Mac Book Pro 17" lid will not latch closed

I just got a new 17" MacBook Pro and am having trouble closing the lid completely.
When the lid gets close to the bottom half of the computer, the hooks come out of the lid and go into the receptacles, but they don't lock. The lid pops up and hovers a quarter-inch above the keyboard side.
Maybe the hinge is too stiff? Can I fix this myself, or does it need servicing?
Thanks,
Derth Adams
MacBook Pro 17"   Mac OS X (10.4.7)  

return it immediately. unfortunately 17" has many issues with the casing and latch. I am not going to get another one. i returned 3 already.

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