Mac Air Randomly Freezes, and Has to Restart

My mac air randomly freezes (usuially when browing the internet or youtube) and has to be restarted. I think this is the error I get form console:
com.apple.fontd: FODBError: FODBReadFromAnnexAuxFile - annexDB and annex_aux keys do not match
what can I do to prevent my mac from freezing up and to fix this error?

Boot in safe mode. This will cause certain caches maintained by the system to be rebuilt.
Safe mode is much slower to boot than normal.
When the login screen appears, reboot as usual (not in safe mode) and test. There's no need to log in while in safe mode.
Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. In that case, ask for instructions.

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I have an iPad2 and have been experiencing problems since the last software update. My iPad randomly freezes and has to be shut down and restarted to move between apps. The screen also suddenly enlarges and can't be reduced in size without shutting down

Not sure if anyone else is experiencing the same issue of the screen freezing or suddenly enlarging. I'm having to shut down and restart as much as five or six times a day. This has been happening pretty regularly for the past week or more, but seems to be getting worse. Could it be the last software update?

Close all apps in Multi-Task Window.
1. Double tap the home button to bring up the multi-tasking view
2. Swipe the app's windows upwards to close
3. The app will fly off the screen

Macbook Air random freeze and reboot, plus other problems

I've had my Macbook Air for about 6 weeks and am having several issues. It is the 13" model, special ordered with 8GB of ram so it came straight from the factory. I copied all my data over from a mid-2010 15" Macbook Pro using migration assistant, and for the most part it has been a wonderful machine. There are a few problems, however, and now it is getting more serious.
First, I visited my closest Apple store to have them look at the wifi and bluetooth connection. It was not picking up wifi after waking up, and the same for my bluetooth mouse. They replaced some files and tested it out and it appeared to be fixed, but the problem persists. At least 50% of the time when I wake it up after leaving for 30-60 minutes, I click the mouse and it wakes up, but then there is no response when I move or click the mouse again. I often have to turn the mouse off and on several times to get it to connect.
Wifi is the same, though not as bad. Probably 10% of the time, it will not connect to a known wifi spot after wake. Sometimes it even tells me that none of my trusted networks are available, even when the network I use everyday is listed as available. This is a minor inconvenience, but it is a problem I never had with the macbook pro. Instead of picking up wifi within 10 seconds of wake, it can take as long as 60-90 seconds.
Now the real issues begin. Yesterday morning I stepped away from the computer for a few minutes, and when I returned it had rebooted itself. I do not know why. Only a few programs were running, nothing like system update that would restart the computer. I did a search online but could not find anything recent enough to point to a possible problem.
Then this morning it froze while I was using it. Mouse and keyboard (both external and the ones on the laptop) stopped responding. After a few minutes of waiting I finally shut it down by holding the power button until it turned off. This was alarming, especially less than 2 months after buying the machine. I will likely make an appointment at the Apple store again but these issues happen randomly and if I can't reproduce it they have little hope of diagnosing the problem.
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It is probably best to return to the Apple store for assistance, however, you do have 90 days of phone (in the US 800-275-2273) access to Apple which you can use too. If you buy Applecare anytime in the first year of ownership, the warranty and phone access is extended for a total of 3 years coverage (warranty and phone).

My mac is slow, freezing and has horizontal lines. How do I fix this?

Hi, my mac is freezing, slowing down and horizontal lines appear. How do I fix this?

Run the Hardware Test in Extended mode.
Using Apple Hardware Test
Using Apple Hardware Test
You can use Apple Hardware Test to help determine if there is a problem with your computer’s hardware.
To use Apple Hardware Test:
Disconnect all external devices from your computer except the keyboard and mouse. If you have an Ethernet cable connected, disconnect it.
Insert the “Additional Software & Apple Hardware Test” disc that came with your computer.
Restart your computer and hold down the “C” key as it starts up. A list of available startup volumes appears. Click Apple Hardware Test and click the right arrow.
When the Apple Hardware Test main screen appears after about 45 seconds, follow the onscreen instructions.
If Apple Hardware Test detects a problem, it displays an error code. Make a note of the error code before pursuing support options. If Apple Hardware Test does not detect a hardware failure, the problem may be software related.
For more information about Apple Hardware Test, see the Apple Hardware Test Read Me file on the “Additional Software & Apple Hardware Test” disc.

Multi coloured spinning cursor and mac air keeps freezing?

multi coloured spinning cursor and mac air keeps freezing?

Force Quit .
Press command + option + esc keys together at the same time for 3 seconds. Wait.
When Force Quit window appears, select the application if not already.
Press Force Quit button at the bottom of the window. Wait.
Application will quit.
http://support.apple.com/kb/HT3411
Start up in Safe Mode.
http://support.apple.com/kb/PH11212?viewlocale=en_US

I didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

i didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

Try resetting the SMC
Intel-based Macs: Resetting the System Management Controller (SMC)

Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unrespo

Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2008) (Technical Specifications)
    MacBook Pro - model: MacBookPro5,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            1 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 59
Video Information: ℹ️
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1440 x 900
    NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
    Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS21N
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.kodak.BonjourAgent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
    AdBlock
    Disconnect
    Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
    Destinations:
        Backup [Local]
        Total size: 63.67 GB
        Total number of backups: 1
        Oldest backup: 2015-02-23 16:16:08 +0000
        Last backup: 2015-02-23 16:16:08 +0000
        Size of backup disk: Too small
            Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    loginwindow
         0%    AppleSpell
         0%    SophosUIServer
         0%    SophosAntiVirus
Top Processes by Memory: ℹ️
    118 MB    InterCheck
    101 MB    SophosScanD
    60 MB    Dropbox
    54 MB    mds_stores
    41 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    49 MB    Free RAM
    682 MB    Active RAM
    652 MB    Inactive RAM
    315 MB    Wired RAM
    1.49 GB    Page-ins
    2 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 21, 2015, 11:18:52 AM    Self test - passed
    Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
    Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

Linc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao.

Random Freezing and booting problems

My MBP (4 years old) randomly freezes and the only button works is the power button. It has booting problems as well
Done already
clean install of snow leopard
PRAM reset
Safe Boot (boots again after using safe boot but still freezes after a couple of minutes)
AHT hardware test with no result
Still freezes after 1 to 15 minutes.
Anything else I cab do?

Wow my first time i use this forum and a fast reply.
Unfortunately not at home at the moment so can not give exact answers.
When my mac book freezes the fan still works, keyboard and touch pad do not work anymore. I don't think caps lock light works but not sure.
Have original ram and a retail SL disc.
When I have booting problems I can see the spinning wheel and after that only blue screen. If I power off and start in safe mode and then restart again mbp will boot again for 2,3 or 4 times and then stop booting again but still freezing after a couple of minutes.
The funny thing with the booting is after I see the blue screen I can still connect from my mac mini and browse my MBP from my mac mini.(screen sharing does not work though).
And do not know what smart status is
But thank you for your quick reply.

I restart my mac air accidentally during reinstallation, after I restart the machine again, I lost all the drives in my computer including win OS. what can I do?

I restart my mac air accidentally during reinstallation, after I restart the machine again, I lost all the drives in my computer including win OS. what can I do?

This is not a reply. I just want to elaborate on this problem.
My computer freezes occasionally when it is used after being sleep for a while. The spinning ball appears and everything is totally disabled. Nothing on the keyboard works.
The mouse moves, but does not work.
The only solution is to turn the power off and on (losing all data in open applications.)
I kept the System monitor running on the side to find out which program was running when the computer froze. The Monitor as well as all other applications froze, but the data showed:
Firefox 18.4%
Activity Monitor 0.9%
Firefox Plugin 0.2%
This is all the information I have. By the way, I am using iMac with OS 10.6.

How can I prevent my new Mac Air from freezing in Safari

How can I prevent my new Mac Air from freezing in while using Safari?

Hi nainmom,
Thanks for visiting Apple Support Communities.
I recommend starting with these steps if your iPod nano is not recognized by your Mac:
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/ts1410
Best,
Jeremy

Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

Since the latest IOS update, my new iPad Air is freezing and glitching badly. Typing is delayed.

iPad running slow? How to speed up a slow iPad
http://appletoolbox.com/2012/07/ipad-running-slow-how-to-speed-up-a-slow-ipad/
If You Think iOS 7 Feels Slow Here’s How to Speed It Up
http://osxdaily.com/2013/09/23/ios-7-slow-speed-it-up/
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
 Cheers, Tom

Connecting Mac Air to TV and sound problems

I have a Mac Air 13, 2011 and have connected it to my Sharp Aquos TX using the Mac HDMI adapter, I get picture on TV and computer but sound only on computer. What do I need to do in the settings?

Select your TV as the output device in System Preferences > Sound > Output tab > click on the TV.
You can also hold OPT as you click on the sound icon in the menubar to select the output device.
Regards,
Captfred

IPhone 4 freezes and will not restart or restore using iTunes.

iPhone 4 freezes and will not restart and cannot be restored using iTunes (unknown error 1602). My daughter's iPhone 4 did the same thing 10 days ago. Is this a software glitch? I replaced her phone, but I'm ready to switch to Android.

I am using Sophos Antivirus, but after disabling, still no luck. Tried the other USB port; no luck (same 1602 error). I'll take it to the Apple store tomorrow, but if they recommend replacing the phone I'm switching.
I went through this ~15 years ago when the Apple OS got so buggy and unstable that I had to abandon PowerBooks and switch to Windows. Oddly enough, this was after Jobs left the first time. I hope history isn't repeating itself.
Thank you for the suggestions.

I recently upgrade my mac air to maverick and now my version of iphoto won't work. What can I do??

I recently upgrade my mac air to maverick and now my version of iphoto won't work. What can I do??

This screenshot shows which previous versions of iPhoto are compatible with Mavericks. It also indicates which versions qualify for a free upgrade to iPhoto 9.5.1 and which require a purchase:
Note 1: every day more users are reporting problems with iPhoto 8.1.2 so I've included it in the non compatible category.
Note 2: If your previous version of iPhoto was iPhoto 7 (08) or earlier you'll need to download and run the iPhoto Library Upgrader 1.1 application on the library before opening it with iPhoto 9.5.1
OT

MacBook Pro screen glitches out, gray lines appear on it then my computer freezes and must be restarted sometimes it will beep 3 times when restarting and other times it won't. Is this a virus?

I have a MacBook Pro running mavericks. Sometimes the screen glitches out, gray lines appear on it then my computer freezes and must be restarted sometimes it will beep 3 times when restarting and other times it won't. Is this a virus, software issue, water damage, etc? An error message usually appears after being restarted. It does it all the time please help.

No Virus. You have a Hardware Problem. 3 Beeps means a RAM problem. You could try Reseating the RAM is its sockets.
But that wouldn't necessarily cause the screen to Glitch Out, as you say.

Mac Air Randomly Freezes, and Has to Restart

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