Mac cannot browse past root share, what can I do?

I have a user who's iMac is bound to our Active Directory Domain, but they cannot browse the nework shares past the root share. So, for example, if there's a directory under the path //server/share/dir1/dir2/dir3, the user cannot see anything past //server/share/. They can open any /dir1, but there's nothing in it: no files, folders, nothing. Am I missing something? Is there some right I'm supposed to grant them on either the Mac or AD? I've already attempted to unbind/bind the iMac and nothing's changed.

Additional information:
The OS version is 10.6.8, not 10.5.8.

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