.Mac Backup does not recognize Iomega Rev USB drive. HELP!

1) When I use .Mac Backup and configure destination to backup to Iomega Rev USB drive, Backup cannot recognize the Rev drive. It sees this drive as "Unknown volume". What's wrong? How do I resolve this problem so Backup can recognize Rev drive? Strange thing is that Rev drive shows up on the Mac desktop okay. In other words, the Mac desktop recognize Rev drive okay but not the Backup software.
2) What do you recommend for a reliable external hard drive for backup?
3) How do I send email to Apple Support? I tried .Mac site but could not find their support email address.
Thanks.

Seagate 1TB 7200 32mb. Two of them. I had ramjet send me a new one because I thought the first was defective.
No dialogue box. Nothing in DU or DW.
Put drive in bay 1 and DU saw it. Can't see it in 3&4.

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