Mac book and Apple Service - a secret

My middle row of letters from g,h,j,k,l, have stopped working.  Went to Apple Store and they said "no worries, its a hardware problem. We'll replace the keyboard but because your model is from 2009, we have to replace the entire top. $300."  I said OK. Got a call yesterday, and it will be $1200 dollars. "We must repair your cracked screen as a matter of liability. Now it's $1200."  YIKES. 
FYI:  I then called an approved Apple Repair store. "We'll fix whatever you want fixed. No, we won't replace the screen if you don't want us to." $200 to replace the keyboard. 
Although Apple Store didn't say anything about an alternative, there ARE alternatives. 

Sorry to hear this experience. I recommend you to complain to Apple about this Apple Retail Store > http://www.apple.com/retail/feedback Apple takes note of your feedback about Apple Retail Stores to get the best experience, and of course, take it to the reseller to get it repaired

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