Mac book pro stuck on grey screen will not boot
UUgh someone please help me. My lap top is a mac book pro 2006, and it is stating cannot get audit port I dunno how to fix. I'm on my iphone a we speak it has been down for weeks can someone help me please? I would be forever greatfull
Hi there JesSay241,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
-Griff W.
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Tried to update Mac book pro to maverick now system will not boot
I downloaded the maverick update but something happened during the update and now my Mac book pro will not boot into the os. What should I do?
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
HP pavilion dv9385ea stuck on grey screen will not boot up. want to erase hard drive to sell
I bought my hp dv9000 about 5 years ago now, and it worked well for about 1 and a half years.
Unfortunately though it has been plagued with the grey screen of death - it gets stuck on a grey screen as soon as it its turned on, and doesn't boot up.
My wife has a similar hp which is still working well, and so this is the one we've been using to date.
I'd now like to sell my computer, but would like to wipe the hard drive before doing so - so that the buyer will not be able to access my personal info.
As it's stuck on a grey screen, there is no option to do anything with the computer.
I have tried taking the hard drive out of my computer and putting it into my wife's laptop. This doesn't seem to work either - a blue screen flashes up, which is too quick for me to read, and then it asks if I would like to 1) load windows normally or 2) repair any problems first (which is recommended). If I select option 1, then the same blue screen flashes up, and then it cycles round again to the boot up screen. If I select option 2, then startup repair starts, but it is unable to repair the problem.
I have taken my laptop to a computer specialist, who thinks its a problem with the motherboard, and unsalvageable.
I have put it on eBay before, and there has been alot of interest in it - presumably for parts as it's been hardly used. I am reluctant to sell it though, without wiping my personal info off the hard drive.
Any suggestions??Make this bootable Dban cd, boot from it to wipe the hard drive.
It is an ISO file and must be burned to a CD as an image, not data. Let me know if you have problems making the disc.
http://downloads.sourceforge.net/project/dban/dban/dban-2.2.6/dban-2.2.6_i586.iso?r=http%3A%2F%2Fwww... -
Mac book air stuck on grey screen with apple logo and spinning wheel
I had a lot of tabs open and several applications as well. things really slowed up when I added El media player to the mix. finally computer froze completely and now can't get it to restart (stuck on grey screen) tried SMR plus PRAM procedures without success.
Hmm... try doing this:
1) Force your Mac to shut down by pressing and holding the power button for about 5 sec.
2) Start in Safe Mode. Press the power button to turn it on, and before you hear the Startup "Dummmmm" chime, hold down the Shift key. For a few sec, you won't see the Apple logo. Keep pressing the Shift key until you see it. If you press it after the Apple logo appears, start from Step 1 again.
3) This time, your Mac should take longer to boot. (Like a minute or 2 longer as it is going thru the necessary files to boot from, and not just everything like in Normal Startup mode; which caused it to hang)
4) Does your Mac boot sucessfully to the Login Screen or Desktop? The login Screen should show SAFE MODE in red at the top. The Desktop should have Sound disabled and seems a lot slower. If you see either of these, backup ALL your files (if you have not already done so) on to an External HDD. Create a new User Account in System Preferences>Accounts with about the same info as your current account (The name will have to be different though, if your previous account was John, this time, add your last name as in John Appleseed.) Make sure it is an Admin account. Then, login into the new account and delete your previous account. Copy all your files over to your new account and restart your Mac correctly by going to Apple Menu>Restart.
5) This time, don't press anything and let it boot normally. Does your Mac boot correctly? I hope that helps you a little. Get back to me if it does not work! -
Mac Book Pro (OS 10.4.11) WILL NOT SHUT DOWN UNLESS FORCED! STILL PERSISTS!
My Mac Book Pro 15", 2.33 GHz, 3 GB memory - runninfg Mac OS X 10.4.11 WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!
When I use the SHUT DOWN command in the Apple Menu - programs close, the screen goes to a blue screen with a revolving time indicator and then remains that way until I FORCE SHUT DOWN by pressing the power button - then after a it makes the sound the screen goes black.
I searched the forums and tried the suggested fixes: trashing these 2 .plist preferences and reboot.
Reset your Energy Saver preferences.
HD > Library > Preferences > SystemConfiguration > com.apple.PowerManagement.plist
User > Library > Preferences > com.apple.systemuiserver.plist
this worked for a couple of cycles then the problem retuned/
Hey, Mac geniuses and wizards - what is going wrong with my macbooHave you ever waited and let it do it's thing? I was ready to force mine to quit the other day after waiting 2-3 minutes, and all of sudden, it shut down. I restarted it and then shut it down again. This time it was normal.
Try this yet before doing an Archive and Install.
1. Boot from your system CD, run Disk First Aid from your Disk Utility and repair your permissions.
2. Use a utility like Onyx to clean your system cache out, including your kernel cache. The computer will restart slow right after that, but I keep rebooting the computer about 3 times in a row, and I'm back up to speed.
-Bmer
Mac Owners Support Group - Join us @ MacOSG.com
Mac611 Mobile Mac Support - about.Mac611.com
iTunes:MacOSG Podcast | YouTube.MacOSG.com
An Apple User Group
Have an iPhone or iPod touch? Enter Mac611.com in Safari on it for 'mobile Mac support.' -
Mac Book Pro (OS 10.4.11) WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!
My Mac Book Pro 15", 2.33 GHz, 3 GB memory - runninfg Mac OS X 10.4.11 WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!
When I use the SHUT DOWN command in the Apple Menu - programs close, the screen goes to a blue screen with a revolving time indicator and then remains that way until I FORCE SHUT DOWN by pressing the power button - then after a it makes the sound the screen goes black. I have restarted the machine several times and run disk doctor from the start up disk - no problems are recognized. The problem started last night. I upgraded to Mac OS 10.4.11 today - hoping that the update would resolve the issue - NO LUCK! I keep trying to get a successful SHUT DOWN from the apple command - However I have not been able to get it to SHUT DOWN without forcing the power button. HELP!"... and run disk doctor from the start up disk"
Please explain that one. Disk Doctor was part of Norton Utilities. NU is not supported by OSX and the faster you get rid of it the better. Boot from your Installer disk and run Repair Disk from Disk Utilities. An optional way of shutting down is holding down control-option-command keys and pressing the eject button. When you are having problems address the problem. Upgrading to a new OS version will not solve the problem.
Wht you should try is running the 10.4.11 intel combo updater here:
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions before and after. -
Mac Book Pro has blinking folder and will not start.
MY Mac Book Pro mid 2010 has the blinking folder and is froze, I have entered into the Internet recovery mode and tried to reinstall OSX system. And in the Disk Utility there is no hard drive to select. What is the next step?
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
My mac book pro only shows white screen.
My mac book pro only shows white screen and then I rebooted with shift+command+P+R and now I have option to restore my computer but I am afraid to lose anything on my hard drive. What do i do?
Howdy Lowana42,
Welcome to Apple Support Communities.
It sounds like your MacBook Pro has a startup issue that is causing it to only display an Apple logo. Try the suggestions in the article below, they will resolve most issues like this one.
How to Troubleshoot iSight
I hope this helps,
-Jason -
When turning on my mac book pro it displays a screen with apple logo and begins loading a loading bar, after this continues to show loading circle however has been like this all day still no different. Tried turning it on and off however still same!
... then run Disk Utility, Repair Disk.
Also:
Resolve startup issues and perform disk maintenance with Disk ...
Mac troubleshooting FAQ: start-up woes
How To Fix Common Mac Startup Problems
Mac Stalls on Gray Screen at Startup - Troubleshooting Mac Startup ... -
On start up my Mac Book Pro shows a white screen with a spinning wheel. I have tried starting up with the Snow Leopard disk - all I get is a blue screen. I guess that this is a major repair job??????
If you have the exact same problem - take the computer to an Apple store or an AASP. Whichever is more convenient for you. If you have AppleCare call them!
-
i installed the window 7 ultimate OS in to my mac book pro. after that the partition is not supported and then the folder with question mark flashing on my screen. plaese helf me what to do next to resume mac mac os x?
Assuming that you tried to install Win 7 in bootcamp.
Power on the machine and press and hold the "option" key when you hear the bong sound.
Select the Macintosh HD icon and press "return" or just click on the icon.
Once booted into OS X go to System Preferences and select the Startup Disk icon and configure startup to use the Macintosh HD. -
I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out. I looked at system settings on trackpad and it is set, but does not work How do I get it started?
This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
Here's the link for the safeboot
http://support.apple.com/kb/HT1564?viewlocale=nl_nl -
I have a Mac book pro that is giving me the note that it is full.... Trying to back it up...... It's freezing
How full is it? Go to
> About This Mac > More Info… > Storage
Report the free space and the total size of the storage: xxx GB out of xxx GB.
Recovering Disk Space
If you have less than 10 GB you definitely need to delete or offload some files or purchase a lager disk or SSD (see below). You may want to maintain at least 20 GB of free space so when your disk starts filling again it will have some room before it hits that 10 GB mark again. More headroom is better. If you let the space fall much below 9 GB you might not be able to boot your machine.
Initial easy steps to gain disk space:
- Delete all files in the Downloads folder.
Empty the Trash.
- Start iPhoto.
Empty its trash.
Restart.
- Restart in Safe Mode:
Restart the computer.
As soon as you hear the chime press and hold the right shift key.
Be patient. Hold it down until you see the Apple icon.
Empty the trash.
Restart in normal mode.
- Delete "Recovered Messages", if any.
Hold the option key down and click "Go" menu in the Finder menu bar.
Select "Library" from the drop down menu.
Library > Mail > V2 > Mailboxes
Delete "Recovered Messages", if any.
- Empty the Trash.
- Restart.
- Re-index your system disk (Macintosh HD):
http://support.apple.com/kb/ht2409
Additional reference on freeing disk space:
http://pondini.org/OSX/DiskSpace.html
How much disk space is available now?
Normally you should backup before proceeding to delete other files but at this point it may not be possible. Having taken the steps above will the backup compete now? If not, stop, post back, for emergency data protection procedures and/or how to free more disk space. -
IPhone 3G stuck at the Apple logo screen; will not boot!, continued
This thread is a continuation of
[iPhone 3G stuck at the Apple logo screen; will not boot!|http://discussions.apple.com/thread.jspa?threadID=1600894],
which has been locked.
The thread was too long and some browsers were timing out.
The above link goes back to the original thread.
Thank you.
Apple Discussions HostsAdd me to the list of people furious with Apple about this problem...
...I have just got back from a 2 week holiday in Spain, and on day 3 of the holiday my iPhone rebooted itself and stuck at the Apple logo.
What's more annoying, I'd purchased a data abroad plan from o2 for £50 and hardly used it because I couldn't use my iPhone because it was stuck on the **** Apple logo. o2 will not refund the plan I purchased because I had started to use it (about 2.3MB to be precise).
Good job my girlfriend had her trusty Sony Ericsson phone because at least it WORKS as a phone, unlike this **** iPhone 3G which only has one use - as an expensive paperweight.
Come on Apple, at least admit there is a problem and show your loyal customers that you are actually aware there is a serious problem that is causing your iPhones to become utterly useless.
I'm seriously thinking of gettting rid of this iPhone and getting a cheap no frills phone - at least I can use it to make calls. -
Mac Pro Stuck at Grey Screen, then will only boot into OS X Utilities.
My Mac Pro is stuck at Gray Screen. When I reset PRAM, it loads the OSX Utilities screen, prompting me Restore from Time Machine, Reinstall OS X, Get Help, or Disk Utility. I ran Disk Repair and Repair Premissions, same thing.... stuck at grey screen.
What will happen to the data on my HD if I choose to Reinstall the OS X? IS that the best choice? Thanks.Off hand I think your drive may be bad. But to find out you need to erase the drive, so you will need to have a recent, bootable backup.
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
If this does not work, then you need to replace your hard drive.
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