Mac crashed, now mail won't work properly

I had a big crash last night and after several hours manged to get up and running. The problem now is that when I try to launch mail I get the "Welcome to mail in Tiger" and it attempts to import my messages (which I didn't attempt to move in the first place). When I hit continue it seems to atempt to start the import saying their are over 2600 messages to import, but then immediately stops and shuts mail down. What am I doing wrong here? Everything was working fine before the crash.
G4 Powerbook Mac OS X (10.4.6)

Reinstalling won't restore your data, regardless of whether you reinstall the whole system or just the Mail application. If you have no backup and the contents of HOME/Library/Mail/ have really vanished, there is nothing you can do to restore your mail data. What I don't understand is why Mail crashes upon start up if there is nothing in the Mail folder...
Did you repair the disk after the crash? I'm not talking about repairing permissions here, but rather about repairing the disk itself. If you did, and Mail still crashes after moving the com.apple.mail.plist file out of the HOME/Library/Preferences/ folder, post the relevant part of the crash report here, so I can try to figure out why Mail is crashing.
In order to do that, open /Applications/Utilities/Console, choose View > Show Log List, expand ~/Library/Logs, then CrashReporter, and select Mail.crash.log. The latest crash report should appear at the bottom of that file. Look for a line that begins with "Date/Time:" as close to the bottom as possible, and another that says "Thread N Crashed:", where N is a number. Select everything from the "Date/Time:" line to the lines immediately following "Thread N Crashed:". Copy that text and paste it here. Do not post the whole crash log, just the relevant lines. See the following two threads for examples of what a crash report looks like (the second has extra unnecessary information):
http://discussions.apple.com/thread.jspa?threadID=439295
http://discussions.apple.com/thread.jspa?threadID=441465

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I upgraded to OS 10.9 and now mail won't work

I upgraded to the new OS 10.9 and now my mail won't work. Any suggestions?

How are you trying to access gmail? Are you using their web mail page at www.gmail.com? Or using the Apple Mail application? Or something else?
If you are trying to use the web mail, what browser are you using? Does the failure occur when you try to load the initial page, or after you try to log in?
Let us know, we will keep working with you.

Itunes crashed - now it won't work at all - tried to uninstall but can't re

So - itunes was playing away happily when it just stopped - I tried to force quit it but no luck - it would just stay in the dock and I could not even get it out of the dock. I tried dragging the itunes icon from the application folder to the trashcan to uninstall it - no luck - it said itunes was still running even though I had force quit it a bunch of times.
I restarted my Mac - itunes was not in the dock so I drug the icon from the app folder to the trash and that worked. I downloaded the latest version of itunes (twice) both times the installation never would complete. When it came time to start the actual install - itunes showed up as "0" bytes and when I would hit next - I received a message saying there was nothing to install. I ran the "check for updates" thing and no updates are found for my computer.
So - I can't find itunes on my computer - I can't install it and I can't listen to any music. All my music is still on my external hard drive - I didn't lose anything
I'm just at a loss for what to do now.
Any help or advise would be great! Thanks!
Dan

Glad to hear your prolbems have been sorted.
Have had similar problems since performing a sofware update last week.
Itunes has crashed.
Can't be reinstalled.
The software update won't work, neither will disk utility.
Removing the .dmg files hasnt helped.
Any suggestions?

Trying to add hotmail, now mail won't work.

Hello,
I downloaded the http plug-in so that I could access my hotmail in my mail app.
Now I have several problems...
-I followed the instructions (knowing I did it right because my boyfriend did it the same way 5 minutes before and it worked just fine) and my hotmail messages will not show up in mail...No matter how long I wait.
-When I open mail from my applications folder, or from my dock, the black triangle shows up under the icon (how it usually indicates an open program) but a window does not open. I have to go to file>new viewer window in order to get a window to show up (This did not happen before...I used to simply click on Mail on the dock and a window opened).
-When I try to navigate around mail, I get the spinning ball, and then mail freezes and I have to force quit. For example, I try to access mail>preferences (to see if I can figure out if the problem is with some setting), but it continually freezes.
So here are my qustions:
1)What do I do to get mail running properly again?
2)Can I delete the plug-ins that I downloaded? They downloaded to my desktop, I deleted the icons from my desktop...Would they also be lurking in some folder that I am not aware of?
3)Can I delete the set up for my hotmail account in Mail (So that I can start from scratch)?
4)Can someone tell me how to successfully access my hotmail account using mail?
I know that new hotmail accounts apparently do not work in mail. However my account was created in 2000. So I don't think this can be the problem.
Please help...This is driving my craaaaaaaaaazy!

Hi,
Thank-you. Your answer was helpful.
I did what you said and managed to restore the Mail application and get it up and running again without freezing. What a relief!
I tried again to download and install the plug-in.
When I download the 1.49 version. I run into the same problem again. Mail starts freezing. And if I click on file, the "add account" option is not highlighted/darkened...For some reason I can't access it. I tried trashing my preferences at this point to see if that would solve the freezing, and allow me to proceed and add an account. But that didn't seem to help.
I followed your steps again, deleted everything, trashed the preference file again, and started from scratch. This time I downloaded and installed the 1.48 version. Downloads and installs great. But I click on "add account" and http does not show up in the list for me to choose.
I have tried manually installing, and using the installer. I have also tried running it in Rosetta, which was suggested on the discussion forums for similar problems.
I am frustrated because it doesn't seem like it is a problem with adding my hotmail account. If it was just a matter of it not allowing me to do so (because of the hotmail restrictions) that's one thing. But before I even try to add the account I am running into problems. Almost like it is just the plug-in in and of itself causing the difficulty.
I don't know if you, or anyone else has any other suggestions. I appreciate you getting me back to where I was originally anyway.
Thanks!

Mail won't work properly HELP

The first person to sign in to my Mail account was not me.. from then i removed his account permanently (according to all instructions I found online) and added my own. I then started using it and people who were receiving my emails said that they were coming from his email address.
Tried everything I could to get rid of his email - there is now no trace of it in the preferences. So I tried to send a test email to check if I had gotten rid of it but a box keeps coming up asking me to reenter my password for my gmail account it says ' Enter password for account "Gmail" The SMPT server "smtp.gmail.com" rejected the password for user ...'.
I enter my password press enter and the box comes up again 2 seconds later.. again and again I have tried this and it keeps popping up and won't let me send any emails!
HELP

Reinstalling won't restore your data, regardless of whether you reinstall the whole system or just the Mail application. If you have no backup and the contents of HOME/Library/Mail/ have really vanished, there is nothing you can do to restore your mail data. What I don't understand is why Mail crashes upon start up if there is nothing in the Mail folder...
Did you repair the disk after the crash? I'm not talking about repairing permissions here, but rather about repairing the disk itself. If you did, and Mail still crashes after moving the com.apple.mail.plist file out of the HOME/Library/Preferences/ folder, post the relevant part of the crash report here, so I can try to figure out why Mail is crashing.
In order to do that, open /Applications/Utilities/Console, choose View > Show Log List, expand ~/Library/Logs, then CrashReporter, and select Mail.crash.log. The latest crash report should appear at the bottom of that file. Look for a line that begins with "Date/Time:" as close to the bottom as possible, and another that says "Thread N Crashed:", where N is a number. Select everything from the "Date/Time:" line to the lines immediately following "Thread N Crashed:". Copy that text and paste it here. Do not post the whole crash log, just the relevant lines. See the following two threads for examples of what a crash report looks like (the second has extra unnecessary information):
http://discussions.apple.com/thread.jspa?threadID=439295
http://discussions.apple.com/thread.jspa?threadID=441465

Just upgraded to 10.6.8, now Mail won't work.

Hi, I'm hoping one of you can help me. I just upgraded my MacPro to 10.6.8, and most of my apps (that I've tried, anyway) seem to be working OK, except my Mail program, for some reason, will not accept any new incoming mail from the server. My printer didn't want to work until I reinstalled the printer software, but I'm at a loss as to what to do with the Mail program, as there's nothing to reinstall for it. I've gone into the Preferences and everything seems to look good there. Seems to me I had this same kind of problem last time I upgraded, to 10.5, but I can't remember what I ended up doing to fix it at that time. Any help I can get from anyone will be gratefully appreciated.

If you moved the mail Application outside the protection of the Applications folder, it will no longer function after this update:
Mac OS X v10.6: "You can't use this version of Mail…" alert after installing Security Update 2012-004
Mail.app is a very common target of malware. Mail must remain in the protected Applications folder, not outside where it can be hacked.

New internet provider, now mail won't work

I recently moved to a new city and have switched from Sympatico as my internet provider, to Eastlink. Since the switch I cannot send mail from the Mail program.
Neither one of my email accounts is a sympatico based account (one is gmail, one is a work address with a smaller provider), but I'm wondering if the switch could be the issue since I've never had problems before. I have run a connection doctor and the only account the comes up with a problem is the W3 Connex service provider, both the gmail outgoing and incoming mail server claimed to be working fine (but still I cannot send msg with this address).
Do I need to set up my SMPT server to correspond with my new service provider or with the email providers? This is really frustrating as I cannot send anything with my work address and have to log on to Gmail's web page to send anything with that address...
What the **** is going on?

For every new internet provider, if you want unauthenticated e-mail sending you usually must use the internet provider's own SMTP server. Most internet service providers these days don't allow third party SMTP servers without some form of authentical and/or special port addressing. If you have a particular sendmail server you want to use regardless of your location, check with the owner of that server whether they use port 587 or 2626 and use e-mail address and your e-mail password to do password authentication into that server. That will allow you to use it anywhere. The primary reason they do this is to avoid being blamed for spam.

Changed phone number, now phone won't work properly

After weeks of calls for the former phone owner the last @4AM, I initiated a number change. As soon as I hung up, the phone began to work differently. Bad signal, voice calls say dialing, but never go through. IE browsing doesn't work. A tech yesterday had me switch from Global mode to CDMA, which made things work better, but not like the phone used to be. My wife bought the same phone same time and hers still has the right number of bars and 3G on. Mine now goes to 1X or 3G one bar. It is a little disconcerting to think something as simple as a number change could make a nice phone all but a paperweight...obviously if the phone was great before, then not working right afterwards, there is an issue. Tech went through all the settings on the phone. *228 etc. Suggestion was to leave in CDMA mode...yet again, phone didn't need this before and it didn't restore signal and speed that was present proof to number change.
Help please!

While I unfortunately have no idea how to fix it, I just wanted to let you know I feel your pain. I am in college, and last year I was living in the same apartment complex I lived in the year before, just a different apartment. I had the exact same phone both years, the original Droid. Yet for some reason, last year there was a 2 block radius around my apartment where I had absolutely no service whatsoever. I had to buy a network extender, and this only worked half the time. I went through EIGHT Droids, before they finally gave me a Droid 2. This Droid 2 worked with the network extender, but it made no sense to me why this was even an issue. My roommate had the HTC Incredible with Verizon, and his phone worked just fine. I went through so many tech support guys at Verizon, made it to level 3 numerous times, and they never could figure out why in the world this was happening. Go figure. They suggested changing phone numbers, but I did not do this, because I didn't want to and it made no sense why this would fix the issue. Heck, they only said it might fix the problem anyway.
Now I have the HTC Trophy and I am living in a different apartment complex. It works fine here and I ventured over that way just to test it out and it worked fine there. Makes absolutely no sense. But yeah, I feel your pain and I hope you solve your issue.

New iMac, migrated from macbook and now mail won't work. Tried re-installing operating system, still doesn't work. Can anyone help me to get mail working? thanks

I just bought a new iMac and I thought that it would be simple to migrate from my MacBook.
I have a time machine back-up so I decided to migrate using that. Everything seemed to instal pretty well with the exception of mail. To begin with I had 2 mail icons, then I started to read some forums and checked that i had the one I wanted in the applications folder, deleted the other and then downloaded the new operating system. Mail had to be force quit first and even when the download was complete Mail still wouldn't open or run. The only thing I can do is compose a new message, but I can't see my inbox at all.
It's really frustrating and I would love to know in a simple step by step guide how to get mail up and running with my existing migrated emails in it.
If anyone can give me some advice that would be great.
thanks in advance.
H

Problems such as yours are sometimes caused by files that should belong to you but are locked or have wrong permissions. This procedure will check for such files. It makes no changes and therefore will not, in itself, solve your problem.
First, empty the Trash.
Triple-click the line below to select it, then copy the selected text to the Clipboard (command-C):
find ~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 -o -acl $ 2> /dev/null | wc -l
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
The output of this command, on a line directly below what you entered, will be a number such as "41." Please post it in a reply.

I downloaded some songs to my ipod touch 5G and now headphones won't work properly.

So I bought some songs from Jessie J a couple of months ago and today I completed the album. After all the songs had downloaded I tried listening to them through my headphones, but no sound was coming through. I can get some sound if I twist them around, but the sound is not consistent. This is not happening with just the new songs, but old songs and other apps. Sound is working fine without the headphones plugged in. I have no problems like this before but the headphones are relatively new as I lost my previous pair. My ipod touch is about 5 months old.
What can be done to fix this? Any help or suggestions is appreciated.

First confirm there is not a problem with the headphones
Then
- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
Apple Retail Store - Genius Bar
If not under warranty Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself
iPod Touch Repair – iFixit

Mail is not working properly (cannot replay), and skype cannot be answered

Did the verification, repair and installation disk of Mac. Why mail is not working properly (cannot replay), and skype cannot be answered?

I most often do not restart my new MBPro .... 10.9.5 ..... but happened to a day or so ago, and it immediately began to block / problem with email .... I waited to see if it sorted out, but no .....
I get he server “p06-imap.mail.me.com” cannot be contacted on port 993 ..... then deselected SSL and that did not help, so went back and selected it again .... and again not working .....
I can see my stuff "online" but I do not want to do it that way EVER .....
your "deselect mail" in ICloud preferences .... did nothing good for me .... any other thoughts Linc ?? in fact, some hundreds of in and sent emails did not show up .... I'm hoping they are going to when this gets fixed .... but hey, ..... right now I'm NOT in business ....
thanks

I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

I've upgraded my mini mac to os x mavericks but now it won't work. I can't use the internet or photoshop etc... can anyone help?

Hardware Information:
          Mac mini - model: Macmini3,1
          1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
          2 GB RAM
Video Information:
          NVIDIA GeForce 9400 - VRAM: 256 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 1:0:4
Disk Information:
          Hitachi HTS543216L9SA02 disk0 : (160.04 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 159.18 GB (62.27 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          PIONEER DVD-RW DVRTS08
USB Information:
          SanDisk Cruzer Edge 4 GB
                    NO NAME (disk1s1) /Volumes/NO NAME: 4 GB (162.5 MB free)
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
          /etc/hosts - Count: 30
Startup Items:
          HWNetMgr: Path: /Library/StartupItems/HWNetMgr
          HWPortDetect: Path: /Library/StartupItems/HWPortDetect
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.trusteer.rooks.rooksd.plist 3rd-Party support link
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.epson.epw.agent.plist 3rd-Party support link
          [System] com.kodak.BonjourAgent.plist 3rd-Party support link
          [System] com.trusteer.rapport.rapportd.plist 3rd-Party support link
          [System] com.waltop.waltoptablet.plist 3rd-Party support link
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User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.akamai.client.plist 3rd-Party support link
          [not loaded] com.akamai.single-user-client.plist 3rd-Party support link
          [not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist 3rd-Party support link
User Login Items:
          iTunesHelper
          Skype
          Dropbox 17-33-15
          SpyderUtility
          Dropbox
          Launch Nikon Message Center 2
          FKeyHandlerX
Internet Plug-ins:
          FlashPlayer-10.6: Version: 11.5.502.110 3rd-Party support link
          Flash Player: Version: 11.5.502.110 Cannot contact Adobe
          iPhotoPhotocast: Version: 7.0
          QuickTime Plugin: Version: 7.7.3
          AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 2.0 - SDK 10.9
          AppleAVBAudio: Version: 203.2 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          BrowserPlus_2.9.8: Version: 2.9.8 3rd-Party support link
          CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
3rd Party Preference Panes:
          Akamai NetSession Preferences 3rd-Party support link
          BrowserPlus 3rd-Party support link
          Flash Player 3rd-Party support link
          Growl 3rd-Party support link
          Rapport 3rd-Party support link
Old Applications:
          /Users/[redacted]/Applications/Akamai
                    checkclientstatus:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    macui:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    Akamai NetSession Uninstaller:          Version: 1.0 - SDK 10.5 3rd-Party support link
          Epson Printer Utility 4:          Version: 9.00 - SDK 10.5 3rd-Party support link
                    /Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               3%          WindowServer
               1%          EtreCheck
               0%          mDNSResponder
               0%          aosnotifyd
Top Processes by Memory:
          109 MB          com.apple.IconServicesAgent
          63 MB          Dropbox
          63 MB          Mail
          57 MB          mds_stores
          55 MB          Finder
Virtual Memory Information:
          348 MB          Free RAM
          741 MB          Active RAM
          411 MB          Inactive RAM
          290 MB          Wired RAM
          315 MB          Page-ins
          0 B          Page-outs

Since updating to Mavericks, Mail doesn't work properly. It just stops working (no error messages--it just won't check for new mail) and I must shut it down and reopen it to get it working again. Any suggestions?

Since updating to Mavericks, Mail doesn't work properly. It just stops working (no error messages--it just won't check for new mail) and I must shut it down and reopen it to get it working again. Any suggestions?

Try to force quit the mail app
Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.
Failing that, go into the settings, mail, contacts and calendars and remove your account info then put it back in and see if that works

TS3003 Installed QuickTime7 from Snow Leopard installation disc and still can't view videos on iPhoto. A box appeared saying "you have installed Mac OS X software older than your current version of Mac OS X and may not work properly." Now what?

Installed QuickTime7 from Snow Leopard 10.6.8 installation disc and still can't view videos on iPhoto. A box appeared saying "you have installed Mac OS X software older than your current version of Mac OS X and may not work properly." Now what?

Download and install the latest QuickTime Player for Snow Leopard > http://support.apple.com/kb/DL923

I just updated FF to 14.0.1 (Mac 10.6.8) and now netflix won't work. It's asking to restart in 32 bit mode and I changed it in the Get Info to 32 bit. No luck.

I just updated FF to 14.0.1 (Mac 10.6.8) and now netflix won't work. It's asking to restart in 32 bit mode and I changed it in the Get Info to 32 bit. No luck.

Try downloading the latest version of Microsoft Silverlight for Mac [http://microsoft-silverlight-mac.en.softonic.com/mac link text]. I just did this, and was able to play Netflix's streaming again--and without that "restart in 32-bit mode" button even appearing!

Mac crashed, now mail won't work properly

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