Mac book suddenly running very slow.

My mac book the other day started running extremely slow to the point of lagging in word and finder. I've alleviated this slightly by updating the operating system (which took 12 hours to install), restarting in Safe Mode and resetting the PRAM.  However it is still to slow to really operate properly (but at least I can get onto the internet and run diagnostics whithout it freezing and dying). Two little oddities I've found whilst trying to fix this, I deleted avast but it still seems to have little bits of software that are showing up on EtreCheck, also although I apparently have around 400GB free, Utility disk is saying I only have 18MB, which does not seem to be related to MobileBackup, or any back up storage, so not sure what's going on there. I also tried to do a backup to an external hardrive but after 12 hours and only 2GB uploaded I gave up with my Mac in it's current predicament.
EtreCheck version: 2.0.11 (98)
Report generated 5 November 2014 1:59:20 am AEDT
Hardware Information: ℹ️
  MacBook Pro (13-inch, Mid 2012) (Verified)
  MacBook Pro - model: MacBookPro9,2
  1 2.9 GHz Intel Core i7 CPU: 2-core
  8 GB RAM Upgradeable
  BANK 0/DIMM0
  4 GB DDR3 1600 MHz ok
  BANK 1/DIMM0
  4 GB DDR3 1600 MHz ok
  Bluetooth: Good - Handoff/Airdrop2 supported
  Wireless:  en1: 802.11 a/b/g/n
Video Information: ℹ️
  Intel HD Graphics 4000 -
  Color LCD 1280 x 800
System Software: ℹ️
  OS X 10.10 (14A389) - Uptime: 5:33:8
Disk Information: ℹ️
  APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
  S.M.A.R.T. Status: Verified
  EFI (disk0s1) <not mounted> : 210 MB
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
  Macintosh HD (disk1) /  [Startup]: 748.93 GB (423.38 GB free)
  Core Storage: disk0s2 749.30 GB Online
  MATSHITADVD-R   UJ-8A8
USB Information: ℹ️
  Apple Inc. FaceTime HD Camera (Built-in)
  SAMSUNG SAMSUNG_Android
  Apple Inc. BRCM20702 Hub
  Apple Inc. Bluetooth USB Host Controller
  Apple Computer, Inc. IR Receiver
  Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
  Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
  Mac App Store and identified developers
Launch Agents: ℹ️
  [not loaded] com.adobe.AAM.Updater-1.0.plist Support
  [loaded] com.adobe.CS5ServiceManager.plist Support
  [invalid?] com.avast.helper.plist Support
  [invalid?] com.avast.install.plist Support
  [loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
  [loaded] com.adobe.fpsaud.plist Support
  [invalid?] com.adobe.SwitchBoard.plist Support
  [invalid?] com.avast.account.plist Support
  [invalid?] com.avast.crashreport.plist Support
  [invalid?] com.avast.daemon.plist Support
  [invalid?] com.avast.fileshield.plist Support
  [invalid?] com.avast.kexts.plist Support
  [invalid?] com.avast.proxy.plist Support
  [invalid?] com.avast.regapp.plist Support
  [loaded] com.microsoft.office.licensing.helper.plist Support
  [loaded] com.oracle.java.Helper-Tool.plist Support
User Launch Agents: ℹ️
  [loaded] com.adobe.AAM.Updater-1.0.plist Support
  [loaded] com.avast.install.plist Support
  [loaded] com.google.keystone.agent.plist Support
  [loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
  None
Internet Plug-ins: ℹ️
  SharePointBrowserPlugin: Version: 14.0.0 Support
  FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
  Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
  QuickTime Plugin: Version: 7.7.3
  JavaAppletPlugin: Version: Java 7 Update 21 Check version
  Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
  wrc
3rd Party Preference Panes: ℹ️
  Flash Player  Support
  Growl  Support
  Java  Support
Time Machine: ℹ️
  Skip System Files: NO
  Mobile backups: OFF
  Auto backup: NO - Auto backup turned off
  Volumes being backed up:
  Macintosh HD: Disk size: 748.93 GB Disk used: 325.55 GB
  Destinations:
  TOSHIBA EXT [Local]
  Total size: 499.76 GB
  Total number of backups: 0
  Oldest backup: -
  Last backup: -
  Size of backup disk: Too small
  Backup size 499.76 GB < (Disk used 325.55 GB X 3)
Top Processes by CPU: ℹ️
      4% Google Chrome Helper EH
      4% WindowServer
      2% ScreenSaverEngine
      2% Google Chrome
      1% AddressBookSourceSync
Top Processes by Memory: ℹ️
  198 MB Google Chrome
  172 MB mds_stores
  146 MB softwareupdated
  129 MB iPhoto
  112 MB WindowServer
Virtual Memory Information: ℹ️
  836 MB Free RAM
  3.91 GB Active RAM
  2.84 GB Inactive RAM
  1.00 GB Wired RAM
  4.35 GB Page-ins
  0 B Page-outs

Thanks I got rid of avast properly, computer is still running extremely show so I'm guessing I might need to take it in to apple? Here's an EtreCheck report post avast just in case that helps.
EtreCheck version: 2.0.11 (98)
Report generated 5 November 2014 2:45:16 pm AEDT
Hardware Information: ℹ️
  MacBook Pro (13-inch, Mid 2012) (Verified)
  MacBook Pro - model: MacBookPro9,2
  1 2.9 GHz Intel Core i7 CPU: 2-core
  8 GB RAM Upgradeable
  BANK 0/DIMM0
  4 GB DDR3 1600 MHz ok
  BANK 1/DIMM0
  4 GB DDR3 1600 MHz ok
  Bluetooth: Good - Handoff/Airdrop2 supported
  Wireless:  en1: 802.11 a/b/g/n
Video Information: ℹ️
  Intel HD Graphics 4000 -
  Color LCD 1280 x 800
System Software: ℹ️
  OS X 10.10 (14A389) - Uptime: 0:11:48
Disk Information: ℹ️
  APPLE HDD TOSHIBA MK7559GSXF disk0 : (750.16 GB)
  S.M.A.R.T. Status: Verified
  EFI (disk0s1) <not mounted> : 210 MB
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
  Macintosh HD (disk1) /  [Startup]: 748.93 GB (424.01 GB free)
  Core Storage: disk0s2 749.30 GB Online
  MATSHITADVD-R   UJ-8A8 
USB Information: ℹ️
  Apple Inc. FaceTime HD Camera (Built-in)
  SAMSUNG SAMSUNG_Android
  Apple Inc. Apple Internal Keyboard / Trackpad
  Apple Computer, Inc. IR Receiver
  Apple Inc. BRCM20702 Hub
  Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
  Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
  Mac App Store and identified developers
Launch Agents: ℹ️
  [not loaded] com.adobe.AAM.Updater-1.0.plist Support
  [loaded] com.adobe.CS5ServiceManager.plist Support
  [loaded] com.oracle.java.Java-Updater.plist Support
Launch Daemons: ℹ️
  [loaded] com.adobe.fpsaud.plist Support
  [invalid?] com.adobe.SwitchBoard.plist Support
  [loaded] com.microsoft.office.licensing.helper.plist Support
  [loaded] com.oracle.java.Helper-Tool.plist Support
User Launch Agents: ℹ️
  [loaded] com.adobe.AAM.Updater-1.0.plist Support
  [loaded] com.google.keystone.agent.plist Support
  [loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
  None
Internet Plug-ins: ℹ️
  SharePointBrowserPlugin: Version: 14.0.0 Support
  FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
  Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
  QuickTime Plugin: Version: 7.7.3
  JavaAppletPlugin: Version: Java 7 Update 21 Check version
  Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
  wrc
3rd Party Preference Panes: ℹ️
  Flash Player  Support
  Growl  Support
  Java  Support
Time Machine: ℹ️
  Skip System Files: NO
  Mobile backups: OFF
  Auto backup: NO - Auto backup turned off
  Volumes being backed up:
  Macintosh HD: Disk size: 748.93 GB Disk used: 324.91 GB
  Destinations:
  TOSHIBA EXT [Local]
  Total size: 499.76 GB
  Total number of backups: 0
  Oldest backup: -
  Last backup: -
  Size of backup disk: Too small
  Backup size 499.76 GB < (Disk used 324.91 GB X 3)
Top Processes by CPU: ℹ️
      4% WindowServer
      0% launchd
      0% AppleSpell
      0% pboard
Top Processes by Memory: ℹ️
  77 MB Finder
  69 MB mds_stores
  60 MB WindowServer
  43 MB Dock
  34 MB Image Capture Extension
Virtual Memory Information: ℹ️
  6.05 GB Free RAM
  1.34 GB Active RAM
  334 MB Inactive RAM
  863 MB Wired RAM
  918 MB Page-ins
  0 B Page-outs

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    clear; shopt -s extglob; Fb='%s\n\t(%s)\n'; Fm='\n%s:\n\n%s\n'; Fs='\n%s: %s\n'; Fu='User %s%%\t\tSystem %s%%'; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; R () { o=; [[ r -eq 0 ]]; }; Pm () { [[ "$o" ]] && o=`sed 's/^ */   /' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pc () { o=`egrep -v '^[[:blank:]]*($|#)' "$2"`; Pm "$1"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o="${o##+( )}"; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; id | grep -qw '80(admin)'; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; system_profiler SPSoftwareDataType | sed '8!d;s/^ *//'; o=`system_profiler SPDiagnosticsDataType | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; o=`pmset -g therm | sed 's/^.*CP/CP/'`; grep -q 'No th' <<< "$o" && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; grep -q '= [^GO]' <<< "$o" || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; o=`ls /L*/L*/Dia*/*.panic | wc -l`; Ps "Panics"; o=`ls /L*/L*/Dia*/*.c* | tail`; Pm "System crash logs"; o=`ls L*/L*/Dia* | tail`; Pm "User crash logs"; o=`syslog -F bsd -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|n Cause: -|NVDA\(|pagin|SATA W|timed? ?o' | tail -n25 | awk '/:/{$4=""; $5=""; print}'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; [[ o -lt 5120 ]] && Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 90 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Pm "Total CPU usage" && s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); o=${s[2]}%; Ps "CPU usage by process $s of user ${s[1]}"; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); s[2]=${s[2]%[+-]}; o=$((s[2]>=25000?s[2]:0)); Ps "Mach ports used by process $s of user ${s[1]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'`; Pm "Extrinsic system jobs"; o=`launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; for d in {/,}L*/{La,Priv,Sta}*; do o=`ls -A "$d" | egrep -v '^(\.DS_Store$|com\.apple\.)'`; Pm "$d"; done; o=`find -L /S*/L*/E* {/,}L*/{A*d,Compon,Ex,In,Keyb,Mail,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB\ :CFBundleIdentifier "$d/Info.plist") || ID="No bundle ID"; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|\.hpio|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print`; Pm "Unsigned shared libraries"; o=`launchctl getenv DYLD_INSERT_LIBRARIES`; Pm "Inserted libraries"; o=`find {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; Ps "DNS"; R && o=`sudo profiles -P | grep :`; Pm "Profiles"; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; Pc "hosts" <(egrep -v '(local|broadcast)host' /etc/hosts); Pc "User launchd" ~/.launchd; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`system_profiler SPFontsDataType | egrep "Valid: N|Duplicate: Y" | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist ! -exec sh -c 'plutil -s "$1" >&-' {} {} \; -print`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in {0..1}; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} files"; done; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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    If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important.
    If you're not logged in as an administrator, you won't be prompted for your password. The test will still run. It just won't do anything that requires administrator rights.
    The test may take up to a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. There is no indication of progress until it's done. Wait for the line "[Process completed]" to appear in the Terminal window. If you don't see that line within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report your results. No harm will be done.
    When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    When you post the results, you might see the message, "You have included content in your post that is not permitted." That's because the forum software falsely identifies something in the post as a violation of the terms of use. If that happens, please post the results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of Apple Support Communities ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • System Suddenly Running Very Slow

    Hi All,
    For some reason recently my iMac has started running extremely slow. Had an issue with Photoshop (my fault) and so reset Photoshop. I noticed after that working with a fairly large file in Photoshop in adding an effect when the effects window was open above the Photoshop file I was working on the text/graphics would disappear or appear to be wiped away if I moved the effects window over the open Photoshop file. Put it down to the fact that the file was large and my Mac was having difficulty with it. However since then I am now sure it's something worse. Playing a high def quicktime video with another open app causes the beach ball. Also opening Final Cut now takes ages and today a warning kept popping up saying out of memory when I was only playing an audio track in the time line with no video. Final cut windows also seem to have elements missing as what happened in Photoshop. I am running Onyx at the moment to see if it helps but I'm concerned. Permissions have been repaired a number times since then. I have also reset the Pram and SMC after this problem started. This was for another issue which is my iSight which stopped working a few months after getting my Mac. Was hoping things might change but oh well. Checked sys profiler and everything seems to be ok RAM/Hard drive etc. Even ran Tech tool to check the drive and all ok. Please help! Really worried as this is my work comp. Just a note, I'm running iStat and the CPU's don't seem to be overstrained in any way nor the temp overly high however the dual cores seem to run 1 at a time rather than sharing the load. Can't remember if that was the norm.

    You may have to increase the amount of chip RAM installed in the Mac.
    That is faster than VM swap temp files to/from the hard disk drive and
    would be used by higher functions, in addition to the virtual memory.
    Depending on the model of computer, the RAM may be upgraded to
    a higher total than 4GB. There also may be a need to check/test the
    computer to see what other underlying issues could cause the problem.
    A 'suddenly running very slow' outside of the demands of photoshop,
    could point to some other kind of problem; troubleshooting may help
    locate the source. Console logs from the time interval these issues
    appeared to gain predominance should be looked into.
    There also may be some larger temporary files not appearing to take
    up free-space; but they may be holding back memory, in caches. In
    some instances, a restart into SafeBoot, and repair disk permissions
    could help, then restart normally. Or just the suggested re-start...
    Good luck & happy computing!

  • On my macbook pro I have a message on my homepage telling me that certain items want to use my keychain. I've pressed cancel the message will not go. The mac is now running very slow and iphoto and safari are not working. Can anyone help?

    On my macbook pro I have a message on my homepage telling me that certain items want to use my keychain. I've pressed cancel the message will not go. The mac is now running very slow and iphoto and safari are not working. Can anyone help?

    What version of Mac OS X?
    What home page?
    What browser?

  • My mac pro is running very slow and I have a pin wheel turning

    My mac pro is running very slow and I have a pin wheel turning what can I do?

    https://support.apple.com/kb/DL1433
    https://www.apple.com/macosx/recovery/
    http://support.apple.com/kb/HT4718

  • My Mac recently began running very slow.

    My Mac recently began running very slow.  I recently loaded Yosemite; could that be the problem? 
    Sure would appreciate any suggestions on how to get my Mac back up to speed.
    Derf
    See attached:
    EtreCheck version: 2.0.11 (98)
    Report generated November 6, 2014 at 9:01:05 PM CST
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2010) (Verified)
      iMac - model: iMac11,2
      1 3.06 GHz Intel Core i3 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      empty empty empty empty
      BANK 1/DIMM0
      empty empty empty empty
      BANK 0/DIMM1
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM1
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI Radeon HD 4670 - VRAM: 256 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 2 days 7:12:36
    Disk Information: ℹ️
      SAMSUNG HD502HJ disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (361.95 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-STDVDRW  GA32N 
    USB Information: ℹ️
      Apple Inc. Built-in iSight
      Apple Computer, Inc. IR Receiver
      EPSON EPSON XP-410 Series
      Elgato Video Capture
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Internal Memory Card Reader
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/MacKeeper/AntiVirus.app
      [not loaded] net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) Support
      [loaded] net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) Support
      /System/Library/Extensions
      [not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support
      [not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support
      [not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support
      [not loaded] com.wdc.driver.1394HP (1.0.7) Support
      [not loaded] com.wdc.driver.USBHP (1.0.6) Support
      /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
      [not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support
      /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
      [not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support
      /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
      [not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support
    Launch Agents: ℹ️
      [invalid?] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
      [invalid?] com.epson.esua.launcher.plist Support
      [running] com.epson.eventmanager.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [running] com.zeobit.MacKeeper.AntiVirus.plist Support
      [running] com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist Support
    User Launch Agents: ℹ️
      [running] com.cnet.ttengine.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [invalid?] com.nds.pcshow.plist Support
      [invalid?] com.nds.pcshow.uninstall.plist Support
      [running] com.zeobit.MacKeeper.Helper.plist Support
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      iTunesHelper UNKNOWNHidden (missing value)
      WeatherBug Alert ApplicationHidden (/Users/[redacted]/Downloads/WeatherBug Alert.app)
      Mail Application (/Applications/Mail.app)
      Calendar Application (/Applications/Calendar.app)
      CDSBupd UNKNOWN (missing value)
      TuneupMyMac UNKNOWN (missing value)
      Dropbox Application (/Applications/Dropbox.app)
      Pandora Application (/Applications/Pandora.app)
    Internet Plug-ins: ℹ️
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
      Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
      Default Browser: Version: 600 - SDK 10.10
      LogitechHarmony: Version: 2.0 - SDK 10.7 Support
      QuickTime Plugin: Version: 7.7.3
      GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User Internet Plug-ins: ℹ️
      Google Earth Web Plug-in: Version: 6.2 Support
    Safari Extensions: ℹ️
      1Password
      Evernote Web Clipper
    3rd Party Preference Panes: ℹ️
      TechTracker  Support
      Flash Player  Support
      Java  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 137.30 GB
      Destinations:
      My Passport [Network]
      Total size: 999.48 GB
      Total number of backups: 107
      Oldest backup: 2013-05-17 04:54:39 +0000
      Last backup: 2014-11-07 02:20:20 +0000
      Size of backup disk: Adequate
      Backup size 999.48 GB > (Disk used 137.30 GB X 3)
    Top Processes by CPU: ℹ️
          17% WindowServer
          4% Pandora
          2% Safari
          2% coreaudiod
          0% hidd
    Top Processes by Memory: ℹ️
      146 MB Safari
      86 MB mds_stores
      82 MB Mail
      73 MB mds
      73 MB MacKeeper
    Virtual Memory Information: ℹ️
      313 MB Free RAM
      1.46 GB Active RAM
      530 MB Inactive RAM
      713 MB Wired RAM
      25.50 GB Page-ins
      770 MB Page-outs

    New EtreCheck follows.
    Thanks again for your help.
    Derf
    EtreCheck version: 2.0.11 (98)
    Report generated November 14, 2014 at 5:00:26 PM CST
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2010) (Verified)
      iMac - model: iMac11,2
      1 3.06 GHz Intel Core i3 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      empty empty empty empty
      BANK 1/DIMM0
      empty empty empty empty
      BANK 0/DIMM1
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM1
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      ATI Radeon HD 4670 - VRAM: 256 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.10 (14A389) - Uptime: 3 days 1:42:45
    Disk Information: ℹ️
      SAMSUNG HD502HJ disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (370.16 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HL-DT-STDVDRW  GA32N 
    USB Information: ℹ️
      Apple Computer, Inc. IR Receiver
      Apple Inc. Built-in iSight
      EPSON EPSON XP-410 Series
      Elgato Video Capture
      Apple Internal Memory Card Reader
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) Support
      [not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) Support
      [not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) Support
      [not loaded] com.wdc.driver.1394HP (1.0.7) Support
      [not loaded] com.wdc.driver.USBHP (1.0.6) Support
      /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
      [not loaded] com.belcarra.iokit.netpart.panther (1.6.1) Support
      /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
      [not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) Support
      /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
      [not loaded] com.RemoteControl.USBLAN.panther (1.6.1) Support
    Launch Agents: ℹ️
      [invalid?] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support
      [invalid?] com.epson.esua.launcher.plist Support
      [running] com.epson.eventmanager.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
    User Launch Agents: ℹ️
      [running] com.cnet.ttengine.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [invalid?] com.nds.pcshow.plist Support
      [invalid?] com.nds.pcshow.uninstall.plist Support
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      iTunesHelper UNKNOWNHidden (missing value)
      WeatherBug Alert ApplicationHidden (/Users/[redacted]/Downloads/WeatherBug Alert.app)
      Mail Application (/Applications/Mail.app)
      Calendar Application (/Applications/Calendar.app)
      CDSBupd UNKNOWN (missing value)
      TuneupMyMac UNKNOWN (missing value)
      Dropbox Application (/Applications/Dropbox.app)
      Pandora Application (/Applications/Pandora.app)
    Internet Plug-ins: ℹ️
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 67 Check version
      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
      Default Browser: Version: 600 - SDK 10.10
      LogitechHarmony: Version: 2.0 - SDK 10.7 Support
      QuickTime Plugin: Version: 7.7.3
      GarminGpsControl: Version: 4.0.1.0 Release - SDK 10.6 Support
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
      iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User Internet Plug-ins: ℹ️
      Google Earth Web Plug-in: Version: 6.2 Support
    Safari Extensions: ℹ️
      1Password
      Evernote Web Clipper
    3rd Party Preference Panes: ℹ️
      TechTracker  Support
      Flash Player  Support
      Java  Support
    Time Machine: ℹ️
      Skip System Files: NO
      Mobile backups: OFF
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 499.25 GB Disk used: 129.09 GB
      Destinations:
      My Passport [Network]
      Total size: 999.48 GB
      Total number of backups: 106
      Oldest backup: 2013-05-17 04:54:39 +0000
      Last backup: 2014-11-14 22:17:20 +0000
      Size of backup disk: Adequate
      Backup size 999.48 GB > (Disk used 129.09 GB X 3)
    Top Processes by CPU: ℹ️
          4% WindowServer
          3% Pandora
          0% fontd
          0% EPSON Scanner
          0% EEventManager
    Top Processes by Memory: ℹ️
      288 MB Mail
      210 MB softwareupdated
      189 MB Numbers
      116 MB Safari
      97 MB com.apple.WebKit.WebContent
    Virtual Memory Information: ℹ️
      39 MB Free RAM
      1.63 GB Active RAM
      1.62 GB Inactive RAM
      659 MB Wired RAM
      30.11 GB Page-ins
      290 MB Page-outs

  • Mac suddenly running very slow, need advice on EtreCheck results

    Problem description:
    After a week of vacation, Mac is running very slow and unable to accomplish simple tasks. Restart and automatic updates do not seem to help, this is the EtreCheck results after most recent restart. Is the problem my HD? I am about to run a hardware test. Thanks for any help!!
    EtreCheck version: 2.1.8 (121)
    Report generated March 26, 2015 at 12:36:10 PM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 3.4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6970M - VRAM: 2048 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:46:57
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 899.32 GB (744.49 GB free) - 69 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)
        OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        BUFFALO INC. HD-GDU3 3 TB
            EFI (disk1s1) <not mounted> : 315 MB
            Time Machine (disk1s2) /Volumes/Time Machine : 700.00 GB (441.58 GB free)
            NTFS (disk1s3) /Volumes/NTFS : 1.80 TB (1.77 TB free)
            ExFAT (disk1s4) /Volumes/ExFAT : 500.01 GB (436.70 GB free)
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Keyboard Hub
            Apple Inc. iPhone
            Apple Inc. Apple Keyboard
        Logitech USB LaserStream(TM) Mouse
        Apple Internal Memory Card Reader
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.livescribe.kext.LivescribeSmartpen (1) [Click for support]
    Startup Items: ℹ️
        VirtualBox: Path: /Library/StartupItems/VirtualBox
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.livescribe.PenCommService.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.teamviewer.Helper.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        PollockShare    Volume  (/Volumes/PollockShare)
        Dropbox    Application  (/Applications/Dropbox.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        BackUp    Volume  (/Volumes/BackUp)
        BootChamp    Application  (/Users/[redacted]/Downloads/BootChamp.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Paragon NTFS for Mac ® OS X  [Click for support]
        TeXDistPrefPane  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 899.32 GB Disk used: 154.83 GB
        Destinations:
            Time Machine [Local]
            Total size: 700.00 GB
            Total number of backups: 93
            Oldest backup: 2014-02-21 22:42:44 +0000
            Last backup: 2015-03-26 18:26:48 +0000
            Size of backup disk: Adequate
                Backup size 700.00 GB > (Disk used 154.83 GB X 3)
    Top Processes by CPU: ℹ️
            27%    com.apple.appkit.xpc.openAndSavePanelService
             5%    WindowServer
             4%    Get Backup Lite
             3%    Finder
             3%    Mendeley Desktop
    Top Processes by Memory: ℹ️
        344 MB    Mendeley Desktop
        241 MB    Google Chrome
        223 MB    mds_stores
        148 MB    Google Chrome Helper
        137 MB    Finder
    Virtual Memory Information: ℹ️
        8.52 GB    Free RAM
        4.86 GB    Active RAM
        2.13 GB    Inactive RAM
        1.66 GB    Wired RAM
        3.61 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 26, 2015, 11:45:20 AM    Self test - passed

    armypunk wrote:
    My backup is up to date, I ran a hardware check and found no issues, then ran the Disk Utility and it also said it found no issues but I hit repair anyways. After a restart I ran EtreCheck again and this is what came out. The computer is still horribly sluggish. Do I just keep repeating the Disk Utility check and repair step???
    EtreCheck version: 2.1.8 (121)
    Report generated March 26, 2015 at 3:20:28 PM PDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 3.4 GHz Intel Core i7 CPU: 4-core
        16 GB RAM Upgradeable
            BANK 0/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                4 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6970M - VRAM: 2048 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:13:41
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 899.32 GB (745.69 GB free) - 24 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 100.03 GB (7.27 GB free)
        OPTIARC DVD RW AD-5690H
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. iPad
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
        Logitech USB LaserStream(TM) Mouse
        Apple Computer, Inc. IR Receiver
        Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [not loaded]    org.virtualbox.kext.VBoxDrv (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetAdp (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxNetFlt (4.2.16) [Click for support]
        [not loaded]    org.virtualbox.kext.VBoxUSB (4.2.16) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.livescribe.kext.LivescribeSmartpen (1) [Click for support]
    Startup Items: ℹ️
        VirtualBox: Path: /Library/StartupItems/VirtualBox
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.livescribe.PenCommService.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.teamviewer.Helper.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [not loaded]    org.virtualbox.vboxwebsrv.plist [Click for support]
    User Login Items: ℹ️
        PollockShare    Volume  (/Volumes/PollockShare)
        Dropbox    Application  (/Applications/Dropbox.app)
        Google Drive    Application  (/Applications/Google Drive.app)
        BackUp    Volume  (/Volumes/BackUp)
        BootChamp    Application  (/Users/[redacted]/Downloads/BootChamp.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        SiteAdvisor: Version: 2.0 - SDK 10.1 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 7 Update 75 Check version
    Safari Extensions: ℹ️
        SiteAdvisor
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
        Paragon NTFS for Mac ® OS X  [Click for support]
        TeXDistPrefPane  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 899.32 GB Disk used: 153.63 GB
        Destinations:
            Time Machine [Local]
            Total size: 700.00 GB
            Total number of backups: 93
            Oldest backup: 2014-02-21 22:42:44 +0000
            Last backup: 2015-03-26 18:26:48 +0000
            Size of backup disk: Adequate
                Backup size 700.00 GB > (Disk used 153.63 GB X 3)
    Top Processes by CPU: ℹ️
             2%    WindowServer
             2%    mds_stores
             1%    mds
             0%    fontd
             0%    Dropbox
    Top Processes by Memory: ℹ️
        124 MB    mds_stores
        120 MB    Spotify Helper
        103 MB    Finder
        103 MB    Google Drive
        86 MB    Dropbox
    Virtual Memory Information: ℹ️
        12.99 GB    Free RAM
        2.25 GB    Active RAM
        561 MB    Inactive RAM
        1.37 GB    Wired RAM
        1.31 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 26, 2015, 03:04:16 PM    Self test - passed
    You have had 2 experienced users tell you the HD may be failing, looking at your latest report this confirms the suspicion. Take the machine to either an Apple Store or AASP and have it professionally diagnosed.

  • My Macbook pro suddenly running very slow

    I have a 13" mid 2012 Macbook pro running OS X Mavericks v 10.9.4. About two weeks ago it suddenly became very slow and unresponsive. Startup and shut down takes much longer than usual, file transfers are slow and apps are taking forever to launch. The rainbow wheel would show up almost anytime and trivial tasks like opening a new tab in browser or opening finder. More recently, a new problem has also cropped up: my mac is not going to sleep on closing the lid.
    Over last two weeks I have tried the following:
    - Repair disk and disk permissions.
    - Reset SMC
    - Reset PRAM
    - Start in safe mode.
    - Clean install of OS X (after erasing the hard drive).
    but none of this has helped. I also ran Apple Hardware Test but got nothing. I fear my hard drive may be failing. Is there anything else I can try before I have to take it to the apple store. Any help would be sppreciated. Thanks.
    Here is some information on my macbook:
    MacBook Pro 13-inch Mid 2012
    Processor  2.5 GHz Intel Core i5
    Memory  4 GB 1600 MHz DDR3
    Graphics  Intel HD Graphics 4000
    Software  OS X 10.9.4 (13E28)

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can read it yourself without disclosing the contents to me or anyone else.
    You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
    In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
    You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
    Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
    4. Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n   "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n   [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n   ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,Inter,iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    8. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
    exec bash
    and press return. Then paste the script again.
    10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return  three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
    12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
    14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

  • Mac 2010 is running very slow

    my i mac is running very slow .
    Details of my mac - iMac 11.3 ,intel core i3 , 3.2 ghz , is it advisable to install mac keeper to clean up my mac
      Model Name: iMac
      Model Identifier: iMac11,3
      Processor Name: Intel Core i3
      Processor Speed: 3.2 GHz
      Number of Processors: 1
      Total Number of Cores: 2
      L2 Cache (per Core): 256 KB
      L3 Cache: 4 MB
      Memory: 16 GB
      Processor Interconnect Speed:
      Boot ROM Version: IM112.0
      SMC Version (system): 1.59f2
      Serial Number (

    is it advisable to install mac keeper to clean up my mac
    No.
    Find out what's wrong with you Mac and fix it.
    Determine if the problems also occur in "Safe Mode":
    Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
    You must disable FileVault before you can start your Mac in Safe Mode.
    Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
    Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
    To end Safe Mode restart your Mac normally. Shutdown will take longer as well.
      Model Name: iMacasdf
    No.

  • My Mac pro is running very slow. Memory used 3.99 out of 4.00

    Hello,
    My mac is running very slow
    - I have noticed that memory used is 3.99 out of 4.00 and the process taking most of it is safari web content. Problem also appears when I use Firefox
    - this happens even I only have safari or firefox open. No other applications
    - I have about 80Gb free disk space
    Thanks for any suggestions

    1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
    2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
    There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
    3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) on the advice of a stranger. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
    Here's a summary of what you need to do, if you choose to proceed:
    ☞ Copy a line of text in this window to the Clipboard.
    ☞ Paste into the window of another application.
    ☞ Wait for the test to run. It usually takes a few minutes.
    ☞ Paste the results, which will have been copied automatically, back into a reply on this page.
    The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
    4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
    5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
    6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
    Triple-click anywhere in the line of text below on this page to select it:
    PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts 51 4 300 25 5120 ' KiB/s' 1024 85 % 5 1 ' MB/s' 25000 ' ports' 'com.autodesk.AutoCad com.evenflow.dropbox com.google.GoogleDrive' 'DYLD_INSERT_LIBRARIES DYLD_LIBRARY_PATH' -86 \< '>=' 'N\/A' down up 100 25 recvfrom sendto 'v[0]=' 'a=(' ';[[ "${v[0]}" ]]' ');v[0]=$a;ind=0' '(){ x=;[[ "$4" ]]&&x=\"${v[$4]}\";' '`eval "${c1[$1]} ${c2[$2]}" "$x"|' ' "${s[$3]}"`' ';};' CFBundleIdentifier 25 );f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' '\n%s: user %s%%, system %s%%\n' '%s\n\t(%s)\n' '%s %s' );s=('/^ *$|CSConfigDot/d;s/^ */   /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g' 's/^ *//;5p;6p;8p;12p' '/ Id/s/.+: //p;/Mem/{s/[^0-9]//g;p;}' '1,5d;/[Bmy].*:/d;H;${g;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;}' '5h;6{H;g;/P/!p;}' '/Cy|Cond.*: [^N]/s/^.*://p' '/:$/{s/ *:$//;x;s/\n//;/Apple|Genesy|Intel|SMSC/d;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;}' 's/^.*C/C/;H;${g;/No th|pms/!p;}' '/= [^GO]/p' '{$1=""};1' '/Of/!{s/^.+is |\.//g;p;}' '/(sh|ng|ic)$/p' '/:/{$4=""};1' 'NR==2{print $4}' '/po/{sub("\\.","");print int($2/256)}' '$p' 2p '$8~/[RW]/{print $4,$1,int($9/10000000)}' 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}//;s/ .+//p' '/Launch[AD].+\.plist$/p' '/\.xpc\/(Contents\/)?Info\.plist$/p' 'NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/{print $3}' '/\.(framew|lproj)/d;/plist:|:.+(M.+exec|scrip)/s/:[^:]+//p' '/root/p' '/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/d;/Lib.+\/Info.plist$/p' '/^\/usr\/lib\/.+dylib$/p' '/\/etc\/(auto_m|hosts[^.]|peri)/s/^\.\/[^/]+//p' '/\/(Contents\/.+\/Contents|Frameworks)\//d;p' 's/\/(Contents\/)?Info.plist$//;p' '{gsub("^| ","||kMDItem'${p[43]}'=");sub("^.."," ")};1' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '/e:/{print $2}' '1d;/[^)]$/{s/^\(.+\) //;h;d;};/[^ ]\)$/{s/^.+: |.$//g;G;s/\n/:/p;}' '/r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./{print $NF;exit}' '!/^T/{printf "(static)";exit}' 's/^.+://p' '(/k:/&&$3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/)' '/lR/{print $2}' 'NR==2{print int($7/1024),int($10/1024)}' 'END{$3=int($3/10240);print}' 'END{if($5~/pro/)print$3}' 'BEGIN{L='${p[44]}'}!/^[[:space:]]*(#.*)?$/{l++;if(l<=L)f=f"\n\t"$0}END{print "\nContents of "FILENAME"\n"f;if(l>L)print"\n\tand "l-L" more line(s)"}' 'BEGIN{FS="= "}/Path/{print $2}' '/^ +B/{s/.+= |(-[0-9]+)?\.s.+//g;p;}' 'END{print NR}' '/id: N|te: Y/{i++}END{print i}' '/^F/!p' '/:/{$0="'"${p[28]}"'"};1' 'BEGIN{FS=":"}{n=split($3,a,".");sub(/_2.+/,"",a[n-1]);print($2,a[n-1],a[n],$1)|"sort";b=b$1}END{if(b)print("\n\t* Code injection")}' '/apsd|OpenD/!s/:.+//p' '$2>'${p[9]}'{$2=$2-1;print}' );c1=(system_profiler 'pmset -g' nvram fdesetup find syslog df vm_stat sar ps iostat 'sudo iotop' top pkgutil PlistBuddy whoami cksum kextstat launchctl 'sudo launchctl' crontab 'sudo defaults read' stat lsbom mdfind 'for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done' 'defaults read' scutil route networksetup 'sed -En' awk '/S*/*/P*/*/*/*/*/airport -I' netstat 'sudo dtrace' 'sudo profiles' 'sudo crontab' );c2=('com.apple.loginwindow LoginHook' '-c Print /L*/P*/loginw*' '-c Print L*/P*/*loginit*' '-c Print L*/Saf*/*/E*.plist' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' '-c Print\ :'${p[43]}' 2>&1' '-c Print\ :Label 2>&1' '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status '-F bsd -k Sender kernel -k Message CReq "caug|dead[^l]|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN" -k Message Ane "SMC:" -o -k Sender fseventsd -k Message CReq "SL"' '-u 1 10' 'acrx -o comm,ruid,%cpu' '-C 10 1' '-f -pfc /var/db/*/*.{BS,Bas,Es,OSXU,Rem}*.bom' '{/,}L*/Lo*/Diag* -type f \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;' '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` " /e*/{auto_master,{cron,fs}tab,hosts,{launchd,sysctl}.conf} /u*/lo*/e*/per*/*/* .launchd.conf" list getenv '/Library/Preferences/com.apple.alf globalstate' --proxy '-n get default' -listnetworkserviceorder --dns -getdnsservers -getinfo '-b -I' '-m /' '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -P );N1=${#c2[@]};for j in {0..8};do c2[N1+j]=" SP${p[j]}DataType";done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n 'syscall::'${p[33+j]}':return {@[execname,uid]=sum(arg0)} tick-10sec {exit(0)}'";done;l=(Model 'RAM (GB)' 'RAM details' POST 'Battery cycles' 'Battery condition' 'Bad plists' 'High file counts' User Heat 'System load' 'boot args' FileVault 'Diagnostic reports' Log 'Free space (MiB)' 'Swap (MiB)' 'CPU total' 'CPU per process' 'Average I/O (MB/s)' 'I/O per process' 'Mach ports' kexts Daemons Agents launchd 'Startup items' 'Admin access' 'Root access' Bundles dylibs Apps 'Font issues' 'Inserted dylibs' Firewall Proxies DNS TCP/IP RSSI Profiles 'Elapsed time (s)' 'Root crontab' 'User crontab' 'Login hook' 'Global login items' 'User login items' 'Safari extensions' 'Restricted files' 'Hidden apps' );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Average ${p[29+j]}stream data (KiB/s)";l[N4+2+j]="Current ${p[29+j]}stream data";done;A0(){ id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear;v[11]=$((v[3]-`sysctl -n kern.boottime|cut -c9-18`));};for i in 0 1;do for j in 0 1;do eval A$((1+i+2*j))"${p[39]}${p[35+j]}${p[40]}${c1[30+i]}${p[41]}${p[37+j]}${p[42]}";done;eval A$((5+i))'(){ v[0]=`while read i;do eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}"`;[[ "${v[0]}" ]];};';eval A$((7+i))'(){ v[0]=`while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}"`;[[ "${v[0]}" ]];};';done;A9(){ v[0]=$((`date +%s`-v[3]));};B00(){ v[0]=${a[++ind]};};for j in 0 1; do eval B0$((1+j))'(){ v[0]=$((v[0]'${p[26+j]}'p[$1]?v[0]:0));};';eval B0$((3+j))'(){ a[$1]=${a[$1]%[.+-]*};((a[$1]'${p[26+j]}'p[$2]))||unset a;};';done;B05(){ v[0]=`tail -n${p[$1]}<<<"${v[0]}"`;};B06(){ [[ "${a[*]}" ]]&&a=("${a[$1]}" "${a[$2]}");};B07(){ unset a v[0] ind;((v[2]==0))||{ v[0]=No;false;};};B08(){ v[$1]="${v[0]}";};B09(){ a=(${v[0]});};B10(){ v[0]=`grep -F "${v[$1]}"<<<"${v[0]}"`;};B11(){ n=$((${#a[@]}-1));((n>2))||return;A="${a[*]}";B="${a[n-1]} ${a[n]}";a=("${A% $B}" $B);};B12(){ v[0]=;[[ "$a" ]]&&v[0]="$a (UID ${a[1]}) is using ${a[2]}${p[$1]}";};B13(){ v[0]=$((v[0]/v[$1]));};B14(){ v[$2]=`eval "sed -En '${s[$3]}'"<<<"${v[$1]}"`;};B15(){ v[$2]=`eval "awk '${s[$3]}'"<<<"${v[$1]}"`;};B16(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B17(){ v[0]=`paste -d: <(echo "${v[$1]}") <(echo "${v[$2]}")|awk -F: '{printf("'"${f[$3]}"'",$1,$2)}'`;};B18(){ unset a v[0] ind;((v[1]==0))||{ v[0]=No;false;};};B19(){ v[0]="${a[++ind]}";};B20(){ v[0]=`grep -Fv "${v[$1]}"<<<"${v[0]}"`;};C0(){ echo $'\n'"${v[0]}";};C1(){ [[ "${v[0]}" ]]&&printf "${f[$1]}" "${l[$2]}" "${v[0]}";};C2(){ v[0]=`echo ${v[0]}`;[[ "${v[0]}" != 0 ]]&&C1 0 $1;};C3(){ v[0]=`sed -E "${s[0]}"<<<"${v[0]}"`&&C1 1 $1;};C4(){ [[ "${a[*]}" ]]&&printf "${f[$1]}" "${l[$2]}" "${a[@]}";};A0;{ B18;C2 27;B18&&! B07&&C2 28;A1 15 37 25;C2 8;A1 0 $N1 1;C0;A3 0 $((N1+1)) 2;C2 0;B00;B01 10;C2 1;A1 0 $((N1+2)) 3;C3 2;A1 0 $((N1+3)) 4;C3 3;A3 0 $((N1+4)) 5;B02 11;C2 4;B00;C2 5;for i in 0 1 2;do A1 0 $((N1+5+i)) 6;C3 $((N3+i));done;A1 1 10 7;C3 9;A1 1 11 8;C3 10;A2 2 12 9;C2 11;A1 3 13 10;C2 12;A1 4 19 11;B15 0 0 54;C3 13;A2 5 14 12;B05 12;C3 14;A2 6 36 13;B01 13;C2 15;A2 7 37 14;B02 15;C2 16;A3 8 15 15;B03 4 16;B06 1 3;C4 3 17&&{ A3 9 16 16;B11;B12 17;C2 18;};A2 10 38 17;B02 18;C2 19;B07&&{ A2 11 17 17;B05 19;B09;B11;B04 2 19;B12 20;C2 20;};A3 12 39 15;B11;B04 2 21;B12 22;C2 21;A1 13 40 18;B08 4;B14 4 0 19;A5 14 6 52 0;B08 5;A1 17 41 20;B20 5;C3 22;B14 4 6 21;A5 14 7 52 6;B08 7;B14 4 0 22;A5 14 6 52 0;B08 8;B16 7 8;B07&&{ A2 19 26 23;B20 7;C3 23;};A2 18 26 23;B20 7;C3 24;A1 4 20 21;B20 6;B08 9;A6 14 7 53 9;B08 10;B17 9 10 4;C3 25;A1 4 21 24;C3 26;B14 4 12 26;B14 4 13 27;A1 4 22 29;B20 12;B08 14;A6 14 6 53 14;B08 15;B17 14 15 4;B14 0 0 30;C3 29;A1 4 23 27;B20 13;C3 30;A1 24 24 32;C3 31;A1 23 18 28;B08 16;A2 16 25 33;B20 16;B14 0 0 34;B08 21;A8 47 21&&C0;B07&&{ A1 21 0 32;C3 43;};for i in 0 1;do A2 14 $((1+i)) 48;C3 $((44+i));done;A1 14 3 49;C3 46;A2 4 4 50;C2 47;A1 4 5 32;C3 48;A2 0 $((N1+8)) 51;C2 32;A1 4 8 55;C3 6;A2 22 9 56;C3 7;B07&&{ A1 36 42 32;C3 41;};A2 20 42 32;C3 42;A1 25 37 32;C3 33;A1 26 28 35;C2 34;A1 27 29 36;C3 35;A2 28 30 37;B08 17;A1 29 31 38;B10 17;B14 0 18 41;A2 27 32 39&&{ B08 19;A2 29 33 40;B08 20;B17 19 20 5;};C2 36;A2 29 34 42 18;C3 37;A2 32 37 43;B01 25;C2 38;A4 33 35 44 17;for i in 0 1;do B13 11;B02 $((31+i));C2 $((N4+i));B19;done;B07&&for i in 0 1;do A4 34 $((N2+i)) 45;B11;B04 3 $((31+i));B12 14;C2 $((N4+2+i));done;B07&&{ A2 35 43 46;C2 39;};A9;C2 40;} 2>/dev/null|pbcopy;exit 2>&-  
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    7. Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
    8. If you see an error message in the Terminal window such as "syntax error," enter
    exec bash
    and press return. Then paste the script again.
    9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
    If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
    10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
    [Process completed]
    to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
    11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
    At or near the top of the results, there will be a line that begins with "System Version." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
    If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
    12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
    Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
    Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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