Mac Cannot Play DVDs Since Update to 10.8

OK, this may be a bit late but I updated my MacBook Pro to OS X 10.8 and all of a sudden my Mac rejects DVDs, It just spits them out saying it cannot play them.
I took this to the genius bar but they told me to go and restore my Mac over timemachine because they tried another boot disk of mountain lion and somehow it played the dvds but as a student, i cannot just randomly go and buy a 1TB drive and then my system config is very complex. they told me not to restore system preferences and this is all too much of a hassel, I still have Apple Care... if that helps and my mac is the latest 13" i7 750GB ivy bridge 2012 model.
Is there anything I can do to solve this issue?
Thanks in advance!

Thanks Eric for the response. I have done everything detailed in those instructions before - I tried them again, but to no avail. I feel that this is a ML issue
I can scan using the Canon software - but I cannot scan from either, Preview or Image Capture apps. When trying to scan from either of these apps, I get "AN ERROR OCCURED WHILE COMMUNICATING WITH THE SCANNER" Then all I can do is just close the window. Checking the system console logs showed no errors except for 1 instance of:
6/17/13 2:32:47.821 PM Image Capture Extension[579]: [2] Failed to register for death of process with pid: 591
I have no other wireless issues and as I noted before, it worked perfectly with Snow Leopard 10.6.8. Only after I "upgraded" to Mountain Lion 10.8.4, did these workflow productivity enhancements started showing up.
And yes, I clean installed 10.8.4 on a freshly formatted partition with no other software installed.

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