Mac book pro stopped printing in colour and is now printing a grainy image instead. How to remedy this situation
My Mac Book Pro (Retina) was printing in colour on a shared printer at the office. It is now printing in Black and White with a very grainy blurred image. Will the ColorSync Utility be of any help? The colour option isn't in the print prompt when printing from iphotos. Any advice would be appreciated. thank you
Hello Courious7,
It sounds like you are unable to print in color but it used to work without issue. Assuming no changes have been made to the printer by the IT department, these troubleshooting steps should lead you to a resolution:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Regards,
Sterling
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