Mac Book Pro starts up to white screen then makes a sound and dies, turning off

Hello, my macbook pro is new, bought in August 2011. Just recently my battery died prematurely after only 118 cycles. However, the hard drive also had to be replaced as it wasn't for some reason working with the battery. Now, my computer even though the battery works and I've passed all my documents to the new hard drive is having problems when it starts up. It makes the typical apple sound when it turns on and it goes to the white apple screen and unexpectedly dies off (turns off). It makes a sound as if everything is starting off then a dying sound when it turns off. Sometimes I try it again and it turns off or it can also turn on randomly and fully boot. Holding the shift, control and alt key while it is connected to the battery until the charge changed color works but it is not a permanent solution as this problem has continued for a week. It occured a couple of days after replacing the hard drive and battery at the genius bar. Any help?

It is better to take it back to the genius bar.
Your MBP is under warranty and let them fix it for you.
Nobody here can help you with hardware problems.
Best.

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