Mac Book Pro freezing or crashing issue & warranty.

I realized a lot of people have been experiencing operating system freezing issue in Mac Book pro. Sometimes, it won't even boot and even if it boot, I can't watch movie online or even listen listen to music. It crash instantly.
I sent my Mac Book to the computer service for indentify the problem. They couldn't find the problem and told me that it might be a hard ware problem. They told me to sent it to apple store since I have warrenty.
I have a one year warrenty for the Macbook and it still vaild. However, there're only reseller stores in my town. Can you tell how can I sent my mac book ?
Thaky you very much for help.

An authorized Apple service provider will honor your warranty.
Call AppleCare to verify who in your area is authorized.

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Welcome to Apple Support Communities
You already have got OS X Mavericks installed (the Keynote, Pages and Numbers versions available in the Mac App Store are only compatible with OS X Mavericks).
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Edmund CWH wrote:
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Please verify you got this screen as well:
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I have been using my MBP for a little less than half a year now, working just fine.
Lately though, It freezes (mouse and keyboard) when running/starting with battery in (AC or not). restarting doesn't help and i have tried to hold the start button during start, some times that would work. But the last few times it didn't help either.
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"...I have not yet opend (ecept the battery out) the computer physicaly, so... "
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https://discussions.apple.com/community/notebooks/macbook_pro

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Today i wanted to upgrade to Mavericks... All went well, the mac installed... and now it is done.... The system launches until the login screen and then freezes... I've been reading about it on al possible forums... Don't know what to do and in two days i leave abroad again far away from civilization... this mac is my only connection to home and the normal world so yes..i'm a bit desperate
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<Email Edited by Host>

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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Mac Book Pro freezing or crashing issue & warranty.

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