Mac App Store not accepting my login details. Help!
For some reason, after updating to 10.6.8 for the upcoming release of Lion. I could not download any apps and every time I attempted to login it prompted me "Your device or computer could not be verified. Contact support for assistance." I can confirm that I am entering the right password since it works perfectly on iTunes, that I deleted the preferences com.apple.storeagent.plist and com.apple.appstore.plist, and that I never installed Fruit Menu or APE.
Thanks to anyone who is willing to help
Don't count on cust support . . .
Same problem, multiple times. It keeps wanting me to reenter my credit card info (all I want is a free app) and then when I DO enter it I get the "technical difficulties, try later" message.
I tried the app store/itunes support link (apparently they are the same thing) and the response/form letter I got back was all about iTunes (which I clearly indicated was working fine for me) and didn't give any clue about my problem with "technical difficulties" logging into the App Store. So I wrote back pointing out that they didn't even come close to answering my question . . . and got another form letter on how to PAY to get support . . . all I wanted to do was download a free app from the mac store.
I'm going to give them a week or so to iron out the obvious bugs in their "new" toys and then try again. I do have applecare with my new mac so if all else fails I better be able to get help through them . . . but this is VERY annoying.
Please post back if any of you have better luck!
MacMini, OSX 10.6.8
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If the Mac App Store is not launching in Mavericks, there are a few steps that can help isolate or resolve the issue.
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The following is the report, which of course I don't understand at all:
Thanks in advance!!
Process: App Store [469]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.2 (63.1)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [101]
Date/Time: 2011-06-28 17:08:00.153 +0300
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Interval Since Last Report: 123882 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 5 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: B0A754BD-FF6E-4753-AB57-9CB709593FC5
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x1018819c0 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff83ead7b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff8133cf03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff83ead5d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff83ead564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff855f19cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff855f1883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
6 AppKit 0x00007fff85585c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff855f1809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff855f16d3 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001c840 0x0 + 4295084096
10 AppKit 0x00007fff8557a444 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff85572cc5 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff85571938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff85596c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff8557000a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff8556fb2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff8556c3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff854e5c0e -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff854adc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
24 AppKit 0x00007fff854ad7d2 -[NSWindow orderWindow:relativeTo:] + 94
25 AppKit 0x00007fff85479974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
26 AppKit 0x00007fff85477a91 loadNib + 226
27 AppKit 0x00007fff854771a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
28 AppKit 0x00007fff85476dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
29 AppKit 0x00007fff8547435b NSApplicationMain + 279
30 App Store 0x00000001000013f4 0x0 + 4294972404
31 ??? 0x0000000000000002 0x0 + 2
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff873f20b6 __kill + 10
1 libSystem.B.dylib 0x00007fff874929f6 abort + 83
2 libstdc++.6.dylib 0x00007fff872f55d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff81340b39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff872f3ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff872f3b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff872f3bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff8133cfa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff83f05969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff8556c924 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
10 com.apple.AppKit 0x00007fff854e5c0e -[NSView displayIfNeeded] + 969
11 com.apple.AppKit 0x00007fff854adc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
12 com.apple.AppKit 0x00007fff854ad7d2 -[NSWindow orderWindow:relativeTo:] + 94
13 com.apple.AppKit 0x00007fff85479974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
14 com.apple.AppKit 0x00007fff85477a91 loadNib + 226
15 com.apple.AppKit 0x00007fff854771a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
16 com.apple.AppKit 0x00007fff85476dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
17 com.apple.AppKit 0x00007fff8547435b NSApplicationMain + 279
18 com.apple.appstore 0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff873bcc0a kevent + 10
1 libSystem.B.dylib 0x00007fff873beadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff873be7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff873be2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff873bdc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff70e0a2f8 rcx: 0x00007fff5fbff308 rdx: 0x0000000000000000
rdi: 0x00000000000001d5 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff320 rsp: 0x00007fff5fbff308
r8: 0x00007fff70e0da60 r9: 0x0000000000000063 r10: 0x00007fff873ee0fa r11: 0x0000000000000202
r12: 0x00007fff83f32b09 r13: 0x0000000000000000 r14: 0x0000000100339750 r15: 0x00007fff70a81190
rip: 0x00007fff873f20b6 rfl: 0x0000000000000202 cr2: 0x00007fff70deffd0
Binary Images:
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0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff8004d000 - 0x7fff80064fff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x7fff89858000 - 0x7fff8986dff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8986e000 - 0x7fff89871ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9320325ASG, 298.09 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x06300000 / 2Drag the App Store off the Dock so it goes "poof". Try launching the App Store from your Apple menu (top left in your screen). If that works, press and hold the new App Store icon in the Dock, click Options, Keep in Dock.
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Lion download on mac app store not showing progress
Hi,
I kind need a help. I download the lion, but it's not showing any download progress bar on the Purchased tab. Even if i try to pause the download, I'm not able to resume it again. I try downloaded other apps and it works fine, I can see the download progress and able to pause-resume it.
Anybody experience the same with me ?
thank you.Hi ...
Your profile indicates you have v10.8.3 installed on your Mac.
If that is the case, click the Apple menu icon top left in your screen. From the drop down menu click Software Update.
Restart your Mac after the updates are installed. The Mac App Store red badge icon should be available in the Dock for updates. Also for Notifications.
If you have problems using Software Update, a workaround is to install the OS X Mountain Lion Update v10.8.4 (Combo)
Make sure and restart your Mac after the combo is installed. -
Mac App Store not recognizing previously installed Apple applications
Mac App Store is not recognizing previously installed Apple applications (Aperture 3; iLife'11; iWorks'09) as already purchased and installed. These were installed either via download from the Apple Store or from install discs. Prior to the 10.6.7 update, at least some of these applications were recognized as already installed by the Mac App Store. This is no longer the case.
However, it now says that the software that came with my Mac Book Air (iLife) and other software must be re-purchased!
No, it doesn't say you must re-purchase them. You can continue to use those apps as they are. There is no requirement for you to re-purchase them. If you wish to have lifetime updates, you can purchase the version on the app store which will give you that. However, you still have the same license to use those bundled apps the same as everyone else.
This is wrong, at least for the Mac Book Air 2010 and forward purchases because of Mr Jobs announcement back in October.
What did he say that makes you think that?
No! Apple must make good on this. Why should Apple give me iLife with an MBA and tell me that I'm getting an App Store and then deny those software to be excluded from being "installed"? This is wrong.
No, you are wrong. You received the standard bundled apps that were bundled with every other Mac. The App store only reports on apps actually purchased from the app store (apparently correctly, now). Your bundled apps were not purchased from the Mac App Store. They were bundled with your Mac.
Apple reps (you guys here)
They are not, at least the ones you wish to talk to.
MUST escalate this issue for computers/software purchased from that October announcement and understanding.
Why? You didn't buy a "Mac App Store" bundle with your Mac. As I explained above, you received applications bundled with your Mac. They still work. You have not been cheated in any way. -
Mac app store not in notification center
does anyone has this where the mac app store isn't in the notification center. I have checked and i see others getting notification banners and upadates in the notification center about software updates from the mac app store.
mine is a mid 2010 macbook pro 15" i downloaded mountain lion a month ago.
just curious and seeking some help
JonI thing this is a bug of Mac OS. Normally all apps sending notifications to the notification center should be listed under System Preferences -> Notifications. I wonder how apple forgot to put its own app under the list.
Do not be confused. Disabling updates is different than getting notifications about the updates.
I like to get updates for all my apps automatically but sinse I use my Macbook for work, I find it very disturbing to interupt what I do just to click "ok" to the notification because an app was updated. It is enough for me to know that all my apps are up to date.
I hope to see this fixed soon. -
Mac App Store not showing Updates or Purchases
After upgrading my Mac OS to Yosemite, my App Store isn't showing anything under the "Updates" tab (It did some automatic updates in the background, so the number of pending updates dropped from 13 to 2).
Although I have already signed in to Mac App Store, it says:"You must sign in to view your purchases" under the "Purchases" tab. "Sign in" is a clickable link but when I click it nothing happens.I'm having the exact same problem.
I can sign in via the menu bar-store-sign in, but it doesn't change anything.
In the bottom right corner of the updates page there's a US flag icon showing, indicating I'm in the wrong store. Unable to change to Norwegian.
I am also unable to go into iCloud in system preferences:
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