Mac computer is not printing in color

Question

My new Mac desktop computer is not printing in color. I have an HP C4795 which worked fine with my old PC, but now doesn't do color. I've tried all the selections, etc. I can find, but nothing works. The Mac people didn't know either. Help!

Answer 1

Hi @staffordgirl 
Are you able to copy in color? I ask because I want to ensure the root cause is not the printer before I start suggesting steps to take on the Mac.
If the issue can copy in color, please complete the following steps and let me know the outcome of your efforts;
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner                                                       
Select the printer you are adding and next to 'Use' you can the printer driver 
I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP