Mac can't recognize hard drive, and size shrunk from 128gb ssd to 1.87gb in disk utility

so my macbook air 2012 got the flashing question mark folder icon and i called apple. they said that it was becuase the mac can not recognize the operating system? or hard drive? Anyways, so i googled stuff and people recommended multiple things like holding option while booting, and others so i tried all of them but none of them worked. so i tried the command + r to go to recovery. i went to recovery and went to disk utility and went on the information tab of my hard drive since disk utility won't let me click any other option and it says that my ssd is only 1.87 gb big. It is originaly 128gb ssd.. so i tried clicking the hard drive and then restore, but none of it is working (it wont even let me click the option, grayed out). I just want to delete the whole storage and reinstall OS X, but it would be better if i can somehow retrieve my files. Can someone help me with this issue? thank you.

The SSD has failed and has to be replaced.

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Twas quite a hassle if I am honest which was eventually resolved but I don't feel qualified to help anyone through the process as it required a trip to my local apple store and a genius bar appointment.
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tt2

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If they don't contain DRM, use a program such as Switch. If they do, you can't.
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Mac can't recognize hard drive, and size shrunk from 128gb ssd to 1.87gb in disk utility

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