Mac Book - repair 3 to 4 times a year.

Question

Our company used your Mac Book for design purposes, but we are facing the problem with your Mac Book.(serial no.:C0********F8V) 1)need repair and change software/hardware 3 times for a year with the same issue. But the repair process take time for 2 to 3 weeks everytime, this will affected our work and make huge losses for our company for the business. 2) The Apple Malaysia Support team can not give us the answer why need repair for the same issue so often for this Mac Book? We can not get the right answer. 3) repair or change software/hardware cost more than RM2000/repair, if after warranty period, we are repair 3-4 times per year, really cost us a lot. We have very faith in your products, we hope you can solve our issue. Thank you and best regards Sinarmas Santan Sdn. Bhd. Lim Kian Keng
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Answer 1

You may have to try & contact Apple main support, outside your region, to see if someone there can assist you in resolving issues of support and service with your product. There is a worldwide page of contact information and there also is a page of more corporate contacts; so I do not know if there is a procedure for someone outside the US/Canada to contact their main offices for help. Each region country has its own phones.
Perhaps you could try your luck with using the click-on box in the web page to start a new dialog with someone in Apple Support about this problem of re-occurring unreliable repairs and loss-of-use? Maybe if someone far enough up the chain was contacted, you may be able to get some action. Of course at this level on a discussion forum, we're not able to do anything but suggest, within limited bounds.
When you had the computer repaired, did you get a repair ticket number or incident code, or any paper trail that could be followed back to say this issue & repair action has been repeatedly unsatisfactorily attempted? In some regions, repeated failure to repair a product can get a different level of intervention at the Apple end of the business, but in your country, I have no idea on how to get there.
Here are a few usual links:
Apple - How To Contact US (us page)
http://www.apple.com/contact/
Contact Apple for support & service:
http://support.apple.com/kb/HE57
http://www.apple.com/support/contact/
(note in this page, additional links to see all world-
wide phone numbers, find service providers, etc)
Not sure if any of that will help, but you could try to get some kind of accomodation by escalating the repair problems and repeated troubles, to a supervisor or other oversight.
Given you use the product for business and it has not been right, that may (or may not) mean something to an advanced level personnel. In the US, there are emails of some higher-up persons, but they may not intervene in an outside region. Sales support, service support, product experts, and the like may be sparse in some regions outside of North America.
Sorry to not have an answer.
Good luck & happy computing!