Mac can't see HP Laserjet MFP 225w

Hello , I understand that you're experiencing issues when printing wirelessly from your Mac OS X 10.10 computer to your HP LaserJet Pro MFP M225dw. I would like to assist you today with resolving this wireless printing issue. Because your wife is able to print wirelessly from her Mac system to your printer, I do not think this is a network connectivity issue between your router and printer. Rather, there may be a network conflict between your printer and your Mac OS X 10.10 computer, or a print system conflict occuring. To start troubleshooting I am going to have you confirm with 100% certainty that your printer and computer are communicating over the network. Once we confirm if your computer and printer are communicating we will work towards a resolution. Can I please have you follow the steps below. Step 1: Check Connectivity: On the front panel of your HP Laserjet touch the down arrow until you see ReportsSelect ReportsSelect Network SummaryOnce the Network Summary Report prints, please take note of the IP Address and Network Name (SSID)On your Mac computer, please check in the top right corner that the Network Name (SSID) on the Mac matches the Network Name (SSID) on the printer exactly. Avoid connecting to 'guest' networks. Also, if you're utilising a dual band router please make sure that the Mac is connected to the 2ghz band and not the 5ghz band. Printers are not supported over 5ghz network connections. If you're not sure how to check the dual band settings for your router you may need to speak with your router manufacturer.Once you have confirmed that your printer and computer are connected to the identical Network Name (SSID) please open up the internet browser on your MacIn the address bar please type in your printers IP Address. Do not include www. Search to this website. A website for your printer will now open. If a website for your printer fails to open: This indicates that your printer and computer are not communicating over the network. Please do not proceed with troubleshooting at this time. If a website for your printer opens successfully: This proves with 100% certainty that your printer and computer are communicating over the network. Can I please have you follow the steps below to resolve this network discovery and printing issue. Step 2: Reset the Print System: To start, I am going to have you Reset the Print System on your Mac as it is important that we have a nice clean slate to work with for troubleshooting. Please click here for instructions on how to perform the Reset. When the website opens follow the steps under 'Resetting the printing system in OS X Lion.' This Reset will remove every printer from your Mac. However, it does not uninstall the printers. Therefore, should you use other printers on this Mac, once the Reset is complete simply ensure that the printers are connected via a USB Cable or Network connected and (+) Add them back in. Do not add your HP Laserjet back in at this time. Once the reset is complete, please proceed to the next step. Step 3: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to ApplicationsGo to the Utilities FolderOpen the Disk UtilitySelect the Hard Drive volume you are using (usually on the left)Select Verify Disk PermissionsOnce that process is done, select Repair Disk Permissions Step 4: Check for Apple Updates: Go to AppleSelect System PreferencesSelect Software UpdateClick Update NowInstall your available updatesRestart your computer Step 5: Install Device: Please click here to download the Full Feature Software and Driver package for your printerOnce the download is complete please follow the onscreen prompts to install your printerOnce the installation has completed successfully please test printing Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to let me know if you are able to successfully access your printers website (EWS Browser) using your printers IP Address. I look forward to hearing from you!

Hey , Thanks for getting back to me regarding this issue. At this time I am going to have you check the driver that is being utilised by your HP Laserjet on your Mac OS X 10.10 computer. There is a chance that a generic Apple Airprint driver was loaded onto your printer and is preventing you from printing. Can I please have you follow the steps below to confirm that the correct driver is being utilised.
1. Click the Apple menu, and then click System Preferences. 2. Click Print & Scan, and then check if the name of your printer displays in the Printers list. 3. Click the name of your printer, click the minus sign (), and then delete the printer.  4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer, 5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that the Laserjet driver is selected and not the Airprint.
  6. Click Add to add the printer to the list.  Once your HP Laserjet has been confirmed as installed with the correct HP driver, please test printing again. Please let me know if these steps resolve your printing issue. Good luck!

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