Mac App Store not recognizing previously installed Apple applications
Mac App Store is not recognizing previously installed Apple applications (Aperture 3; iLife'11; iWorks'09) as already purchased and installed. These were installed either via download from the Apple Store or from install discs. Prior to the 10.6.7 update, at least some of these applications were recognized as already installed by the Mac App Store. This is no longer the case.
However, it now says that the software that came with my Mac Book Air (iLife) and other software must be re-purchased!
No, it doesn't say you must re-purchase them. You can continue to use those apps as they are. There is no requirement for you to re-purchase them. If you wish to have lifetime updates, you can purchase the version on the app store which will give you that. However, you still have the same license to use those bundled apps the same as everyone else.
This is wrong, at least for the Mac Book Air 2010 and forward purchases because of Mr Jobs announcement back in October.
What did he say that makes you think that?
No! Apple must make good on this. Why should Apple give me iLife with an MBA and tell me that I'm getting an App Store and then deny those software to be excluded from being "installed"? This is wrong.
No, you are wrong. You received the standard bundled apps that were bundled with every other Mac. The App store only reports on apps actually purchased from the app store (apparently correctly, now). Your bundled apps were not purchased from the Mac App Store. They were bundled with your Mac.
Apple reps (you guys here)
They are not, at least the ones you wish to talk to.
MUST escalate this issue for computers/software purchased from that October announcement and understanding.
Why? You didn't buy a "Mac App Store" bundle with your Mac. As I explained above, you received applications bundled with your Mac. They still work. You have not been cheated in any way.
Similar Messages
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Mac App store not working after installing maverics
i m having trouble opening App store on
Device: MacBook Pro
Processor 2.4 GHz Intel Core i5
Software OS X 10.9 (13A603)
09/11/13 11:02:27.412 am com.apple.launchd.peruser.501[181]: (com.apple.appstore.11120[3170]) Exited with code: 1
this reply i m getting on console when trying to access app store from dock icon. but it not opening,
is there any way we can reinstall the appstore?Hi chetan16in,
Thanks for visiting Apple Support Communities.
If the Mac App Store is not launching in Mavericks, there are a few steps that can help isolate or resolve the issue.
First, try booting your computer into safe mode:
Mac OS X: What is Safe Boot, Safe Mode?
http://support.apple.com/kb/ht1564
Mac OS X: Starting up in Safe Mode
http://support.apple.com/kb/HT1455
If the App Store is lauching normally in safe mode, this usually means OS X is fine, and the issue is caused by conflicts in your user account.
Next, see if the App Store behaves normally in a new user account. The steps in this article also apply to creating a new user in Mavericks:
OS X Mountain Lion: Create a new user account
http://support.apple.com/kb/PH11468
Best Regards,
Jeremy -
Mac App Store not working? (Glitching and flashing!)
Mac App Store not working? (Glitching and flashing!)
I was at my friends house, everything was working fine. I went to my girlfriends house, everything was still working fine. Then once I got home, I got back out my 2010 MacBook Pro 15" to use and some pages on the internet looked a little odd. They were all in HTML format and wouldn't go back (Pages such as Skype and Apple's main page). I thought they were just down or being fixed up, but then I went to update my Mac under the App Store. I clicked the App store and a message popped up saying "App Store cannot verify a secure connection with the App Store." The options were "Cancel" or "Continue". I clicked "Continue" so I could update my Mac, but weird enough, the App Store started flickering (strobing; blinking) as seen in this video by someone with the same problem: http://www.youtube.com/watch?v=De8aQZccRvA
I do not know what to do or why this is happening, so help would be VERY nice.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
HT4483 One of the programs I purchased from the Mac App Store not there
One of the programs I purchased from the Mac App Store not there how can i faund
Where is it missing from? Your purchases list?
You may have accidentally hidden it. Follow the instructions in the link below.
iTunes Store: Hiding and unhiding purchases
Have you checked your applications folder? -
I can't download anything on the Mac App store. It says This Apple ID cannot be used for the Mac App Store.
I went into settings, iTunes & App Store and tapped on my appleID, then signed out. I went back into the App Store on my phone and tried to download the app and then signed in again, and it worked!
-
In the new mac app store how do you limit displayed applications only to os x applications.
In the new mac app store how do you limit displayed applications only to os x applications. I do not have Iphone or ipad so all the phone junk is annoying and one cannot find the relevant software.
The Mac App Store only has apps for Mac OS X. There are no iOS apps.
The iOS apps for iPhones, iPods and iPads, are in the iTunes App Store. -
Mac app store says iwork is installed, but its not.
The Mac App store says that Pages, Keynote, and Numbers are all installed on my iMac, but when I open them, they are the previous versions. Should I delete and try to re-install? What do I do? I've already restarted. Didn't work. Suggestions?
Don't delete them. That will not help and you will find that they have more features than the new iWork apps. You can have both version on the computer. You have to have the latest version of iWork 09 for this to work.
To get the new ones.
1. log out of MacAppStore
2. Change the localized language in the System preferences> Language and Text > Text. Make sure the new language is on the top of the list
3. Restart the computer
4. Log in and open the MAcAppStore. Now you should see that you can download the new iWork apps. Do so and supply you AppleID for the appStore.
5.When done change language again in the System preferences
6. Restart the computer
7. now you should have the stripped version of iWork. The old one will still be in the application folder too. -
HT1338 I have problem in purchasing from Mac App store, it is showing installed but it is not?
Hi,
i purchase tweetboot from US Mac App store, it was successfully done and showing me infront the app that installed, but is hanging in desktop and always given me failed to install retry in purchase but i can't.Run the 10.5.8 Combi Updater again, then reboot your Mac.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update -
Mac app store update indicated as installed
The Mac App Store tells me there's an update available for one of my applications, however, the install button is disabled and indicates that the new version of the app is already installed. The version number of the app (About...) shows v120...., the update in the App Store shows v121, so there's something available, it seems.
How can i either download the update, or get rid of the update indication in the App Store?
Any help will be appreciated.Disclaimer - For me the Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture very different from that found in most 1st world nations, such as that in the two dominant North American countries. Written language has no tone. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Drag & drop the app into the Trash. Don't empty the Trash. Try updating the app. The MAS should now download the latest version to your Mac. If the app updates successfully, you can empty the Trash. -
Suddenly my Mac App Store has stopped loading. The icon in the dock and Applications folder no longer looks like the correct icon, instead it looks like two pieces of paper with a pencil, ruler and paint brush (the generic app icon, I guess). I tried re-installing the 10.6.8 Combo Update with the same problem.
The problem report says that it quit unexpectedly, but in fact it will not open at all. I'm concerned I'll miss out on the OS X Lion when it's released if I can't get onto the Mac Store!
The following is the report, which of course I don't understand at all:
Thanks in advance!!
Process: App Store [469]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.2 (63.1)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [101]
Date/Time: 2011-06-28 17:08:00.153 +0300
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Interval Since Last Report: 123882 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 5 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: B0A754BD-FF6E-4753-AB57-9CB709593FC5
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x1018819c0 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff83ead7b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff8133cf03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff83ead5d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff83ead564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff855f19cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff855f1883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
6 AppKit 0x00007fff85585c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff855f1809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff855f16d3 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001c840 0x0 + 4295084096
10 AppKit 0x00007fff8557a444 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff85572cc5 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff85571938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff85596c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff85571ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff8557000a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff8556fb2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff8556c3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff854e5c0e -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff854adc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
24 AppKit 0x00007fff854ad7d2 -[NSWindow orderWindow:relativeTo:] + 94
25 AppKit 0x00007fff85479974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
26 AppKit 0x00007fff85477a91 loadNib + 226
27 AppKit 0x00007fff854771a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
28 AppKit 0x00007fff85476dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
29 AppKit 0x00007fff8547435b NSApplicationMain + 279
30 App Store 0x00000001000013f4 0x0 + 4294972404
31 ??? 0x0000000000000002 0x0 + 2
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff873f20b6 __kill + 10
1 libSystem.B.dylib 0x00007fff874929f6 abort + 83
2 libstdc++.6.dylib 0x00007fff872f55d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff81340b39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff872f3ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff872f3b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff872f3bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff8133cfa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff83f05969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff8556c924 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4033
10 com.apple.AppKit 0x00007fff854e5c0e -[NSView displayIfNeeded] + 969
11 com.apple.AppKit 0x00007fff854adc3b -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1050
12 com.apple.AppKit 0x00007fff854ad7d2 -[NSWindow orderWindow:relativeTo:] + 94
13 com.apple.AppKit 0x00007fff85479974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
14 com.apple.AppKit 0x00007fff85477a91 loadNib + 226
15 com.apple.AppKit 0x00007fff854771a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
16 com.apple.AppKit 0x00007fff85476dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
17 com.apple.AppKit 0x00007fff8547435b NSApplicationMain + 279
18 com.apple.appstore 0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff873bcc0a kevent + 10
1 libSystem.B.dylib 0x00007fff873beadd _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff873be7b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff873be2de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff873bdc08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff873bda2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff873bde3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff873bdaa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff70e0a2f8 rcx: 0x00007fff5fbff308 rdx: 0x0000000000000000
rdi: 0x00000000000001d5 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff320 rsp: 0x00007fff5fbff308
r8: 0x00007fff70e0da60 r9: 0x0000000000000063 r10: 0x00007fff873ee0fa r11: 0x0000000000000202
r12: 0x00007fff83f32b09 r13: 0x0000000000000000 r14: 0x0000000100339750 r15: 0x00007fff70a81190
rip: 0x00007fff873f20b6 rfl: 0x0000000000000202 cr2: 0x00007fff70deffd0
Binary Images:
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0x100065000 - 0x10018eff7 com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff8004d000 - 0x7fff80064fff com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
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0x7fff8016f000 - 0x7fff801b8fef libGLU.dylib ??? (???) <1C050088-4AB2-2BC2-62E6-C969F925A945> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff801b9000 - 0x7fff80e34fef com.apple.WebCore 6533.21 (6533.21.1) <15CE3700-C6DC-7F94-5394-4CF78040A40D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x7fff80e35000 - 0x7fff80ecffe7 com.apple.ApplicationServices.ATS 275.16 (???) <4B70A2FC-1902-5F27-5C3B-5C78C283C6EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
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0x7fff81412000 - 0x7fff81421fef com.apple.opengl 1.6.13 (1.6.13) <516098B3-4517-8A55-64BB-195CDAA5334D> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
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0x7fff814d3000 - 0x7fff816c3fef com.apple.JavaScriptCore 6533.20 (6533.20.20) <0AA8B101-C02C-0858-84BC-4E4D397E0231> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff816c4000 - 0x7fff81701ff7 libFontRegistry.dylib ??? (???) <4C3293E2-851B-55CE-3BE3-29C425DD5DFF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
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0x7fff81aeb000 - 0x7fff81af8ff7 com.apple.AppleFSCompression 24.4 (1.0) <57D6F613-CB5E-75BC-E351-3272D62227F5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x7fff81af9000 - 0x7fff81b40ff7 com.apple.coreui 2 (114) <31118426-355F-206A-65AB-CCA2D2D3EBD7> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff81b41000 - 0x7fff81b4cfff com.apple.CrashReporterSupport 10.6.7 (258) <A2CBB18C-BD1C-8650-9091-7687E780E689> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
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0x7fff825b7000 - 0x7fff8268fff7 com.apple.DiscRecording 5.0.9 (5090.4.2) <1559C58F-ABD2-0C13-7E1D-75450FEC41D4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
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0x7fff82697000 - 0x7fff82697ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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0x7fff89716000 - 0x7fff89795fe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff89808000 - 0x7fff89857fef libTIFF.dylib ??? (???) <5DE9F066-9B64-CBE4-976A-CC7B8DD3C31A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff89858000 - 0x7fff8986dff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <DC999B32-BF41-94C8-0583-27D9AB463E8B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8986e000 - 0x7fff89871ff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.66 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9320325ASG, 298.09 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000 / 5
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0x06300000 / 2Drag the App Store off the Dock so it goes "poof". Try launching the App Store from your Apple menu (top left in your screen). If that works, press and hold the new App Store icon in the Dock, click Options, Keep in Dock.
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Lion download on mac app store not showing progress
Hi,
I kind need a help. I download the lion, but it's not showing any download progress bar on the Purchased tab. Even if i try to pause the download, I'm not able to resume it again. I try downloaded other apps and it works fine, I can see the download progress and able to pause-resume it.
Anybody experience the same with me ?
thank you.Hi ...
Your profile indicates you have v10.8.3 installed on your Mac.
If that is the case, click the Apple menu icon top left in your screen. From the drop down menu click Software Update.
Restart your Mac after the updates are installed. The Mac App Store red badge icon should be available in the Dock for updates. Also for Notifications.
If you have problems using Software Update, a workaround is to install the OS X Mountain Lion Update v10.8.4 (Combo)
Make sure and restart your Mac after the combo is installed. -
Mac App Store doesn't recognise my Apple ID as I had a hard drive replaced. Any ideas?
I've just tried to access Mac App Store but it doesn't recognise my Apple ID. It's fine when I signed in to this forum and on my purchases of iTunes on my Mac but not App Store. Also, can't download iCloud, it's showing MobileMe.
Yes - that's correct.
I did attempt Apple’s Internet Recovery system, but that failed dramatically, as I couldn't get an Internet connection or get to the Apple logo when pressing Command and R keys at the startup.
This evening I visited the Apple Store and installed the OS via Apple's Network using a RJ45 cable.
Thanks all for your responses. -
Can't open mac app store after osx mavericks install
i just finished the install of OSX Mavericks, but for some reason i cannot open the mac app store, i tried restarting the computer several times and nothing, try to open it from the dock, applications folder, even terminal, and NOTHING, it jumps once on the dock and nothing, i dont know what to do please help!!!
macbook unibody 09I have the same problem. The install seemed to go fine, it rebooted and the only APPLE app I can use is Safari and Itunes, The Mac Apple store freezes, Ibooks, Iphoto etc, all of them just lock up when I open them, even drop down items under the little Apple are frozen. I'm disgusted, any help would be appreciated.
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Why does the Mac App Store invite me to install already installed software?
When I view Purchased Items at the Mac App Store, the button for some of my installed apps reads "Installed" but for others it reads "Install." If I click on the Install button for these apps I get a message that reads: We could not complete your purchase - [this software] is already installed on your computer. Choose Software Update ... to check for available updates." But, Software Update has nothing for me...
Still a puzzle after several hours...
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Mac app store say iphoto ready installed but i dont
i want buy iphoto 11 but app store say installed ready how i do for buy my upgrade iphoto , how I contac whit app store for fix my downloads
Hi and welcome.....
Quit the Mac App Store (Command + Q)
Launch iTunes. From the iTunes menu bar click iTunes/Preferences then select the Advanced tab.
Click the *Reet warnings* and *Reset cache* buttons.
Now from the menu bar again click Store / View My Account. Click: Sign Out
Now launch the Mac App Store and try purchasing iPhoto 11 again.
If that didn't help either, install the 10.6.6 combo update available here.
http://support.apple.com/kb/DL1349
Restart your Mac and try again.
If you still have problems, you can email Mac App Store Customer Service here.
Carolyn
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