Mac App Store purchase stuck on 'Installing'

So I bought Napoleon: Total War earlier this evening. After a surprisingly long download time, the game began installing. The progress bar told me this would take 27 minutes. More than 2 hours later and it's still stuck on this 'installing in 27 minutes' business. I have googled the issue and found similar posts to mine, however most of them have been resolved by emptying the Mac App Store Cache or deleting the HDD/Library/Update files, or simply rebooting the Mac. However, none of these have worked and time is still ticking on. If anyone can give me a hand as to how I can resolve this then it will be hugely appreciated. Ideally, I'd love my £21 back however I know how extremely unlikely that is.

Hi TomCorbishley
Thanks for the question. If I understand correctly, you want to want to get a refund for a purchase. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

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Mac App Store purchase stuck on 'Installing'

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