Mac address table corruption?

We are running Cisco 4500 chassis at the access layer, and have been for a few years without issue. Recently we started to experience issues where a mac address will just randomly "jump" to another port. User will call us and say their computer is not working. We will locate the mac, and its showing on the wrong port. We shut that port, do a no shut, and the mac jumps back to the correct port. In the example below, the mac address jumps to port 3/2, but is physically connected to 2/12.
!--issue before shut/no shut
mdf#show mac address-table | inc 9ebf
 236      782b.cb8c.9ebf    static ip,ipx,assigned,other GigabitEthernet3/2  
!--port security knows the correct info however
mdf#show ip dhcp snooping  binding | inc 9E:BF
78:2B:CB:8C:9E:BF   xxx.xxx.236.193   76145       dhcp-snooping   236   GigabitEthernet2/12
mdf#show mac address-table int gi2/12
Unicast Entries
 vlan     mac address     type        protocols               port
---------+---------------+--------+---------------------+-------------------------
3908      20bb.c021.ae58    static ip,ipx,assigned,other GigabitEthernet2/12   !--ip phone
mdf#show mac address-table int gi3/2
Unicast Entries
 vlan     mac address     type        protocols               port
---------+---------------+--------+---------------------+-------------------------
 236      1803.7339.d93d    static ip,ipx,assigned,other GigabitEthernet3/2         
 236      782b.cb8c.9ebf    static ip,ipx,assigned,other GigabitEthernet3/2         !--mac in question
 236      782b.cb8c.c366    static ip,ipx,assigned,other GigabitEthernet3/2         
3908      b414.89a2.2ae0    static ip,ipx,assigned,other GigabitEthernet3/2   
!--fixing issue
mdf(config)#int gi3/2
mdf(config-if)#shut
!-- issue resolved
mdf#show mac address-table | inc 9ebf
 236      782b.cb8c.9ebf    static ip,ipx,assigned,other GigabitEthernet2/12
Switch is running cat4500e-entservicesk9-mz.151-2.SG2.bin , but also happened on cat4500e-entservicesk9-mz.151-2.SG4.bin and cat4500e-entservicesk9-mz.150-2.SG4.bin. Other switches have also had this issue occur.

Looks to be me like a bug.
could you please provide me some more details on this:
1- How often this issue is occurring?
2- Is this occurring to specific ports or specific laptops which are connecting to this ports or is it irrespective of devices?
3- Is there any possibilities that you try rebooting one of the switch if the issue is very often? (I know this is not a feasible solution , I know it is some issue iwth the firmware but in case to avoid high impact you can reboot the switch and update me?
4- Provide me with the logs from the switch?
5- I will do the bug scrub and let you know.
HTH

Similar Messages

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                       ^
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    Maximum Physical Interfaces  : 6
    Maximum VLANs                : 25
    Inside Hosts                 : Unlimited
    Failover                     : Disabled
    VPN-DES                      : Enabled
    VPN-3DES-AES                 : Enabled
    Cut-through Proxy            : Enabled
    Guards                       : Enabled
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  • Can't clear mac address table from interface

    hello all.
    I'm facing a problem, and i've also tried to workaround but not sucessfully.
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     60   3c07.5417.9069   STATIC      Fa0/19 
     80    0004.f21e.afa7    STATIC      Fa0/19 
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    the mac addresses are not manually configured.
    yes, that's my point. when I disconnect the ethernet cable the mac addresses are not flushed from the mac table.
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  • Why "mac-address-table static 0000.0c07.ac01 interface FastEthernet1/0 vlan 3" in the router ?

    Hi All
    I did not type the following command. Why does it appear when I show run ? Which command can cause the issue? Thank you
    mac-address-table static 0000.0c07.ac01 interface FastEthernet1/0 vlan 3

    Hello,
    It looks as if you have HSRP configured.  Mac address 0000.0c07.ac01 is the HSRP virtual mac address.  01 at the end of the mac represents the HSRP group number.
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    Please rate helpful answers.
    Thanks.

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