:
    Ink Quality Troubleshooting
    This will show the colors that are printing.  There are also addtional troubleshooting steps to follow
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • HP Photosmart B109n-z (printing problem)

    Hi all,
    I have the HP Photosmart B109n-z printer and have it set up wirelessly and it works fine I've had no problems with it. 
    The other day the black ink stopped working - the cartridge isn't empty but it's no longer prinking black on any documents.  I have since put all new cartridges in, it recognizes them all, including the black one, and if I'm printing something like a word document then it moves as if printing but the page comes out blank - no black ink is used.
    I've checked the cartidge - it's good.
     The color is working fine.
     I have tried turning everything off and on again!!!
    I have done the cleaning process and second stage printhead cleaning process.
    Can someone give me hand on this?
    Regards,
    Roberto

    Hi,
    You might try Solution 5 in the troubleshooting document I am linking here:
    Ink Quality Troubleshooting
    This will show the colors that are printing.  There are also addtional troubleshooting steps to follow
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • Photosmart 5510d wireless connection problem

    Photosmart 5510d 
    Mac OS 10.7.5
    The printer is connected to my network and can access the internet (I can browse the app store).
    My computer has access to internet on the same network (I can post this message).
    I cannot see the SSID of the printer
    When I try to 'add printer' through preferences, I cannot find the printer. 
    When I try to add IP address (192.168.102.168) I have an error message ('cannot find printer').
    In my browser if I try to access the printers web server (http://192.168.102.168), I also get an error message.
    I can't find any option in the printer for 'direct wireless'
    I can print fine with USB. 
    Please Help!

    What router are you using?  Have you restarted it by pulling its power plug momentarily?
    Are you using any antivirus software on your Mac?
    Also, in the mean time, download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart 3210 wireless connection problems to Mac OS 10.7.5 on MacBookPro via Asus RT-N56 router

    My 3210 is connected via ethernet to an ASUS RT-N56 router (new last year). My macbook pro connects via wireless. Also connected via ethernet are two windows PC's. Other family laptops connect via wireless.
    All machines can ping the printer successfully, the network sees the printer OK
    Everything was working OK for several years (with another laptop before I got the Macbook over 2 years ago) until recently, I think when the Mac OS upgraded to 10.7.5.
    Now I have problems printing from the MacBook. When I first power up the macbook & the printer, usually all is OK for a short while, it prints OK. But then  I get error message "the printer is not connected". At the same time as this message is showing on the Macbook, I can ping the printer OK from all machines, including the Macbook and print OK from either PC, but as far as the Macbook is concerned the printer is not connected.
    Sometimes after a considerable delay, the printer seems to re-connect to the Mac for no apparent reason. Normally the only way I can restore printing is to delete the print queue, then power down the printer, and the router, wait 5 mins and re-start everything.  It generally works for a few print jobs before the problem reappears.
    I have tried deleting and reinstalling the printer. I've replaced the cable between the printer and the router.

    I would recommend that you download the driver through Apple Software Update. 
    Before we do that, we want to uninstall any incompatible software you may have installed on your computer by running the HP Uninstaller located under Applications > HP or the Hewlett-Packard folder.
    After you do that, we will want to download the drivers. The drivers for your product are available through Apple Software Update.
    Before you do anything, temporarily unplug the printer's USB cord from either the printer or the computer. Next, check for any available HP Update's by clicking the Apple icon and then Software Update.
    If no updates could be retrieved, download the full HP Printer Drivers v.2.14 from Apple:
    http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg
    Once you have completed the installation you will want to plug your printer back in. After the printer is plugged back in, go into your print settings under System Preferences > Print & Scan. To add the printer, click the plus sign. You should see your printer listed here. Select it. If underneath the printer you see "Use:”.  Make sure that says the name of your printer and not AirPrint. Click Add down in the bottom right hand corner.
    Best of luck,
    Kyle
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Error setting up HP Photosmart B109n for wireless from Mac

    I am trying to configure my B109n for wireless printing but the setup utility keeps crashing.     Printer is USB connected but I want to move it to another part of the room.  I am runnin OSX 10.9.2.  
    Process:         HP Setup Assistant [8324]
    Path:            /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/MacOS/HP Setup Assistant
    Identifier:      com.hp.SetupAssistant
    Version:         2.3.12 (2.3.12)
    Code Type:       X86 (Native)
    Parent Process:  launchd [163]
    Responsible:     HP Setup Assistant [8324]
    User ID:         501
    Date/Time:       2014-04-02 12:58:57.895 +0100
    OS Version:      Mac OS X 10.9.2 (13C64)
    Report Version:  11
    Anonymous UUID:  CD4CC37E-A4CF-B07A-F990-87DC5CF774FD
    Sleep/Wake UUID: 43C5067B-3BE5-4FF0-9A93-860D83D611CB
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    Performing @selector(performContinue from sender ACMCustomButton 0x3592b0
    Dyld Error Message:
      Symbol not found: _WirelessIsAvailable
      Referenced from: /Applications/Hewlett-Packard/*/HP Setup Assistant.app/Contents/Plugins/WiFi Confirm Settings.WiFiPlugin/Contents/MacOS/WiFi Confirm Settings
      Expected in: /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    This question was solved.
    View Solution.

    Hi PaulEich,
    Welcome to the HP forums!!
    I see from your post that you have a Photosmart B109n that you need to connect wirelessly to your Mac that is running 10.9. I will absolutely do my best to assist you with this!
    I believe the reason the software is failing is because it's not intended to be used with the 10.9 operating system. At this time HP does not have full feature software released, you would have to install it via the Apple Updates. Which leads to the next issue, how to connect the printer to your wireless network. To do this, we will have to connect the Mac to the printer to get things setup properly
    Please follow this post I did, that has worked for others, to get the printer connected to your wireless network. To restore the network defaults on your printer, please press the Setup option, then Network, then Restore network defaults, followed by Yes. Then to print off the Network Configuration page on your printer please follow the steps below:
    On the control panel, touch the button ( ) next to Scan . The Wireless/Scan menu displays.
    Touch the button next to Wireless Menu .
    Touch the button next to Wireless Settings .
    Touch the button next to Print Network Configuration Page .
    Touch OK . The Network Configuration Page prints.
    Let me know how this goes for you!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • New router - how to change wifi settings for Photosmart B109n

    I got a new router. How do I change the wifi settings for my Photosmart B109n?  I changed the PC wifi settings (no problem). I connected the PC (Windows 7) to the printer by USB cable. In the HP Solutions Centre, when I click on Settings / Network Settings, it tries to open a browser (IE9) page, with the URL being the IP address (192.168.2.3), but it goes to the "cannot display" page. Do I need the HP software CD? (I think I've lost it.) The manual explains how to set up (using the CD), but I can't find how to change settings for a new router.

    Glad to see that you have everything solved. If you run into any other problems, feel free to ask. 
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • I have a HP photosmart B109n. it was working perfectly and suddenly unable to get it to power up.

    HP photosmart B109n.  Working perfectly with Windows 7. Just cannot get it to power up. the power is going from the plug to the AC adapter but does not seem to be going as far as the printer

    Try first deleting the printer from System Preferences (under the Apple menu) > Print & Scan. Then add it back in again.
    Best of luck.

  • Problem HP Photosmart B109n-z printer

    Last week i've bought a new printer , photosmart B109n-z, installed wireless on my laptob and installed it with USB on my desktop; All works good, just now I often lose my internet connection on my deskto. Have to unplug/plug the internet cable again in the deskto and to reset the router, afterwards in works again...But before the installing of the printer i have never lost the connection with the internet. Is there a solution for this ? With the laptop, no problems....
    (router : us robotics ; operating system : Windows xp sp 3)
    This question was solved.
    View Solution.

    OK, is your US Robotics router a DSL modem/router?  Is it yours or your ISP's?
    Let's set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.1.100 to .199  Let's use 192.168.1.220
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Leave the gateway and DNS blank.  <<<<This is important!
    - Click 'Apply'
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart 4780 Wireless connection without USB cable on mac!!!

    Dear all,
    My mac pro does recognize the printer via USB connection anymore. I tried to turn on the wireless connection on the 4780 but could not find 'hpsetup' in wireless networks.....
    Is there any other way to connect this thing wirelessly or do i need to buy a new printer ??
    regard
    Ruben  

    Hey everyone.. I have the ultimate solution for this:
    1- On your small printer screen, go to wireless settings, press on WSP - press "push button" 
    2- Go to your wireless router panel - by using the IP address of the router (mine is 198.122.3.3), go to "Wireless" and press the WSP Button (two rounded arrows) 
    another option:
    1- On your small printer screen, go to wireless settings, press on WSP - press "Pin" 
    2- Go to your wireless router panel, go to "Wireless" and pput the PIN number that you see on the small screen.
    For further readings, please go to this link: http://www.hp.com/global/us/en/wireless/printer-setup-help.html

  • Photosmart C410b loses connection to Solution Center

    Dear Forum.
    My Photosmart C410b loses connection to the Solution Center (“HP Photosmart Prem C410 series Disconnected!”). If remove and reinstall the HP software (latest version from the Web) it works for a while but the problem reoccurs. In the past, it has been working for longer periods. Browsed this forum for a solution but was not successful (many seem to have some form of ‘Solution Center Disconnect’ issue (!!))
    I would very much appreciate advice from this forum to structurally solve this (very) nagging issue!
    More details:
    -       Product name: “HP Photosmart C410b”
    -       Product number: “CQ521B”
    -       Firmware version: “VAx2FN1121AR”
    -       Windows 7 Ultimate, 64bit
    -       PC connected wired to router
    -       Printer connected wireless, signal quality 5 (1=low, 5=high)
    -       Printer gets IP address from DHCP server (address reserved for the printer via its MAC address)
    -       Printing from Windows works OK, Airprint works OK
    -       Printer can be reached directly via its IP address in a browser
    -       Using Microsoft Security Essentials and Windows Defender
    -       Restarting PC and/or printer does not help
    -       Power cycling printer does not help
    -       Deactivating the “Windows Firewall” does not bring the connection back
    -       Removing and reinstalling the HP software helps (for a while)
    -       HP Print and Scan Doctor (HPPSDr version 4.1) detect this printer
    -       HPPSDr completes ‘Fix Printing’ without problems
    -       HPPSDr fails’Fix Scanning’ on the second test ‘Driver Check’ after passing the ‘Device Manager’ test. “Fails” in this case means it just hangs and the only way to close HPPSDr is to use the Task Manager to kill it.
    -       I also have a G4050 scanner installed (USB) and this one passes HPPSDr ‘Fix Scanning’ without a problem
    Thanks in advance,

    Dear Teri,
    Thanks for the suggestions. I followed your advice, please note my findings:
    - I followed 'method 1' as suggested. However, I found multiple instances of the ...\temp\7zXXX\... folder containing the uninstall_L3.bat file, I randomly picked one, all these batch files seemed identical
    - to run the batch file, one needs to set the default folder to point to the folder containing ccc_uininstaller.exe (which also contains uninstall_L3.bat. To that extend, I opened a CMD window and navigated to that folder and started uninstall_L3.bat from there
    - uninstall_L3.bat ran without any error message, but also wanted to delete stuff related to my otherwise properly working G4050 scanjet. I accepted all. There were multiple requests for the G4050.
    - I thereafter ran the freshly download installer for Windows 7 64 bit. This installar also ran without any error messages.
    - The results is a connecetd C410b (but it would do this anyhow after each reinstall, the proof of the pudding is after some time: will it remain connected?)
    -However...
    The Solution Center now offers only the options to transfer images and to send a fax, there is no option for scanning. Also for the G4050, if I select this device in the Solution Center, there is no option at all. See screenshot:
    I deliberately did not do or try anything else at this point in time, prefer to wait for your advice.
    (I would guess that at a minimum I also need to run the installer for the Scanjet G4050)
    W.
    Update: after a restart of the PC, things got worse: the C410b vanished from the solution center. As stated no additional attempts done to recover.
    W.

  • Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

    Hello Sue,
    I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
    I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
    It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
    Michael

  • I have a MacBook Pro.  My mac can detect wifi.  But will not connect. I did get connected vis TCP/IP settings but I can't connect to any wifi anywhere.  Network diagnostic has a green light for wi-fi and wi-fi settings.  Red light for the rest.

    I have a MacBook Pro.  My mac can detect wifi.  But will not connect anywhere. I did get connected via TCP/IP settings but I can't connect to any wifi anywhere.  Network diagnostic has a green light for wi-fi and wi-fi settings.  Red light for the rest. (Network settings, ISP, Internet and server.)

    Hello NotAppleSavy,
    Thanks for the question. After reviewing your post, it sounds like the computer wont connect to networks. I see you have used network diagnostic. I would recommend that you read this article, there are a lot of other things you can do in this article that may be able to help you resolve or isolate the issue.
    Wi-Fi: How to troubleshoot Wi-Fi connectivity
    Thanks for using Apple Support Communities.
    Have a nice day,
    Mario

  • Hi, I'm using a Mac Pro here. I am trying to connect it with my NAS hard drive. But i could not connect to it because i have an ethernet which connects to the intranet in my company and Air Port for the internet.

    Hi, I'm using a Mac Pro here. I am trying to connect it with my NAS hard drive. But i could not connect to it because i have an ethernet which connects to the intranet in my company and Air Port for the internet and it could not detect the the ip address after i input the correct address on "Connect to Server" window. Please help! Urgent! Thanks

    I did not say it is not possible.
    I said if your company networks are monopolizing both ports, you should talk to them about what options are available.
    Maybe you can get the company Intranet over wireless if you change some configuration items such as Subnet Mask.
    Maybe you can get on the Internet over Ethernet.
    You really need to ask them, and do not let them blow you off because you have a Mac. If they balk, ask them how it would be done on a PC (becasue it will be the same on a Mac).

  • How can I transfer photos from LG phone to mac notebook.  Phone appears in iPhoto when connected via USB but selection for download shows 0 photos

    How can I transfer photos from LG phone to mac notebook.  Phone appears in iPhoto when connected via USB but selection for download shows 0 photos

    Just open your LG volume up likes its an external HD and drag all photos onto a folder in your macbook Air.

Maybe you are looking for