Mac App Store and spinning ball of death!
When I try to purchase an app on Mac App Store, i get the "Spinning ball" for ever.
I have to Force quit the Mac App Store application.
I can sign in on Mac App Store, browse the applications but unable to buy or download anything.
All is fine using iTunes to buy an application or download a free app.
Here is a console log of the problem showing an error when trying to download from Mac App Store
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:25 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:25 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:16:26 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:16:26 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:16:26 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:17:00 [0x0-0x2e02e].com.apple.appstore[326] Wed Jun 1 10:17:00 MacPro-2.local App Store[326] <Error>: CGBitmapContextGetBitsPerComponent: invalid context 0x1020827c0
11-06-01 10:17:00 [0x0-0x2e02e].com.apple.appstore[326] This isn't a bitmap context. Forcing destination format to ARGB_8 for CGContext.
11-06-01 10:17:00 App Store[326] multibyte IDs are unsupported.
11-06-01 10:17:00 App Store[326] multibyte IDs are unsupported.
Thank you for your help
I finally got it to work.
My problem was Spotlight !!!!!!!!
I disabled a while ago Spotlight upon an advice that when you use Logic Pro on a professional basis like I do, it was better to turn off Spotlight. To do so I used Spotless.
I turn it back on and gone was my problem not being able to download anything from Mac App Store.
Hope this work for others.
Similar Messages
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Mac suddenly slow, overheating, spinning ball of death, hard to reboot.
Problem description:
Mac suddenly slowed down, especially when using Safari - spinning ball of death, pages won’t load, etc. Hard drive appeared to get “stuck” causing overheating and had trouble even shutting down with the button, and then wouldn’t reboot for about an hour.
This is a Mid-2010 Mac Mini with 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3
Running OSX 10.9.5
Safari is 7.1.4
We updated to Mavericks but not Yosemite.
EtreCheck version: 2.1.8 (121)
Report generated March 18, 2015 at 7:31:56 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Mid 2010) (Technical Specifications)
Mac mini - model: Macmini4,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
VX2703 SERIES 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 17:22:59
Disk Information: ℹ️
Hitachi HTS725050A9A364 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (466.46 GB free) - 53 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
HP HP Officejet Pro X551dw Printer
Logitech USB Receiver
Logitech USB Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
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Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
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AdBlock
ClickToFlash
Ixquick HTTPS
ClickToPlugin
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
13% mds
9% WindowServer
2% mdworker
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
232 MB Safari
137 MB Coda
129 MB Art Text 2
120 MB softwareupdated
120 MB mds_stores
Virtual Memory Information: ℹ️
2.51 GB Free RAM
2.78 GB Active RAM
2.24 GB Inactive RAM
798 MB Wired RAM
720 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 17, 2015, 02:08:11 PM Self test - passed
Mar 17, 2015, 12:33:46 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123346_[redacted].crash
Mar 17, 2015, 12:33:23 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123323_[redacted].crash
Mar 17, 2015, 12:14:25 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121425_[redacted].crash
Mar 17, 2015, 12:14:08 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121408_[redacted].crash
Mar 17, 2015, 12:13:52 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121352_[redacted].crash
Mar 17, 2015, 12:13:36 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121336_[redacted].crash
Mar 17, 2015, 12:13:04 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121304_[redacted].crash
Mar 17, 2015, 12:12:40 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121240_[redacted].crash
Mar 17, 2015, 12:12:23 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121223_[redacted].crash
Mar 17, 2015, 12:12:07 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121207_[redacted].crash
Mar 17, 2015, 12:11:51 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121151_[redacted].crash
Mar 17, 2015, 12:11:48 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121148_[redacted].crash
Mar 17, 2015, 12:11:20 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121120_[redacted].crash
Mar 17, 2015, 12:11:04 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121104_[redacted].crash
Mar 17, 2015, 12:10:48 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121048_[redacted].crash
Mar 17, 2015, 12:10:32 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121032_[redacted].crash
Mar 17, 2015, 12:10:17 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121017_[redacted].crash
Mar 17, 2015, 12:10:16 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121016_[redacted].crash
Mar 17, 2015, 12:09:45 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120945_[redacted].crash
Mar 17, 2015, 12:09:30 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120930_[redacted].crash
Mar 17, 2015, 12:09:14 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120914_[redacted].crash
Mar 17, 2015, 12:08:58 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120858_[redacted].crash
Mar 17, 2015, 12:08:42 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120842_[redacted].crash
Mar 17, 2015, 12:08:42 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120842_[redacted].crash
Mar 17, 2015, 12:08:41 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120841_[redacted].crash
Mar 17, 2015, 12:08:10 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120810_[redacted].crash
Mar 17, 2015, 12:07:54 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120754_[redacted].crashSeems to have worked.
We hooked up the external HD, turned on Time Machine, and everything backed up.
Then we ran Disk Utility. The disk repair required the reboot thing and took two tries. Then repaired permissions. Also updated Flash.
Seems to be running okay now, but we have ordered a new SSD (as well as a new iMac 5k ). We use multiple computers so hoping we can get a couple more years of use out of this old computer as it ran fast and fine until this problem.
Thank you so much for your help! We really appreciate it. -
I have Maverick installed and my mail, Safari, Mac App Store, and iMessages apps all say that they quit unexpectedly and will not open. Any suggestions?
Process:
Mail [605]
Path:
/Applications/Mail.app/Contents/MacOS/Mail
Identifier:
com.apple.mail
Version:
7.2 (1874)
Build Info:
Mail-1874000000000000~1
Code Type:
X86-64 (Native)
Parent Process: launchd [164]
Responsible:
Mail [605]
User ID:
501
Date/Time:
2014-05-01 22:11:44.754 -0500
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 5D0F67F3-4D58-F054-66B6-24017FD68ADC
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:I will check. Can the security update be installed if you can no longer open the Mac App Store app?
I was listening to the MacCast podcast and the host had a similar issue and did something similar to the link below. I am concerned that I may mess something up by doing this.
http://macs.about.com/od/usingyourmac/qt/Fix-Spod-How-To-Fix-A-Spinning-Pinwheel -Of-Death.htm -
i'm running10.8.5. I have tried to install a programme but can't because it is from an unidentified developer. the box says-Your security preferences allow installation of only apps from the Mac App Store and identified developers.how do i install the programme
macjack gave you the easiest solution. Need to have admin privilieges to change this option.
-
I tried to download an app on the mac app store and it continues to say: "There was an error in the App Store. Please try again later. (null)" Please help me. Thank you.
Change your Date & Time settings to reflect automatic. It will fix the problem.
-
Im on the 10.6.8 software and i recently deleted my mac app store and emptied trash and dont know how to get it back now.
Download and run the 10.6.8 combo update http://support.apple.com/kb/DL1399
-
10.10.2 will not install - tried Mac App Store and Delta updater
I'm trying to install the 10.10.2 update on a 15" MacBook Pro (Mid 2010) which currently has 10.10.1 on it and its not going well!
The Mac App Store shows the 10.10.2 update, I click Update and dropdown says "Some updates need to finish downloading before they are installed. Your computer will restart to complete the updates." with the options "Not Now" and "Download & Restart". Doesn't matter which one I choose, after a click the update progress bar appears for a few seconds and then reverts back to displaying the Update button again. Have restarted, fixed permissions etc and it makes no difference.
So I downloaded the Delta update (not the combo) and go through the install steps and the system restarts to compete the installation, but the system simple restarts and does not update to 10.10.2, its still at 10.10.1. Have tried a few times, always the same.
One slightly odd issue is that the Apple remote Desktop update 3.8.2 appears to have been installed 5 times in the "Updates Installed in the Last 30 Days" section of the Mac App Store and yet it also still appears in the updates available section below the 10.10.2 update.
I've repaired permissions, restarted, checked Activity Monitor for any non responding services and checked disk space availability - 170GB available. Can't see anything obvious.
Anyone else having trouble installing this OS update?
ThanksI have the exact same problem. Tried to install the normal and combo update. Nothing happens.
I tried the repair permissions and even the reset password method. Nothing.
Did the system restore help ? did you try to re-install yosemite first keeping your files and applications ?
It's really weird.
Thanks
MacBook Pro 15" early 2011, OS X Yosemite (10.10.1), 16GB Ram -
I removed from my computer macbook, mac app store, and now I want to reinstall with "software update" but doesn´t appareance
Hola, buen dia, Ignacio. Saludos desde México.
To get the Mac App Store back you will need to manually download and install the Mac OS X 10.6.7 Update Combo;
http://support.apple.com/kb/DL1361
It is safe to install this over your current installation of 10.6.7. It will reinstall the Mac App Store, as well as fill in any gaps that your installation my have. It is a common troubleshooting step.
Ciao -
I recently purchased adobe indesign I'm trying to download it but i'm getting a message that's saying “Install.app” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the Mac App Store and identified developers.
System Preferences / Security & Privacy / General tab.
Change the settings at the bottom half of the window. -
I currently have the Mac OS X v10.5.8 and want to get the new operating system but I don't know how to do it. I don't have the Mac App Store and can't get it because of my version. What do I do?
The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard. The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion. The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion.
To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0
Once you are at 10.6.8 Lion is still available from Apple. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775. to purchase it. Then within 3 days you will get an email with a code which you can use to download Lion from the App Store. The price is still $29. You must have at least a model 2,1 MacBook.
Lion will require at least 2gb of RAM but really needs 4gb to run smoothly.
As for third party programs see this list for compatibility with 10.7 http://roaringapps.com/apps:table
Also Lion doesn't run any Power PC programs. To see if you have any Power PC programs go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up select Applications under Software. Then look under Kind to see if any of your applications are listed as Power PC. Universal and Intel will run under Lion.
Before Mac switched to Intel processors in 2006 they used Power PC processors from 1994 to 2005. Power PC 601 through 604, G3, G4 and G5. Applications written for the Power PC processors need the application called Rosetta to run on Intel processors. This was part of the Operating System in 10.4 and 10.5 but was an optional install in 10.6. With 10.7 Lion Apple dropped all support for Power PC applications. -
As the subject indicates, I'm wondering if anyone knows a way to use AppleScript or Automator to launch the Mac App Store and download any available updates on a set schedule.
I would advise against this. Updates sometimes reduce functionality or break programs. I would never get an update with working software unless there is a specific problem you are trying to solve.
I have read many desperate posts from people trying to go back to earlier versions for various reasons. This is easy to do with disk-based software, but with downloaded software, going backward can be more difficult. -
I purchased a program on Mac App store and the program does not act as it should, also was required to pay up front whereas had I went to the web site, ibank 4 I would have had 30 days free trial an would have found that the program does not work.?
Free trials are not available through the Mac App Store.
Apple is not here. Apple does not answer questions here. This is a user to user support forum. There are only folks here who use Apple products. -
What is relationship between Mac app store and Yosemite?
I have decided to update from Snow Leopard to Mountain Lion. I have a cryptic little message from Apple saying I need to download the Mac App Store first. But when I click on that link I get something called Yosemite. Is that the same thing as the app store? Do I have to get it? Do I want it? Thanks for any advice and help.
The topmost part of the opening page at the Mac App store is filled with a HUGE Ad for Mac OS X 10.10 Yosemite, the current version of Mac OS X.
You can use the Icons across the top of the Mac App Store screen to navigate around the site and see if what you want is available.
EDIT: It turns out Mountain Lion is no longer available for DIRECT download. To buy it, you will need to buy a redemption code at the Apple Online Store (NOT the Mac App Store) for US$20. This coupon will be sent to you by email, typically in 1 to 3 days, but requires human intervention to send it, so nights, weekends, and holidays do not count.
You will receive the coupon code and instructions by email. You then follow the instructions to redeem your coupon at the Mac App Store and download Mountain Lion. If you wish to proceed on these terms, this is the purchase link:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion -
I have a macbook pro the early 2007 version & i am new to the mac apple world. How can i download The mac app store and will i be able to use the iLife'11? I want to buy the iLife software but I am not sure if it will work on my computer.
Hi Kristy,
Update to 10.6.8 to use the app store.
Your MBP's hardware requirements should be fine for iLife 11:
http://support.apple.com/kb/HT4163 -
How do I download software for a HP Laserjet Professional P1100? I keep getting the same message when I have downloaded the file "Your security preferences allow installation of only apps from the Mac App Store and identified developers" Help!
You can change the settings in Security & Privacy to "Anywhere"...
That should work... as to whether the printer driver will work, that's another question.
Good luck,
Clinton
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