Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok"
It used to work. I've downloaded and installed the patch for Mavericks.
I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page.
Any solutions to make this feature work again?
Thanks!

Hi,
Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
Below you may find the steps to scan on 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
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Scan error. Try scan from computer or see documentation.

Hi,
The above message appears when I ty to scan. I cannot find the HP folder in 'all programs' to activate scan to computer as recommended in a previous post. I can however print with no issues.
I have a Photosmart C4580.
Any suggestions greatly appreciated.
This question was solved.
View Solution.

Hi Generalchaos,
Please see this HP Support document on scanning with or without HP software.
Select your operating system for more information.
Jaco
Errare humanum est.

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Hi mehaem,
If you're running a Windows based PC, open up the solution center icon that should've been created when you installed the software. Within this application, you should have the ability to scan.
If you're running a MAC OS X based machine, within the applications drawer, in the Hewlett-Packard folder, there is an application called HP Scan. You can execute a scan operation from this application.
Hope this helps!
M. Moss
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If my reply solves your issue, please mark it as solved to help fellow users fix their similar issues!
Though I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.

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Hi NavyDave,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having issue with scanning to your computer. I see that you are getting an error on your printer when attempting to scan. I'm giving you a document that troubleshoots Communication Error between the Scanner and Your Computer in Mac OS X v10.4, v10.5, or v10.6.
Please write back if you require additional assistance.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Scanning from computer

Attempting to scan a document, but receive message to start scan from computer. I have no instructions on how to do that.

Hi , Welcome to the HP Forums! I noticed that when attempting to scan a document, you are receiving a message to start scan from computer, with your HP Photosmart c410 series printer on Windows 7. I am happy to help! Please, take a look through this guide, How to Scan: Windows 7. For future reference, here, is your printer's user guide. Hope this is what yu are looking for, and have a nice day! “Please click the Thumbs up icon below to thank me for responding.”

Start scan from computer??

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Open the HP Solution Center program on your PC and select Scan Picture\Document as appropriate.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

Scanner is not working. message says try starting scan from computer. what do i do?

scanner is not working. message says try starting scan from computer. what do i do?

Hi,
Double post, please use the following post:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/wants-me-to-start-scanning-from-comput...
Thanks.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Photosmart C4795 Scanning Problem

When I try to scan with my C4795 I get an error message. I am sure the problem is with the all-in-one device. I have tried reinstalling the driver and still get the error. Before I return the all-in-one I want to make sure I am uninstalling the old driver properly. I have removed the USB & dragged the driver from the applications folder & then reattaching USB & install new driver. Is this the proper method? By the way, print & copy work fine.

jamschwab,
. . . I get an error message.
What is the text of the error message?
Before I return the all-in-one I want to make sure I am uninstalling the old driver properly.
If you installed HP software from the printer's CD, PrintDoc provides instructions for removing it in this thread:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Photosmart-C4795-quot-Dev ice-Not-Reachable-quot-When-Configuring/m-p/137425
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http://support.apple.com/kb/ht3669
As the item in that article includes an asterisk, you might run Software Update and see if anything from the vendor has been updated.
Imac Mac OS X (10.4.11)
Is your operating system listed correctly?

New iMac (10.9.4) & now my HP Photosmart 6520 "scan to computer" function does not work

Recently upgraded to a new iMac running 10.9.4. Printing works well from this computer and all other devices (iPad, iPhone, etc.). However, the "scan to computer" function does not work. In the "Scan" section of HP Utility when I click on "Scan to Computer" the error message reads "Scan to Computer Cannot Be Enabled. The software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again.
Of course I have done this... twice... still no luck. Also ran Software Update and there was an update, but it made no difference.

Yes, did all that... in order. It did not resolve the problem. However, I did find what appears to be the answer. After re-installing the driver software DO NOT immediately follow the prescribed steps. Instead, quit the installer, restart the Mac, and an Apple software update will appear after restart. Install that software update, and even though the computer and software do not call for it, restart the Mac again. Only then add the printer and follow the balance of the steps. It works! Thank you for your help.

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I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
I uninstalled the printer then reinstalled it again. I unplugged my printer and my wireless router and retstarted both, all to no avail. My software is updated and I've run Scan Doctor and everything is in working order.
I simply cannot open HP Photosmart from my computer.

Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
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Photosmart C4795 installation error on Windows 7 64 bits

Dear experts,
I have been facing an annoying issue while installing HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver I recently donwloaded from HP website.
During the installation process, the window suddenly closes when "applying updates". No error message is shown or anything that could tell us what went wrong, it just disappears from my screen.
I've found the following post with the exact issue as mine but different product. I tried that solution but it did not work at all for me: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-photosmart-plus-b209a-m-driver-inst...
I hope someone can give me a tip because I am really out of options here.
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Thanks,
Ricardo
This question was solved.
View Solution.

Hello Ricardo,
lease try following these steps and let me know the results:
Launch the installation and follow the steps till the EULA (License Agreement) screen.
Click the 2nd link - Internet Connection Usage Settings and select No, Thanks for both of the listed questions.
Confirm the selection, accept the EULA and continue the installation which should no\w proceed further.
Plese let me know if that helps,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HT5290 Hi can anyone help me i Downloaded servo on my mac in september since last week i scanned my computer and since then my servo doesn't work connection is lost, the scan i did as removed or done something, anybody help?

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I just figured out the print quality issue for my wife with her new iMac and new printer.
She replaced both at once and she couldn't understand why her Artisan 730 was lower quality then her Epson R280 when they had the same specs.
Turns out the newer printer had the option to connect via wifi which we used during setup.
The driver options are completely different depending on how you connect.
Once I connected via USB the correct options were available and the print quality was better.
Looking at the R2400 it dies not have wifi, but while researching the problem for my wife someone esle was having an issue updating to the latest printer driver.
If you go into the print utility from the Printer and Scanner system preference and under the general tab you should have driver 5.5.
One user had to delete the old printer driver before Software Update loaded the newer printer driver.
https://discussions.apple.com/message/15947486#15947486
On my MacBook Pro (w Snow Leopard) I always had to reconnect my wifi at home when it woke up. I upgraded my router from an old Netgear to a newer N D-Link and stopped having to do that.
I would be surprised you would have that problem with an Airport Extreme, you might check to see if there is a firmware update for it.

Can not scan from computer, but can print

Since a few weeks I'm not able to scan anymore from my computer using HP Scan. I still can print from my computer. It doesn't matter if my computer is connected to my network by Wifi or by wire. My printer is connected to the network by wire.
Scanning wasn't a problem until some weeks ago. I don't know what change caused this situation.
The message that is displayed on the screen of my computer says 'HP LaserJet 200 colorMFP M276nw-AirPrint is is not available ...'. The reference to Airprint puzzles me.
Does anyone recognize this situation and / or has a solution?
This question was solved.
View Solution.

Thanks for providing the screen shots Gvmdh_Hbl.
It still doesn't look like the full driver is installed for the printer. Your missing the Print and Scan tab on the Printers and Scanners window.
Here is a screen shot of what it should look like.
Repair the Disk Permissions and Reset the the Printing System to see if it helps.
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer..
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button.
If you are still having issues, I would uninstall and reinstall the printer software.
Uninstalling the Printer Software.
HP LaserJet Pro 200 Color M276 Full Feature Software and Drivers.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do i scan? printer keeps saying to try scan from computer

I have a HP photosmart using Windows 7.

If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Restart your Mac
Download and install this: http://support.apple.com/kb/DL907
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WARNING - this will delete ALL of your printers!
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Hp photosmart unable to print in color from computer

My printer has been working fine. But the other day I had my son change the colored copying to a black and white. How do I change it back to printing in color?

hi there,
could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

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