Mac book pro doesn't wake up every other time with external monitor

It is related to 'Put display to sleep' as I managed to find out. When you have 'put display to sleep' turned on, every other time screen doest turn back on, nor external nor internal, sometimes internal lits up and there is just blue screen, not desktop. You can't do anything except turning notebook off. No mouse, no keyboard, nothing, there is no mouse pointer either. I didn't experiment without external monitor, though, maybe it hangs up too.
This thing did cost me $2800. Can it atleast work as it supposed too?
I set it to 'never sleep', 'never sleep display', but frankly, it *****. When I need to go out, I just turn monitor off.
Is apple doing anything to resolve that issue? Do they read these forums?

Tried resetting SMC?
    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".
Best.

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