Mac Book Pro..Really dissapointed..
it's been more than a week and I already had several problems with recently purchased Mac Book Pro.The laptop once wouldn't restart, even shut down, just the trick with the start button helped somehow. Then seemed like everything was
okay, when th cursor started to dissapear from my sight and no my finger virages on the trackpad worked. the combination Command >option>esc still works
but 3 times of that experience already... and this happens when the CPU's almost free, when I'm runnimg Itunes or simply browsing photos. the paper guide
claims that one should try to fnd the solution using mac Help, but well it doesn't work either...anyone has the same problems?
Hey there -
I haven't bought the new MacBook pro yet.. but i think you should either call AppleCare or take it to an Apple Store and let a genius see it! u shouldn't have this problem. Take it in ASAP! =). Everyone should have a good Mac Experience!
Similar Messages
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My mac book just recently became really slow. I have been on sites that have a good amount of popups, so could that be the problem? also, how can i speed it back up? It takes forever to open any app, close any app, write something, for it to do literally anything. any one know what is wrong with it?
thanks in advance!!!First, back up all data immediately, as your boot drive might be failing.
There are a few other possible causes of generalized slow performance that you can rule out easily.
Reset the System Management Controller.
If you have many image or video files on the Desktop with preview icons, move them to another folder.
If applicable, uncheck all boxes in the iCloud preference pane.
Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
Check your keychains in Keychain Access for excessively duplicated items.
Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
Otherwise, take the steps below when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
If you have more than one user account, you must be logged in as an administrator to carry out this step.
Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Select the 50 or so most recent entries in the log. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long. -
I've had this Mac for less than 6 months and worked fantastic until now. I'm not 100% familiar with Mac so any help would be helpful. Thanks!
Please describe the problem in as much relevant detail as possible. The better your description, the better the chance of a solution.
For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What other changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup. -
which uses imovie 11'.. previous lap top was mac book osx 10.5.8.. new one is mac book pro 10.6.6.. any help out there! i'm pretty useless at this stuff, might be really simple???
Thanks for nothing, as usual, Apple.
I had to redo the whole project from scratch on Windows Movie Maker.
Now I know which brand to trust on my next purchase. -
My Mac Book Pro was really slow at everything and would kick me out of my photos every time i got on them. now it won't even allow me to log on. i put my password in and the screen will flash white and go back to the login page. HELP please...
There is nothing wrong with your Dell, it will work fine with any MacbookPro. I have been using Dell displays for over 12 years with many different Mac models. I have two 21" Ultra Sharp displays working side by side to design a Keynote presentation right now.
The issue your having is with the way Keynote takes control of the video output to both displays, it sends the presentation signal to one and the presenter display to the other, this is set up in;
Keynote preferences > Presenter display.
If you want to show a wesite or another app on either display, use application switcher:
press the the command key on the keyboard, then the tab key; a row of applications will show what applications are running, choose which one you want to show. Use command > tab to return to Keynote. -
I have just tried to connect my Mac book pro to an LG Plasma TV via an iWires Mini DisplayPort to HDMI cable. All I get on my TV is the Mac wallpaper and nothing else. I am missing something really silly, could anyone help please.
Hi there. I also bought an iWires mini Display port to HDMI cable and have an LG LED/LCD TV. I plugged it in to my MB Pro and followed the very small writing that came in the package and got both audio and video going. You need to change the audio settings from within System Preferences on your Mac to select your TV as the audio output.
My concern is the data latency - do you experience a delay between moving your mouse on the MBPro and the TV displaying the movement? It is only a fraction of a second, but certainly enough to be annoying, especially in a cable as expensive as the iWire. -
I've ordered a new mac book pro 15" and i need to clean hard drive off my old PC...not really to move them to the mac, but just to save in case needed; mostly pics and office docs....any suggestions?
Buy an external USB hard drive and copy your data to it. Either that or burn them all to single or double layer DVDs (depending on amount of data you have). Or if it's really a small amount, consider putting it all on a USB memory stick.
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MY new Mac book pro will not save any of teh bookmarks I make in safari. If I make a bookmark, it will not appear until I close safari and reopen it. Then, if I shut my computer down and reopen safari, all of the bookmarks are gone. This has happend multiple times and I don't know what is going on. I would really like to use my bookmarks.
Delete the
com.apple.safari.plist
reboot and start Safari, reset your preferences, instructions are here
Deleting the System Preference or other .plist file -
MAC Book Pro Running really really slowly....help.....
Hi,
I am a complete Mac novice and bought a MAC book pro (which I love) just under a year ago. It has been running without problem until the last few days, where it is really slow. Skype doesn't work at all, I tried to do a back up and it took hours to do just 1 gig, and opening applications can take up to a minute. I have done various searches to see what the problem might be and to be honest its all a bit confusing. I have found an apple repair place but though the MBP is still covered by the limited warranty - that is only for hardware and no software. Is there anything I can do before paying out to have it looked at professionally?
BTW - I have looked at my Activity Monitor, and my CPU shows the following:
- % User: approx 5%
- % System : approx 85%
- % Idle: approx 10%
is this normal when I only have mozilla and mail open ? I looked at the processes and the kernel_task is using about 180% of the CPU. Does this mean anything ? The next process only seems to use about 3%
Can anyone help or make any suggestions ? Please keep it simple for me !
Thanks
VictoriaYou have some major system corruption based on your information. Usually it's corrupted caches that lead to such a problem. I'd start by downloading a utility such as Snow Leopard Cache Cleaner and use it to clear all system, user, and font caches. Also see:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
ynchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate. -
My mac book pro is running really slow what should I do?
My mac book pro is running really slow what should I do?
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The X Lab: The X-FAQs;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Helpful Links Regarding Malware Protection
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection I recommend using VirusBarrier Express 1.1.6 or Dr.Web Light both from the App Store. They're both free, and since they're from the App Store, they won't destabilize the system. (Thank you to Thomas Reed for these recommendations.)
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
My brand new mac book pro runs really slow., My brand new mac book pro runs really slow.
I just bought a mac book pro a couple days ago. It was fine the first couple days, but now it runs really slow.
what antivirus are you using?
that might be the one causing your issues - uninstall it and see what happens.
do not install any antivirus software in your Macbook Pro -
I have a mac book pro with Windows for Mac, I have really been struggling to figure out a keyboard shortcut to switch between 2 excel files can someone suggest a solution please ?
someonehelpmaddy wrote:
My Mac knows that it is connected to the montior...
Open your Displays system preferences. Is there an Arrangement tab and does it show two screens? If no Arrangement tab then your mac does not know it has two screens. Maybe smc and pram reset will shake it free and maybe not. Maybe there's something wrong with the connection. Thunderbolt plugs are similar to mini-displayport plugs so make sure the plug is pushed firmly in so that essentially all the metal part disappears inside the socket. The plugs can be a little tricky in that you need to make sure the plug is fully seated in their socket.
If you do see two screens in the Arrangement tab then click Detect Displays and Gather Windows to get the Displays preferences of the other monitor on to your main monitor. Check the resolution and if there is a refresh rate check that as well. -
I can't download Ikea 3D kitchen planner. It's really frustrating - a message is appearing on my mac book pro that I ned to get info and check that various files are unlocked. I've checked that all other requirements are fulfilled, still won't download. Any help very gratefully received. Thank you.
Hi, I'm not really very good with computers and am having the same problems when trying to install the Ikea 3D kitchen planner, please could you take me through the steps?
1. Download (save) the disk image file 2020PluginInstaller.dmg
I double click on the link which says "Install 3D Planner"
I agree to the t&cs
A file downloads to my download folder called 2020PluginInstaller_IKEA.dmg
2. Mount the disk image (open/run the downloaded file) if not mounted automatically
I double click on the downloaded file
3. Find the 2020PluginInstaller window (might be behind the window on top)
A small window opens up with a lego brick called 2020PluginInstaller_IKEA.dmg and a folder called Internet plug ins. I highlight the lego brick and do File, Get info and unlock it
4. Drag the lego piece to the folder (if you do not have admin privileges you will be prompted to authenticate)
I do this and put in a password to authenticate
5. Restart the browser (it is not enough to close the browser window, you need to restart the browser
application)
I've tried restarting Safari, I've tried re-starting the computer
6. Access the same link and you will now see the Start button and be able to start planning your room!"
When I go back to the IKEA kitchen planner I don't see a start button, I just see the exact same screen as before prompting me to install the 3D planner
Please can you help? -
My Mac book pro keeps saying "connection time out occurred" I have a 2011 pro with all the latest updates. It keeps doing it and it really annoys me! Please help!
Take each of the following steps that you haven't already tried, until the problem is resolved.
Step 1
Restart the router. Many problems are solved that way.
Step 2
Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
Step 3
From the menu bar, select
▹ System Preferences... ▹ Network
Click the Assist me button and select Assistant. Follow the prompts.
Step 4
Back up all data.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
Step 5
You may need to change other settings on the router. See the guidelines linked below:
Recommended settings for Wi-Fi routers and access points
Potential sources of interference
Step 6
Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain. -
Really slow rendering on Mac Book Pro Retina
Hi
I am using adobe premiere on a mac book pro retina and the renders are reallyyy reallyyy slow. Usually takes 30 mins for a 2 mins timeline to render.
Iv also tried rendering the same timeline on a windows machine and it takes 5 mins ( 1/6th ) for the same render.
Please provide me a solution ASAP since its eating my production time.
Thanks
ShivangHello, since you jumped on to the previous thread I can copy you in on my query ..
This question seems to have been posted before..
I came from Windows land and have used Premiere since '97..
"Let's try a super spec Macbook and have a mobile editing suite.. Great!"
I generally work with DSLR footage, H264 codec and .wav files.
Imports and scrubbing is great, applying effects starts it slowing down and I'll adjust playback to 1/2 or 1/4 resolution.
And that's just on one layer of video..
Now, when it comes to exporting in general, a 50 second clip takes over 30 minutes to render.
Very frustrating..
I mainly export using the existing presets for YoutubeHD and VimeoHD.
Can't get my head around why it takes so long and I am hoping that perhaps a re-install or a fundamental preference setting will solve it.
In my preferences, I've allocated 11GB of memory to Adobe Production Suite applications and I rarely run 2 at a time.
Scratch disks are set to project folders, on a 4GB RAID1 drive connected via Thunderbolt protocol
Tech specs :
Processor - 2.6 GHz Intel Core i7
Memory - 16GB 1600Mhz DDR3
Graphics - NVIDIA GeForce GT 650M 1024 MB
Storage - SSD 500GB
OS - OS X, v10.8.3
I look forward to hearing back from you and thank you in advance
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