Mac Book Pro neither charging battery nor starting (turning on) without battery
Hi
I am having Mac Book Pro 15' 2010 model. Recently I purchased a new battery as the old battery swelled and got exhausted. After using for about 25 days I faced a strange problem. As the laptop showed low battery; I connected the charger to my laptop. The caherger shows green light but the icon on the top said NOT CHARGING. I got scared and started to restart the laptop and connected it again to the charger. But still it said, NOT CHARGING. I took the laptop to the Apple Care (Authorized). They removed the battery and connected the charger to the laptop, it still did not TURN ON. They tried using different chargers but still the laptop is not turning on. They have concluded on the following.
1. The battery is OK
2. The charger I am using is OK.
Now even they are clueless as to why the laptop is not getting started/ Charging the battery.
Please help. I dont even have the back up for my data.
Regards
Nitin Sharma
MacBook Pro, Mac OS X (10.6.8)
Mac notebooks with built-in batteries:
All MacBook Air computers
All MacBook Pro computers with Retina display
MacBook (13-inch, Late 2009 and later)
MacBook Pro (Early 2009 and later)
http://support.apple.com/kb/ht1446#Servicing
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
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Hello Marcela100
Check out the article below for troubleshooting startup issues on your Mac.
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://support.apple.com/kb/ts1417
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Hello ,
I am not very good with tech things , I have a Mac Book Pro and have had it for almost two years with no problems. Now for the past week or so it has started running extremely slow and freezing up all the time. I am not really sure what is going on but is there any advice on something to do or any idea what could be wrong.My MacBook Pro is running very slow.
EtreCheck version: 2.2 (132)
Report generated 5/6/15, 9:40 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,3
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1333 MHz ok
BANK 1/DIMM0
4 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 63 - SN = W05024HXDBWZA
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 256 MB
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 3:9:20
Disk Information: ℹ️
Hitachi HTS545032B9SA02 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macbook Pro (disk0s2) / : 319.08 GB (53.55 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/TechTool Pro 8.app
[not loaded] com.micromat.driver.spdKernel (1 - SDK 10.10) [Click for support]
[not loaded] com.micromat.driver.spdKernel-10-8 (1 - SDK 10.10) [Click for support]
/Library/Checkmate/CheckmateWorkerDaemon.app
[not loaded] com.micromat.driver.SPDKernel (1 - SDK 10.8) [Click for support]
Startup Items: ℹ️
HWNetMgr: Path: /Library/StartupItems/HWNetMgr
HWPortDetect: Path: /Library/StartupItems/HWPortDetect
StartOuc: Path: /Library/StartupItems/StartOuc
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
[failed] com.epson.esua.launcher.plist [Click for support] [Click for details]
[running] com.micromat.CheckmateAgent.plist [Click for support]
[running] com.micromat.TechToolProAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.micromat.CheckmateIdleDaemon.plist [Click for support]
[loaded] com.micromat.CheckmateWorkerDaemon.plist [Click for support]
[running] com.micromat.TechToolProDaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
[loaded] com.bittorrent.BitTorrent.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
MagicMenu Application (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)
Google Drive Application (/Applications/Google Drive.app)
AdobeResourceSynchronizer Application (/Applications/Adobe/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Dropbox Application (/Applications/Dropbox.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
Garmin Express Service Application (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 40 Check version
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
GarminGpsControl: Version: 4.2.0.0 - SDK 10.8 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
RealPlayer Plugin: Version: Unknown [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: ℹ️
AdBlock
searchtab
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
TechTool Protection [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macbook Pro: Disk size: 319.08 GB Disk used: 265.52 GB
Destinations:
Rat Drive [Local]
Total size: 249.72 GB
Total number of backups: 4
Oldest backup: 2014-11-12 00:25:11 +0000
Last backup: 2015-01-08 09:48:54 +0000
Size of backup disk: Too small
Backup size 249.72 GB < (Disk used 265.52 GB X 3)
Top Processes by CPU: ℹ️
11% mds_stores
6% Google Chrome Helper(13)
4% Google Chrome
2% RealPlayer Downloader Agent
1% WindowServer
Top Processes by Memory: ℹ️
1.52 GB Google Chrome Helper(13)
723 MB kernel_task
442 MB softwareupdated
188 MB Google Chrome
139 MB mtmd
Virtual Memory Information: ℹ️
1.24 GB Free RAM
6.76 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 6, 2015, 08:33:36 PM /Library/Logs/DiagnosticReports/mtmd_2015-05-06-203336_[redacted].cpu_resource. diag [Click for details]
May 6, 2015, 06:25:14 PM Self test - passed
May 6, 2015, 06:23:47 PM /Library/Logs/DiagnosticReports/EvernoteHelper_2015-05-06-182347_[redacted].cra sh
May 5, 2015, 02:54:50 PM /Library/Logs/DiagnosticReports/firefox_2015-05-05-145450_[redacted].cpu_resour ce.diag [Click for details]
May 5, 2015, 11:51:54 AM /Library/Logs/DiagnosticReports/discoveryd_2015-05-05-115154_[redacted].crash
May 4, 2015, 04:42:23 PM /Library/Logs/DiagnosticReports/discoveryd_2015-05-04-164223_[redacted].crash -
my mac book pro wil not turn on even after being plugged in all day, the light on the charger is on a very faint green but will not power up, if anyone else has had this issue please let me no what it was, it could be the battery although my partner seems to think its the little black box the wires go in and out of
Cheers
LeeFirst try resetting the SMC.
http://support.apple.com/kb/HT3964?viewlocale=en_US&locale=en_US
If that doesn't do it, the best thing would be to take it to the Genius Bar for a free eval. If you can't, best guesses are:
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2. The charger
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https://discussions.apple.com/docs/DOC-3353
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