Mac apple access via Citrix AG

I am attempting to connect my apple Mac mini (late 2012) running Mavericks 10.9.1 on my home wifi via my Citrix AG connection to remote my desktop in my office.
My IT guys tell me that once logged in to the portal page and load the Citrix AG client that (at least on a Windows machine) I should be able to enter my static desktop IP address and remote to my computer.  The AG connection is fine, and I can run
available apps on the portal without issue, it is just accessing my desktop's IP that is the problem.
However, using the latest RDC from Microsoft (8.0.24...) i cannot complete the connection.
Can anyone help me to troubleshoot this issue?
Is this even possible via an apple?
Thanks in advance
Scott

Hi,
After the Citrix AG connection is established, please check if you can ping the IP address of your remote PC successfully. Or, if you connect to your remote PC via a remote desktop gateway,
please check if you can ping the IP address of the RD gateway successfully.
Also, please note that you can connect to the following Windows operating systems.
Windows 8 Enterprise
Windows 8 Pro
Windows 7 Professional
Windows 7 Enterprise
Windows 7 Ultimate
Windows Vista Business
Windows Vista Ultimate
Windows Vista Enterprise
Windows XP Professional
Windows Server 2000
Windows Server 2003
Windows Server 2003 R2
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Windows Server 2012 R2
Windows Multipoint Server 2011
Windows Multipoint Server 2012
Windows Small Business Server 2003
Windows Small Business Server 2008
Windows Small Business Server 2011
If issue persists, you may need to check the log for further troubleshooting.
Microsoft Remote Desktop -> About Microsoft Remote Desktop -> Send log via email
Hope this helps.
Jeremy Wu
TechNet Community Support

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