Mac app store "an error has occurred" and greyed out button for download
I'm trying to download an app in the mac app store.
It's got stuck and nothing seems to get it going again.
I get "an error has occurred" and the button along side is grey.
If I click the button it does a little animated click and nothing happenes.
Any idea how to resolve this?
Run Console to check the recent logs for more details (look for com.apple.installd).
In example, I had something like:
com.apple.launchd[1]: (com.apple.installd[69518]) Job appears to have crashed: Abort trap: 6
ReportCrash[69520]: Saved crash report for installd[69518] version 332 to /Library/Logs/DiagnosticReports/installd_2014*.crash
And when checked backtrace under System Diagnostic Reports, there is something like:
Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSKeyedUnarchiver initForReadingWithData:]: incomprehensible archive
So it's possible that update files were corrupted. Try to remove these files and re-try again.
See: https://discussions.apple.com/thread/4234582
From Terminal check if you've temporary files here:
ls -la /private/var/folders/*/*/*/com.apple.appstore
And then try to remove them (you may backup them first just in case):
rm -frv /private/var/folders/*/*/*/com.apple.appstore
Or eventually run Finder and go to: /private/var/folders and Trash all the folders (if something bad happens, restore it from your Trash).
And re-try again.
Removing all the folders from /private/var/folders it actually fixed the problem on my laptop.
Similar Messages
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Mac app store 'an error has occured'
Hello,
I've seen quite a lot of discussions similar to my question but I haven't found any answer yet.
Yesterday I bought 'Empire: Total War gold' on the mac app store.
I got a few errors concerning too little harddisk space but after freeing up to around 20 gb(!!) the download continued.
Now, when I try installing the game from within the app store it says 'waiting' for a few seconds and eventually I get the error
'Empire: Total War - Gold Edition failed to download. Use the Purchases page to try again'
Next to the install button there is written 'an error has occured'
I already tried:
- logging out and back in
- restarting computer
- deleting cookies from apple store
- turning off firewall
Non of these worked.
Some help here would very much be appreciated.
Kind regardsOk...
Installing the OS X Lion Update 10.7.3 (Client Combo reinstalls the App Store for you.
It's ok to do this even though you are already running v10.7.3
Restart your Mac after the combo is installed.
Launch the App Store and try downloading that game.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select the app you want to re download. Then right or control click where you see Installed then click Install. -
Mountain Lion upgrade download stopped, now it states in purchased apps that 'an error has occured' and resume button is blank & will not work. Tried to re download, but it states code has already been used
Danielle...
From the App Store menu bar top of your screen click Store > Check for Unfinished Downloads
If that doesn't help, disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy.
Keep in mind, for downloading Mountain Lion from the App Store, a high speed (broadband) internet connection is strongly recommended by Apple as noted here > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
If you need to reinstall OS X or repair the the startup disk using Mountain Lion Recovery, that requires broadband (high speed internet) access to the internet via Wi-Fi or an Ethernet connection. OS X is downloaded over the internet form Apple when OS X Recovery is used for reinstallation. -
OS X Server App - An SSL error has occurred and a secure connection to the server cannot be made
OS X Server App - An SSL error has occurred and a secure connection to the server cannot be made
Deleting the servermgrd certificate in Keychain Access > System > Certificates worked for me as well.
It was the only one I had to delete. -
I have tried to update for the newest itunes download and it says a error has occured and won't finish the download. I tried burning a cd and playing a dvd but it doesn't work.
iTunes help : https://discussions.apple.com/community/itunes/itunes_for_mac
-
I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
In "purchases" while in my App Store, Mountain Lion says, "an error has occurred" and the green 'download' button is grey and I cannot re-start the download. I was abroad when I purchased this app and during download, my internet connection was lost. At the time, Apple was still offering the e-chat, so I did that and the man was very helpful and it was a quick fix, so my download button turned green again, and I was able to begin the download. BUT during the download, I was kicked offline once again, and I decided to wait until I was back in the USA. I will go in to an Apple store and ask assistance, but if there is something I am missing, I'd like to try that first. Thanks in advance for any advice.
Welcome to the support forums.
Please ask this question in the Mac App Store forum where they can better assist you. -
After updating my iPhone 4s to iOS 6.1, Verification Failed: "An SSL error has occurred and a secure connection to the server cannot be made." My wifi connection works; the icon is present at the top left. But Internet apps won't connect, be it Safari, App Store or Facebook & instagram. Push notifications also work so posts from Facebook and Instagram still pop-up. Does any one have any ideas? Thanks.
I have the same problem. Worked fine on Friday. My VPN or any ssl site do not work on my iPhone 5. Both work perfect on iPhone 4 and 4s
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I was trying to software update i phone 3g, when software downloaded an install, one unknown error has occurred, and asking for restore, at the same time i am trying to re-store again an error of 1015, happen, what i should do, for solution,
please advise me,
best regards,
Ahmedtry to edit your host file ang delete any line that contain gs.apple.com
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After I have done a last Apple Updated on my computer, can't anymore validate or submit apps usign Xcode, everytime I received this message: "An SSL error has occured and a secure connection to the server cannot be made"
Any ideas?I had this happen a while ago too when I switched development machines, but I was able to submit it from a friend's house, so I'm pretty sure it is my ISP but this should not be a problem. I am trying to push out another update and I'm having the same problem again. I would be very happy if there was a permanent solution to this problem.
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When I attempt to upgrade I am now getting a message that says "an error has occurred" and I cannot activate the upgrades----there are two pending
Disable anti virus software if installed
Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall
Make sure Gatekeeper is enabled
Open System Preferences > Security & Privacy then select the General tab.
Make sure either Mac App Store or Mac App Store and identified developers is selected.
If that area is grayed out, click the padlock icon to proceed.
OS X: About Gatekeeper -
When i take a photo or a video using the camera on my ipod touch, the computer (windows xp) shuts down and a blue screen comes up saying "an error has occured" and a heap of oth stuff in white. It doesn't wipe the memory or anything off the ipod. Whenever i sync my ipod without photos or videos it works fine. It also doesn't mind me taking photos off itunes to put on the ipod. I have had a look around and a couple of people say reinstall itunes, but i don't know if i will lose all my songs and apps. Any suggestions of help?
Removing all Apple related software and reinstalling iTunes should bring all needed drivers back: Removing iTunes, QuickTime, and other software components for Windows XP
Also check for new driver updates for Windows, especially if you have a webcam installed.
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
copied from the article about reinstalling iTunes -
Hi All,
When we do a test-outlookconnectivity -protocol:http the result is a success but then we get the following:
ClientAccessServer ServiceEndpoint Scenario
Result Latency
(MS)
xxxxxxxxxxxx... xxxxxxxxxxxxxx Autodiscover: Web service request. Success 46.80
WARNING: An unexpected error has occurred and a Watson dump is being generated: Object reference not set to an instance
of an object.
Object reference not set to an instance of an object.
+ CategoryInfo : NotSpecified: (:) [Test-OutlookConnectivity], NullReferenceException
+ FullyQualifiedErrorId : System.NullReferenceException,Microsoft.Exchange.Monitoring.TestOutlookConnectivityTask
So it looks like it's not completing successfully.
I can't find anything on this in particular, and don't really know how to go about solving it - We are fully up to date, Exchange 2010 Sp2 with Rollup 5-v2
Any help appreciated!hi,
I have the same issue also on Exchange 2010 SP2 RU5v2
I ran your command and get the below
[PS] C:\Installs\report\Activesync>Test-OutlookConnectivity -Protocol:http |FL
RunspaceId : ebd2c626-1634-40ad-a17e-c9a713d1a62b
ServiceEndpoint : autodiscover.domain.com
Id : Autodiscover
ClientAccessServer : CAS01.domain.com
Scenario : Autodiscover: Web service request.
ScenarioDescription :
PerformanceCounterName :
Result : Success
Error :
UserName : Gazpromuk.intra\extest_645e41faa55f4
StartTime : 8/21/2013 4:08:50 PM
Latency : 00:00:00.1250048
EventType : Success
LatencyInMillisecondsString : 125.00
Identity :
IsValid : True
WARNING: An unexpected error has occurred and a Watson dump is being generated: Object reference not set to an instance of an object.
Object reference not set to an instance of an object.
+ CategoryInfo : NotSpecified: (:) [Test-OutlookConnectivity], NullReferenceException
+ FullyQualifiedErrorId : System.NullReferenceException,Microsoft.Exchange.Monitoring.TestOutlookConnectivityTask
Any help would be greatly appreciated, I also get random failures of OWA, EAS and web services, very frustrating
I have no errors in the app event log
thanks
Faisal Saleem Windows Systems Analyst 07595781867 -
how to create apple id for mac app store without using credit card and there is no any option for payment none. please tell how to download free apps from mac app store
my problem solve by me
first create apple id
fill credit card details
and complete your account creating process.
than go to app store or itune store
login your acount
click right side - account button
than again login for account setting
next go to payment information and click edit button
when u enter payment infomation
click none button in payment method and click done button.
than ur credit card has been removed.
but rs. 60 will deducted in your account when u doing this process. -
Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download.
please help me.Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac.
Next...
Go here > http://support.apple.com/kb/DL1581 and Download and Install the Combo Update.
After a Successful Install be sure to Restart your computer.
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