Mac Acrobat Pro 11.0.7 Crashes On Scan from "Shared" Scanner

Question

I have an HP Officejet 7610 multifunction that allows you to connect the device to a Mac via USB, ethernet, or WiFi.  If you connect via the latter two mechanisms, the scanner (on Mac OX 10.9.4 Mavericks) shows up as a "shared" device.  Attempts to scan into Acrobat all fail with an Acrobat crash.  This is true whether you use the Document Feeder or the Scan Bed.  Fortunately, it does work via USB.  But that limits the functionality of the device.  Known problem?  Any fix?
I can post the Mac error message if that helps.  Tried to do it with this but my post kept getting rejected. 

Answer 1

Hello Colin Butcher,
Edited 05/26:
Sorry about the inconvenience, we are trying to reproduce the problem internally. Meanwhile, based on the logs and error code, we have a few suggestions. Please follow the workarounds given below:
Workaround #1: Reboot your machine and re-try installation.
Workaround #2 (if #1 does not work):
1)  Navigate to the following folder on your machine: C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup
IMPORTANT: Before you proceed to step #2, please note the versions of the following three files in this folder:
AdobePIM.dll (under sub-folder “resources”)
iASUVersion.dll
Set-up.exe
To find the version, right-click on the file, choose Properties > Details > File Version. Please send the three file version numbers to [email protected]
2) Next, please delete the folder C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup
3) Repair your installation by visiting: Add/Remove Programs > right click on Adobe Acrobat 11.0.06 > Change > Repair the installation.
4) Re-try installation
Please note that it is important that you verify the file versions as that will help us debug the problem further.
Thanks,
-Ashu Mittal