Mac air frozen

Froze while I was multitasking. No cursor movement. Tries force quit but didn't work. So just did a shut down manually. Upon startup, logo was there but still no cursor movement. Shut it again, closed the screen. Upon starting, there is a grey/white screen without a logo or cursor. Tried PRAM reset to no avail. Please help.

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Mac air frozen when I try to use safari. It is frozen on a Canadian tire web page. I have tried force quit and power down. Nothing is working.. Please help. Thank you

Looking for help to unfreeze my 13 inch MacAir. I have tried powering down holding the power button. Force quit is not working. This is my first time here, so looking for help to,unfreeze my laptop. Thanks to all that can help.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

I didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

i didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

Try resetting the SMC
Intel-based Macs: Resetting the System Management Controller (SMC)

Hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on.

hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on. I Can`t press any button.My Mouse still works. Battery is charged. Alt-cmd-escape doesn`t work It even after a forced shutting off, the problem is the same.   what should i do? Thank you for your help.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
     a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 8
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. The battery is distinct from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

How to start up frozen mac air, how to start up frozen mac air?

my mac air doesn't start up. What to do?

There could be million reasons for this. Have you tried plugged in to power source?
I would try to follow this first:
http://support.apple.com/kb/TS2043
If none of this helps, contact Apple...

Mac air do not start up

I tried to delete some pictures and games I don't use on my Mac Air, it got frozen, I forced quit finder and shut off the computer. Now, when I try to start it up, it stops with the white screem, the apple and the cursor that runs over and over and nothing happens!
I tried to re-start it using the tips from the manual, pressing Shift/Control/Alt and Power, Power and Command/R/P and it didn't work.
What can I do?

Backup your MBA then take it to Apple

Mac air won't shut down

Hi,
my mac air suddenly for the first time ever , won't close down. I have a feeling I have opened a dodgy email but not sure, it is from a contact but could be hacked?
On my pc I would use ctl +alt+del to bring up task manager to close dow the pc, is there a similar command for the mac?
Thanks,

Hi, thank you for reply,
sorry but I don't know which is the option key on the mac? (oops). I had tried several times using the power button but that wasn't working either.
the cursor would not open Finder or do anything else, no other programs would open, - just seemed to have frozen, I closed the lid, butit seemd it wasn't even shutting off then, I knew the battery was low, and hey presto this morning, I opened the cover and it was a black screen, not the one previously showing. used the power button, received the battery warning, plugged in main cable, and powered on, and all fine again.
Thanks,

HAVE NEW 13.3 MAC AIR AND when using it to open sites in safari I have no issue until I go to a link page that is a pdf file or I am trying to save the screen info as a pdf. I only get a black screen with no data, cannot find solution in help menu

HAVE NEW 13.3 MAC AIR (previously, still have 13.3 MCbook pro which works captures what I am looking for an answer to)
when i open sites in safari the page opens fine if it is not a pdf based page.
Once i open a site that has a link to another page that is a pdf based page the page comes up as a black screen with no info showing
If I open a site that gices me an open to save a file to a word, excel type document or a pdf , everything works fine until I try to save the information to a PDF and again the screen goes black
I have tried the safari help site but to no avail, does anyone have a solution to thid problem. (I do have the abode ofr mac program loaded)

If you delete all the Adobe Reader stuff it will probably fix this. For almost everything, the Apple pdf handling works better.

HT202157 HOW CAN I WATCH MY MAC AIR IN MY APPLE TV

Hi someone can help I want to watch my browser for my mac air to my tv. Can I use my apple tv (3rd)?

Welcome to the Apple Community.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer).

Can anyone help me, I work on my mac air most days and would like certain folders to automatically update onto my iMac when i return home, is there a way of doing this? Many thanks.

Is there a simple way of linking the same excel folder on my imac and mac air, so as the one on my imac would automacily update when i return home, from the mac air? Fairly new to all this, so any help would be appreciated.

Open a Finder window and you should have a folder called iClouDrive in your home folder. Drag your documents or folders you want to share into this folder and it will be available on your other computer (look in the same folder).
As already mentioned Dropbox is a good solution; however, I like to use my free 5 GB from Apple's iCloud because I am not using very much space there. I reserve my Dropbox for other uses such as family photo and recipe sharing.
Good luck!

I have moved my music to my new mac air but now it won't sync with my ipod or my iphone 4s

I have transferred mymusic to my new mac air from an acer laptop via an external hard drive and it's all there on the mac but now itunes won't sync with my ipod touch or my iphone 4s.
With the ipod it says 'iTunes could not connect to this iPhone. Could not connect to the device " It also doesn't show up at all in the devices section.
With the iphone it says there isn't enough space to sync even though I have experimented and unticked various things including photos which takes up a lot of space. It seems like it wants to sync with the empty space on the iphone (very small!) and not with the whole thing. I have tried various things suggested on this forum but have had no luck.

iOS: Device not recognized in iTunes for Mac OS X
Also see:
If you connect the iPod to another computer does iTunes not see it?
What version of iTunes is installed?
Whast model iPod and iPhone and what iOS version?
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
For the enugh space, you are trying to sync too much media to the iPhone

Mac Air takes a very long time when manually putting to sleep

I put my Mac Air in sleep mode from the apple icon after Im dont using it but sometimes takes a very long time to shut down. Then Im not sure if sometimes it goes into sleep mode by itself first. My mac notebook as soon as you hit sleep it shut down instantly. Anyone else have this problem?

I put my Mac Air in sleep mode from the apple icon after Im dont using it but sometimes takes a very long time to shut down. Then Im not sure if sometimes it goes into sleep mode by itself first. My mac notebook as soon as you hit sleep it shut down instantly. Anyone else have this problem?

Which is best remote software to access Windows 2008 Server from Mac Air

Hi
Is anyone using, succesfully, remote software to log into a Windows Server 2008 network from a Mac. I use Wyse Pocket Cloud Pro on my iPhone but there doesn't seem to be an app for a Mac Air. Any suggestions or help appreciated?

Ummm... Microsoft's own RDC for Mac
http://www.microsoft.com/mac/remote-desktop-client

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help

HELP NEEDED!! I bought a brand new mac air 11 inch a month ago, and for three days now I can't switch it on.when I do, i can hear the machine is on, but nothing else happens. (yes it is charged). please help.
I bought it in South Africa and I am currently in Israel.

thank you for the response.its not working, tried that. i can switch the machine on and off, can hear the machine when i hold it to my ear. but nothing works, not the screen, not the sound, nothing.

How do I get my Mac air to recognise my HP c4580 printer?

I am trying to print an article (stored with Pages) using an HP photosmart printer C4580 but it says it is searching for the printer (which is connected by USB to the Mac Air) but cannot find it.
Also I can't seem to find Bonjour (which I have always relied on to recognise the various printers I can use).
How can I make the printer recognised?
Can I download Bonjour from somewhere? Would that help?

Bonjour is built-in to OS X. No download is needed.
Safari has a Bonjour browser which you can activate by opening Safari Preferences, selecting Advanced and enabling one of the Bonjour entries to add a Bookmark. If you then select the Bookmark, all devices on your local network that are advertising themselves with Bonjour will be shown.
With regards to the Air not finding the printer attached via USB, you can open System Information and select USB in the left column. The top right pane will show all the USB busses on the Air and if the printer and its USB cable are working correctly, then the printer should be listed under one of the USB busses. Do you see it? If not, try another USB printer cable.

Mac air frozen

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