Mac book air turns on then goes to a white screen. What should I do?
My Mac book air turns on then gets stuck on a white screen. What can I do to fix it?
Reinstall Lion, Mountain Lion, Mavericks or Yosemite without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, Mavericks, or Yosemite
OS X Yosemite- Reinstall OS X
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
Similar Messages
-
My mac book air turn on with grey apple icon and spining wheel. then it wont turn off.
my mac book air turn on with grey apple icon and spining wheel. then it wont turn off.pls help
Have exactly the same problem with my wife's MacBook Air. After restaring in Restore mode and trying to repair the disk (Disk Utility showed errors in the verification), the system tells me to backup as much data as possible (how?), re-format the disk and restore backed-up files. Error comes up when "updating boot support partitions for the volume as required".
Original restart action was done due to software update requesting it, if I remember correctly, iTunes was updated.
I don't want to start a painful back-up procedure (although I do regular back-ups): how should I know, where iPhoto stores it's data or where my mails are (yes, still using local mail)? How can I access the data if I can't boot?
My iMac's disk crashed also a couple of months ago and I'm still recovering. I have four Apple devices, two of them have failed. Can Apple afford such a ratio? -
Mac book pro,
Turns off and goes under protection, sometimes without any specific motivation, but most of the time when an External monitor is pluged-in.
I use it when I work with final cut pro, and this problem it's becoming huge and changing my workplans....
It can turns off also 10 times in two hours.
In many forums I read that the CPU temp could be the problem, but I've checked it and It's always around 62°-68°....
In some others they say that the new RAM could be the problem too.
Is anybody able to help me? (Underneath you can check the Panic Report and my mac informations)
Thank you so much.
Antonio
My mac Infos:
Model Name:
MacBook Pro
Model Identifier:
MacBookPro6,2
Processor Name:
Intel Core i7
Processor Speed:
2,66 GHz
Number Of Processors:
1
Total Number Of Cores:
2
L2 Cache (per core):
256 KB
L3 Cache:
4 MB
Memory:
8 GB
Processor Interconnect Speed:
4.8 GT/s
Boot ROM Version:
MBP61.0057.B09
SMC Version (system):
1.58f16
Serial Number (system):
W80223V7AGZ
Hardware UUID:
3993F249-8480-5ABD-9846-88608D085469
Sudden Motion Sensor:
State:
Enabled
The report is this one:
Interval Since Last Panic Report: 687027 sec
Panics Since Last Report: 6
Anonymous UUID: EB3EFFB2-AFCE-472E-ADA1-F35EFF3C7BBA
Sat Oct 13 16:58:00 2012
panic(cpu 2 caller 0xa3dc9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xa822c000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x7c6f3888 : 0x21b837 (0x5dd7fc 0x7c6f38bc 0x223ce1 0x0)
0x7c6f38d8 : 0xa3dc9b (0xc5328c 0xcc3800 0xc61e60 0x0)
0x7c6f3978 : 0xb58608 (0xe50bc04 0xe80b004 0x100 0x0)
0x7c6f39c8 : 0xb4f601 (0xe80b004 0x100 0x7c6f39f8 0xa2d778)
0x7c6f39f8 : 0x175b9a6 (0xe80b004 0x100 0x438004ee 0x2b1f6a)
0x7c6f3b38 : 0xb772b5 (0xe80b004 0xe80c004 0x0 0x0)
0x7c6f3b78 : 0xa46e7c (0xe80b004 0xe80c004 0x0 0x0)
0x7c6f3c18 : 0xa4355b (0x0 0x9 0x0 0x0)
0x7c6f3dc8 : 0xa4542a (0x0 0x600d600d 0x702a 0x7c6f3df8)
0x7c6f3e98 : 0x9d9582 (0xc1d00011 0xaa910001 0x20802040 0x7c6f3ee0)
0x7c6f3ef8 : 0xd9b57d (0xe08fc00 0x7c6f3f4c 0x0 0x7)
0x7c6f3f58 : 0xd9b71a (0xe076800 0xda2e54 0x7c6f3f78 0x2a45c9)
0x7c6f3f78 : 0x230235 (0xe076800 0x0 0x0 0x6c03)
0x7c6f3fc8 : 0x2a179c (0x863ea0 0x0 0x10 0xe980a84)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AGPM(100.12.31)@0xd98000->0xda2fff
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x9a8000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x9ca000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x991000
com.apple.nvidia.nv50hal(6.4.0)@0x1625000->0x1a39fff
dependency: com.apple.NVDAResman(6.4.0)@0x9d7000
com.apple.NVDAResman(6.4.0)@0x9d7000->0xcc4fff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x991000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x9ca000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x9a8000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 563676343615
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x1495000, size 0x65536) - last unloaded 209721117821
loaded kexts:
foo.tun 1.0
foo.tap 1.0
com.parallels.kext.prl_vnic 6.0 11828.615184
com.parallels.kext.prl_netbridge 6.0 11828.615184
com.parallels.kext.prl_usb_connect 6.0 11828.615184
com.parallels.kext.prl_hid_hook 6.0 11828.615184
com.logmein.hamachi 1.0
com.parallels.kext.prl_hypervisor 6.0 11828.615184
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.Apogee.driver.DuetFWOverideDriver 1.4.4
com.digidesign.iokit.DigiDal 9.0f4
com.AmbrosiaSW.AudioSupport 3.2
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 44524746255
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.CHUDUtils 364
com.apple.iokit.CHUDProf 366
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.driver.AppleLPC 1.5.1
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.GeForce 6.4.0
com.apple.driver.AppleIntelHDGraphics 6.4.0
com.apple.driver.AppleIntelHDGraphicsFB 6.4.0
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleFWAudio 2.6.2fc2
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 365
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.AppleProfileFamily 41.4
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.iokit.IOFireWireAVC 4.0.6
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacBookPro6,2, BootROM MBP61.0057.B09, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 465,76 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: iPhone, 0x05ac (Apple Inc.), 0x12a0, 0xfa140000 / 6
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0237, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8218, 0xfa113000 / 9
USB Device: Hub, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd120000 / 4
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0xfd110000 / 3
FireWire Device: Duet, Apogee Electronics, Up to 400 Mb/secNever mind, I found it.
-
If I buy mac book air in USA then can I use it in Thailand with Thai language?
If I buy mac book air in USA then can I use it in Thailand with Thai language?
joe visava wrote:
Do I need to add some software and hardware for using Thai language?
No. Read the language part of the tech specs.
http://www.apple.com/osx/specs/
If you need to have Thai printed on the keys, that is something you would have to contact stores directly yourself to find out if that is possible. Nobody in these forums represents Apple or any store. -
hi, my mac book pro, spotlight indexing process not compleate last 1 week. what should i do.. my machine speed are very poor. pls help
System Preference/Spotlight/Privacy
drag your disk into the list, excluding it temproraily from the indexing procedure.
Restart your mac, and open the Privacy page again, click the disk and the minus button to re-incorporate it into the procedure and restart the indexing.
Or just try your luck in Disk Utility/First Aid/Repair Disk Permission first.
See if these help -
Why won't my mac book air turn back on
My mac book ran out of battery wile it was turned off.
I have tried charging it over night to full battery and it still say it is starting up after 1-2 hour .
It will not go to home screen.
what should I do ?Did you reset the SMC? If you did and that didn't work, you can try a PRAM reset:
Shut down your Mac.
Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
If resetting the SMC and PRAM didn't do it, then follow the steps in this Apple note. You didn't say what operating system you're using (iOS is a mobile device operating system). When the steps in the Apple note get to running Disk Utility, if you are running OS X 10.7 Lion or 10.8 Mountain Lion, go into OS X recovery by booting and holding the command and r keys down. You can choose Disk Utility and do the repair disk from there. -
Can you buy a mac book air in america then bring it back to england to use?
I will be going to america in the near future and was wondering whether if id be able to pick up a mac book air from an apple store over there. Should they work over here? Is there anything i should know ? thanks.
Yes, as other posters have said simply remove all packaging. Pick yourself a nice laptop bag and carry it on the flight as hand luggage, and don't declare it to customs! Buy yourself a 13amp US - UK plug and you're fine to connect the power cable to UK mains.
Also, if anything happens to go wrong with your Mac in the UK, so long as you are still in warranty it will be hounored in any UK Apple store.
Good luck. -
Ok so i have restored my iPod touch multiple times the restore is "successful" my iPod touch 2g goes to the connect to iTunes screen then it just freezes. After about one minute it goes to a white screen until it dies. Any ideas?
If it does it after restoring to factory defaults/new iPod then yo have a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
-
Mac book pro is unable to display desktop ,only white screen with apple logo is appearing
Hi
I have a Mac book pro, since today morning the Mac book pro is not starting. It just displays the white screen with Apple logo and search signal. Despite waiting for a long time desktop is not coming up.
I have tried to restart it several time but the status remains same. Kindly help.
Thank you
Kind regards
satishGray, Blue or White screen at boot, w/spinner/progress bar
-
My Pod lately has been going very slow but doesn't have very much Apps or music in it & today it just freezer on my games and then it went onto a white screen then the black Apple logo screen. It's been doing this for a month already. Should I bring it in ?
How old is it? And do you have Black Tie Protection on it?
If you like my post, or solution to your issue/question, go ahead and click on the little star by my name and/or accept the post as the Solution. It makes me happy.
I'm NOT an employee of Best Buy, or Geek Squad, though I did work as an Agent for a year 5 years ago. None of my posts are to be taken as the official stance that Best Buy will take on your situation. My advice is just that, advice.
Unfortunately, that's the bad luck of any electronic, there's going to be bad Apples... wait that's a horrible pun. -
My mac will not turn on. there is a white screen with a spinning wheel
my imac will not turn on. It will power up but just a blank screen with a spinning wheel appears
See > Mac OS X: Gray screen appears during startup
-
So I've been away for a while and when I got back to US I've had some issues.
It's the same internet connection as before, so I'm not sure if that's the problem.
When I use an internet browser everything goes well for a while and then internet suddenly slows down or shuts off , it dosen't show dissconnect or anything.
The only thing that happens is that pages won't load, or they load super slow. This usually happens for a few minutes.
I got my macbook this september and I'm careful with not blocking the fans.
The same thing happens when I play games online, the internet "shuts" off or slows down, freezing the game. I'm now unable to play that game because of this issue.
I really don't know what could've causes this and I'm not really sure how to check, I would appreciate any help.
When this issue happens it dosen't seem to be because of what I have open, how mane pages, or over heating.
(I'm not a hundred percent sure about the heat, it gets warm but hot acctualy heated up as in when it's running heavy applications)
I'd like a response fast because this affects not only my gaming (which I really miss) but also everything else like HW, since the page would die suddenly.
Please help
p.s It's a wifi connection and I don't have acess to use a cable. I'm trying to get a hold of the password to the internet since I only have it locked on my laptop as "go-to" connections.. My landlord has the password ..Have you tried resetting the SMC?
-
plz heelp
First see if placing the iPod in Recovery Mode will allow a restore.
Next try DFU mode and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If not successful then time for an appointment at the Genius Bar of an Apple store. You are not alone with this problem. -
I did force quit for my mac book and when i want to open it doesnt work what should i do ?
I need help
What prompted the 'Force Quit' procedure?
See if this support article helps.
http://support.apple.com/kb/ts1367
Ciao. -
When i turn on my Mac book air I get a white screen with an apple and spinning pinwheel
Why won't my Mac book air turn on? I get a white screen with apple and spinning pinwheel.
If you wish help you are going to have to tell us more then that.
What version of OS X is your MBA running?
What did you change before this started?
Allan
Maybe you are looking for
-
LOST MY IPOD AND IT'S DEAD HOW CAN I FIND IT?
Please help me i just got it on x-mas i tried icloud but it said that it was offline and i lost it yesterday pleas HELP!!!!!!!!!!!
-
TS1538 how to unlock my ipod touch
how can i unlock ipod touch
-
Please help ... Somehow (I did it but don't know how) the Display settings on my Tiger Mac have gotten to some setting that distorts the image beyond visual comprehension (diagonal scanline-like distortion). The login window is just fine, but when th
-
Problem in Setting up database connection
Hi, When i try to create a new database connection on jdeveloper 9.0.3 and click on test connections i get this error:ORA-28030: Server encountered problems accessing LDAP directory service. Can anyone help me out of this problem. Infact i copied a d
-
Hi, this one should be easy to solve. We have a user-defined customizing table with maintenance view. In maintenance view we defined no, or user, recording routine so that users can do adjustments without transport. For the initial distribution to a