Mac air 11 inch LCD screen cracked inside

I bought a MacBook Air 2012 11 inch model at the end of July, and the screen has a few blue lines in the morning. Then others white shades have followed horizontally and vertically and it now covers almost 2/3 of my screen. I went to the Icare service providers, and they asked for 20000 Thai baht ( equivalent to 700 dollars). I explained it is under warranty, but they said it is broken inside and it is not covered under warranty, but suggested me to call to Icare call service and send pics if they asked. If they said they will fix and under warranty, then the Icare service will fix it. The guy from the icare online asked all my information and now i am waiting his response. Have you ever experienced this ? Is there any Flat Rate options for my case since it is even under warranty. I am a student nd this Mac is my first Mac, bought with all of my savings.

Go to the nearest Apple Authorized Service Provider, and let them examine your machine to know if it would be covered under warranty. If they do not agree to cover, then telephone to Apple Care service you could easily find in the web page. There talk to the related department, explain your problem clearly.
In my case, I explained the problem carefully it was neither accident nor something happened to it. I only thought this would be a defect. Senior advisor asked for photos to take, and I gave him. From this point, I talked with that Senior advisor and his team. They denied it's a defect. Again, they asked me to send to the service provider, and ask the staffs there to take pictures and send to them again( perhaps this would be a double check). This time again, I was denied that it was a defect. They said this could either be an accident, perhaps happened without my knowledge.
At last, they rang me if I would be satisfied to just pay only the service fee(labor cost) with ( ZERO REPLACEMENT Cost) and that was it!!
If you are in Singapore, it would be the best chance for you. As far as I know all of their senior teams based there. Even my repalcement came from your country.

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HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
I bought it in South Africa and I am currently in Israel.

thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.

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I too am having the same issue as the OP.
Your USER AGENT information is Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_2) AppleWebKit/600.3.18 (KHTML, like Gecko) Version/8.0.3 Safari/600.3.18
Every webserver that receives a request from your browser is able to determine the HTTP USER AGENT information unless it has been removed by some software (e.g. firewall) before the request was trasmitted.

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HELP! My LCD is cracked inside!

So my macbook is brand new only a week old, it hasnt moved off my desk since ive had it. I switch it on today and theres a 'leak' of pixels, like the screen has cracked inside, the screen is wrecked, what has happened? I don't know what to do. Feel like im going to cry, apple are going to think ive dropped it or something.

Hi,
I've heard of MacBook LCDs getting cracked when a lot of pressure is applied to top of case while the MacBook is closed. This could happen, for example, in a book bag where a MacBook is surrounded by heavy books and the book bag is subjected to rough handling.
Since your MacBook has just been on your desk since you got it a week ago, it must be something else. It sure sounds like a manufacturing defect. Perhaps the mounting frame on the LCD's PC board wasn't installed correctly, and the glass cracked. General Motors had a problem like that with car windshields where the window surround put pressure on the glass, and the window would eventually crack.
If it is a manufacturing problem, your probably not the only person to experience the problem. Hopefully there's been feedback about the issue, and AppleCare with fix it without arguing.
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Message was edited by: impulse_telecom

15'' Macbook Pro - LCD Screen Crack (Internal)

Hi All,
Help me out with my issue here. I bought a 15'' mac book pro (retina display) an year ago and it is still under the initial one year warranty. One day, while browsing, my screen started flickering suddenly for no reason. There was absolutely no external damage at all. I took it to the near by Apple store and was told that it will be taken care of as it is still under warranty. The guy who was helping me out at the store verified everything for any kind of physical damage and he could not find any. He mentioned the same thing in his notes and told me that it will be taken care of within 5 to 7 business days.
Today, I got a call from Apple store saying that there is actually a crack inside and it's no more eligible to get it repaired under the warranty and told me that it will cost around $750 to get it fixed. I was never told about this verification thing by a repairing service company in any of the interactions I had at the store. This is totally ridiculous. Why would there be a crack inside without having any kind of (not even a little crack externally) external damage?
What should I do now? I am not at all convinced with the reason that they are coming up with now, especially after handing it over after complete verification for any kind of physical damage. There is a reason why some one would go for Apple and I think the customer service is one of those undoubtedly but after today's experience, I definitely have to rethink about it.
Thanks in advance !

Hi,
I also have exactly same problem. Apple service centre has given me written response that it's due to pressure. They have ALSO mentioned explicitly that there is no external physical damage after complete inspection . I am not able to understand how can this be classified as abuse or accident when there is no external physical damage at all. They are insisting it's internal physical damage. Can someone explain me how individual can do internal damage without a screech or any external damage ?
Just for background , my pro was working fine till yesterday and when I opened it this morning it had that internal damage. To me it's clearly manufacturing defect and should be covered under warranty.

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The screen scratching issue is really going to depend on just how badly you treat the device. I don't know how the screens are getting so badly scratched, and in normal use I can't see anything other than normal wear and tear. My 3G iPod is the same - a few scuffs and scratches, but nothing to stop it working.
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My Mac Air shows a green screen when attempting to watch iTunes movie downloads....... All updates are completed. Mid 2012 Mac Air.....

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Hello there, MJD76.
The following Knowledge Base article offers up some great steps for troubleshooting iTunes:
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http://support.apple.com/kb/TS3430
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http://support.apple.com/kb/ht1573
Thanks for reaching out to Apple Support Communities.
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The LCD screen on my one year old Blackberry 8800 is cracked and gradually covered with black ink. The repair will cost $150. Still have 2 years contract with Rogers. Would ike to know whether the Blackberry Storm/Thunder will be available with Rogers by the end of 2008? Thank you
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Solved!
Go to Solution.

Hi and welcome to the forums!
here is a video for self repair:
http://www.youtube.com/watch?v=ubNddyfgk6g
As far as the part:
http://www.horizonwirelessonline.com/cat/index.php?main_page=index&manufacturers_id=1&sort=20a&page=...
$139.00 USD
Thanks
If you need more info please ask! If not please resolve the thread using the options by the Kudos’ star, Just place the check in the Post that answered your question, Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Hi raptor00,
Welcome to the Sony Community!
Sorry to hear about the cracked LCD. We would recommend sending the camera in for repairs at our authorized service centers or contacting your local Sony support team for assistance in finding the right part for you.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

hello my a7r screen is cracked. i can find replacement screens in ebay but i dont know if they are original or have good quality. how can i learn the price of this replacement lcd screen , anyone know of the price.if i buy 3rd party lcd screen, can it be good

What happens if the lcd screen cracks

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If it was like that from day one then thats was manufactured wrong and take it back to Apple.
If not then they could blame it on you as abuse, you will not be sure until you try..

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you could ebay the broken ipod. just tell them that its broken and sold as is.
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Mac air 11 inch LCD screen cracked inside

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