Mac crashing...Help!

Hi there. I have had my Macbook Pro since Jan 2010 and have had the occasional problems. In Nov last year I decided to reinstall Mac again due to lack of space and my Mac getting slow. This all went well, I installed it succesfully and I was using Bootcamp so I installed that again. Everything worked fine untill I went on vacation to New York in Nov-Dec and my Macbook crashed totally, I couldn't run Mac anymore (but I was able to run Windows). I went to the Genius Bar in New York and they told me it was my HD which had failed I decided to retire. Lucky for me I backed up so that was no problem plus I got an additional 250 GB on my HD because they don't produce my original HD anymore . After asking and consulting with one of the Genius Bar employees I found out that upgrading my Mac from 4 GB RAM to 8 RAM would be less expensive in NY then it would have been in my own country. So after speaking with the employees they recommended I go to a tech store (Tekserve, NY). I bought the 8 GB RAM and inserted it myself (the employee explained how easy it is and if you don't have to pay for services then go for it).
Everything worked perfect untill yesterday. I was looking around in Mac and when I put my hand a bit roughly on my keyboard, it crashes. I didn't know what was going on untill I restarted a few times and accidently bumped my keyboard and it crashed again. I have to hold down the power button to shut it off and sometimes not even that works and I have to wait, when this happens I hear a sound as if I pressed a bunch of keys at the same time and the Mac can't handle it (kind of like the start up sound only horrible).
Now what can I do or should I do because this is the 3rd problem I have had in the last 4 months and to be honest now it's driving me nuts. If someone can give me some advice I would appriciate it so much and pleace use simpel words I'm not really familiar with all the computer terms.
Thank You ^^

An appointment at the Genius Bar for an evaluation is free, in warranty or out. They are very good at Physical problems like "touch the keyboard -- it crashes". They put their hands on these computers all day every day.

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    Path:            /Applications/SkyDrive.app/Contents/MacOS/SkyDrive
    Identifier:      com.microsoft.skydrive-mac
    Version:         17.0 (2004.1119)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [162]
    User ID:         501
    Date/Time:       2013-04-17 13:25:52.741 +0100
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Crashed Thread:  6  Heartbeat
    Exception Type:  EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
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    0   libsystem_kernel.dylib         0x00007fff83f4a686 mach_msg_trap + 10
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        0x7fff8c928000 -     0x7fff8c931ff7  com.apple.CommerceCore (1.0 - 26.1) <40A129A8-4E5D-3C7A-B299-8CB203C4C65D> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff8c939000 -     0x7fff8c943fff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
        0x7fff8c945000 -     0x7fff8c945fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff8c95d000 -     0x7fff8d2ed6ff  com.apple.CoreGraphics (1.600.0 - 331.0.4) <4953961C-96DC-39D7-ADF5-B767F2A7E4E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff8d2ee000 -     0x7fff8d2effff  libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib
        0x7fff8d2f0000 -     0x7fff8d2f8fff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
        0x7fff8d2f9000 -     0x7fff8d3f6fff  libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
        0x7fff8d653000 -     0x7fff8d696ff7  com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
        0x7fff8d6f0000 -     0x7fff8d707fff  com.apple.GenerationalStorage (1.1 - 132.3) <FD4A84B3-13A8-3C60-A59E-25A361447A17> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff8d708000 -     0x7fff8d70dfff  libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
        0x7fff8d70e000 -     0x7fff8d712fff  com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff8d713000 -     0x7fff8d7adfff  libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff8d7ae000 -     0x7fff8d81bff7  com.apple.datadetectorscore (4.1 - 269.2) <4FD4A7CE-BB00-3AAB-B7AA-AE395D5400EC> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
        0x7fff8d81c000 -     0x7fff8d8baff7  com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff8d8f7000 -     0x7fff8dc54ff7  com.apple.Foundation (6.8 - 945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 644
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=175.1M resident=153.8M(88%) swapped_out_or_unallocated=21.3M(12%)
    Writable regions: Total=69.7M written=3652K(5%) resident=4224K(6%) swapped_out=0K(0%) unallocated=65.5M(94%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                     8K
    CG shared images                    128K
    CoreServices                       1904K
    MALLOC                             41.7M
    MALLOC guard page                    48K
    Memory tag=240                        4K
    Memory tag=242                       12K
    STACK GUARD                        56.0M
    Stack                              11.0M
    VM_ALLOCATE                        16.1M
    __DATA                             13.6M
    __IMAGE                             528K
    __LINKEDIT                         54.6M
    __TEXT                            120.5M
    __UNICODE                           544K
    mapped file                        28.2M
    shared memory                       308K
    ===========                      =======
    TOTAL                             345.2M

    Back up all data.
    Quit the application, if it's running.
    Triple-click the line below to select it:
    ~/Library/Containers/com.microsoft.skydrive-mac.
    Right-click or control-click the highlighted line and select
    Services ▹ Reveal
    from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected folder — not just its contents — to the Desktop.
    The folder you're moving has a name that begins with "com." It is not the subfolder named "Data" or anything else.
    Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
    ~/Library/Containers/com.microsoft.SkyDriveLauncher
    Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically.

  • How do I restore iTunes after a Mac crash (and Apple ID change)?

    Hi
    Can anyone please help me with some advice about how to restore my iTunes purchases after my Mac crashed. Its a bit more complicated than it sounds given that I changed my Apple ID about 18months before the crash. All purchases under the current Appled ID have been restored. However, everything that I bought under my first Apple ID has not been restored.  How can i get this fixed?
    Thanks
    S

    Symo_c wrote:
    Hi
    Can anyone please help me with some advice about how to restore my iTunes purchases after my Mac crashed. Its a bit more complicated than it sounds given that I changed my Apple ID about 18months before the crash.
    You updated you AppleID or you created a new AppleID?

  • Photoshop Elements 10 Mac crashes when opening images

    As the title says Photoshop Elements 10 Mac crashes when opening images! I cannot understand why this is happening as i've never had any issues with it before.
    Below I have copied and pasted the crash report in the hope someone can decypher it and tell me why this is happening.
    Any help is greatly appreciated.
    John
    Crash Report:
    Process:         Adobe Photoshop Elements Editor [23272]
    Path:            /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
    Identifier:      com.adobe.PhotoshopElements
    Version:         10.0 [20110831.m.17215] (10)
    Code Type:       X86 (Native)
    Parent Process:  launchd [128]
    User ID:         501
    Date/Time:       2013-07-10 16:44:09.374 +0100
    OS Version:      Mac OS X 10.8.4 (12E55)
    Report Version:  10
    Interval Since Last Report:          253101 sec
    Crashes Since Last Report:           8
    Per-App Interval Since Last Report:  39109 sec
    Per-App Crashes Since Last Report:   8
    Anonymous UUID:                      610CE585-EE61-A1BD-EDC5-1DBB16EAE93D
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000
    VM Regions Near 0xc0000000:
        Stack                  00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW 
    -->
        CG shared images       00000000c0001000-00000000c0009000 [   32K] rw-/rw- SM=SHM 
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.PhotoshopElements             0x00b52164 start + 7972992
    1   com.adobe.PhotoshopElements             0x00b53103 start + 7976991
    2   com.adobe.PhotoshopElements             0x0002889e 0x1000 + 161950
    3   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    4   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    5   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    6   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    7   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    8   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    9   com.adobe.PhotoshopElements             0x00028b34 0x1000 + 162612
    10  com.adobe.PhotoshopElements             0x004906c1 start + 888285
    11  com.adobe.PhotoshopElements             0x00f6f3a4 start + 12286656
    12  com.adobe.PhotoshopElements             0x00f70120 start + 12290108
    13  com.adobe.PhotoshopElements             0x00f6d1e1 start + 12278013
    14  com.apple.HIToolbox                     0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    15  com.apple.HIToolbox                     0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    16  com.apple.HIToolbox                     0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    17  com.apple.HIToolbox                     0x932215ca SendEventToEventTargetWithOptions + 94
    18  com.apple.HIToolbox                     0x9323bb17 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 491
    19  com.apple.HIToolbox                     0x932c8fad HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 551
    20  com.apple.HIToolbox                     0x932c9048 HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 706
    21  com.apple.HIToolbox                     0x932c7ff9 HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 333
    22  com.apple.HIToolbox                     0x932b8ea5 UpdateControls + 182
    23  com.apple.HIToolbox                     0x93235f00 HandleWindowEvent(OpaqueEventRef*) + 369
    24  com.apple.HIToolbox                     0x9320d851 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 110
    25  com.apple.HIToolbox                     0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    26  com.apple.HIToolbox                     0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    27  com.apple.HIToolbox                     0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    28  com.apple.HIToolbox                     0x93235655 SendEventToEventTarget + 88
    29  com.apple.HIToolbox                     0x934d844b SendEvent(unsigned long, WindowData*, OpaqueRgnHandle*) + 205
    30  com.apple.HIToolbox                     0x9324388c PaintWindow(WindowData*, OpaqueRgnHandle*, PaintReason, bool) + 470
    31  com.apple.HIToolbox                     0x9323a63c WindowData::PrepareForVisibility() + 232
    32  com.apple.HIToolbox                     0x932394e8 _ShowHideWindows + 484
    33  com.apple.HIToolbox                     0x932392ff ShowHide + 44
    34  com.adobe.owl                           0x02f28d10 OWLThemeAddBrush + 6524
    35  com.adobe.owl                           0x02ff6aba OWLDocumentCreateNonComposite + 18152
    36  com.adobe.owl                           0x02ff7520 OWLDocumentCreateNonComposite + 20814
    37  com.adobe.owl                           0x02f27928 OWLThemeAddBrush + 1428
    38  com.apple.HIToolbox                     0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    39  com.apple.HIToolbox                     0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    40  com.apple.HIToolbox                     0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    41  com.apple.HIToolbox                     0x932215ca SendEventToEventTargetWithOptions + 94
    42  com.adobe.owl                           0x02f2762d OWLThemeAddBrush + 665
    43  com.adobe.owl                           0x02f28ef3 OWLThemeAddBrush + 7007
    44  com.adobe.owl                           0x02ff7039 OWLDocumentCreateNonComposite + 19559
    45  com.adobe.owl                           0x02ff9418 OWLDocumentCreateNonComposite + 28742
    46  com.adobe.owl                           0x02ff958c OWLDocumentCreateNonComposite + 29114
    47  com.adobe.owl                           0x0300bfc1 OWLWorkspaceBookmarkSnapshot + 25517
    48  com.adobe.owl                           0x02f3dbfe OWLPaletteGetIcon + 536
    49  com.adobe.owl                           0x02f62318 OWLWidgetShow + 370
    50  com.adobe.PhotoshopElements             0x00f6cfee start + 12277514
    51  com.adobe.PhotoshopElements             0x00f66aa1 start + 12251581
    52  com.adobe.PhotoshopElements             0x00f6b592 start + 12270766
    53  com.adobe.PhotoshopElements             0x00437ba1 start + 524989
    54  com.adobe.PhotoshopElements             0x0042198f start + 434347
    55  com.adobe.PhotoshopElements             0x004220c5 start + 436193
    56  com.adobe.PhotoshopElements             0x0042658d start + 453801
    57  com.adobe.PhotoshopElements             0x004257a5 start + 450241
    58  com.adobe.PhotoshopElements             0x0041c32f start + 412235
    59  com.adobe.PhotoshopElements             0x0041c4a7 start + 412611
    60  com.adobe.PhotoshopElements             0x0041b076 start + 407442
    61  com.adobe.PhotoshopElements             0x005e4fa9 start + 2283205
    62  com.adobe.PhotoshopElements             0x005e5042 start + 2283358
    63  com.adobe.PhotoshopElements             0x003b79e6 start + 258
    64  com.adobe.PhotoshopElements             0x003b790d start + 41
    Thread 1:
    0   libsystem_kernel.dylib                  0x949c50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9313c0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9313be79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x93123d2a start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x949c59ae kevent + 10
    1   libdispatch.dylib                       0x96c01c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x96c017a9 _dispatch_mgr_thread + 53
    Thread 3:
    0   libsystem_kernel.dylib                  0x949c50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9313c0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9313be79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x93123d2a start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x949c48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9313e2e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x931cbaf0 pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x0b839900 C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services                  0x0b832650 C_EULA_SetState + 2164
    5   com.adobe.amt.services                  0x0b839966 C_AMTUISwitchSuppressUpdates + 16966
    6   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    7   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x949c50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9313c0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9313be79 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x93123d2a start_wqthread + 30
    Thread 6:
    0   libsystem_kernel.dylib                  0x949c2826 semaphore_timedwait_trap + 10
    1   com.apple.CoreServices.CarbonCore          0x922fc810 MPWaitOnSemaphore + 106
    2   MultiProcessor Support                  0x1913a238 ThreadFunction(void*) + 78
    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    4   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    5   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x949c2826 semaphore_timedwait_trap + 10
    1   com.apple.CoreServices.CarbonCore          0x922fc810 MPWaitOnSemaphore + 106
    2   MultiProcessor Support                  0x1913a238 ThreadFunction(void*) + 78
    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    4   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    5   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x949c2826 semaphore_timedwait_trap + 10
    1   com.apple.CoreServices.CarbonCore          0x922fc810 MPWaitOnSemaphore + 106
    2   MultiProcessor Support                  0x1913a238 ThreadFunction(void*) + 78
    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    4   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    5   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x949c48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9313e280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x931c4095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92329492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
    6   AdobeACE                                0x0315bf81 0x311c000 + 262017
    7   AdobeACE                                0x0315b979 0x311c000 + 260473
    8   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x949c48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9313e280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x931c4095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92329492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
    6   AdobeACE                                0x0315bf81 0x311c000 + 262017
    7   AdobeACE                                0x0315b979 0x311c000 + 260473
    8   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x949c48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x9313e280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x931c4095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92329492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
    6   AdobeACE                                0x0315bf81 0x311c000 + 262017
    7   AdobeACE                                0x0315b979 0x311c000 + 260473
    8   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x949c28e6 mach_wait_until + 10
    1   libsystem_c.dylib                       0x931cac10 nanosleep + 375
    2   com.adobe.PSAutomate                    0x1c2086cb ScObjects::Thread::sleep(unsigned int) + 143
    3   com.adobe.PSAutomate                    0x1c20872b ScObjects::Thread::wait(unsigned int) + 23
    4   com.adobe.PSAutomate                    0x1c1e18be ScObjects::BridgeTalkThread::run() + 332
    5   com.adobe.PSAutomate                    0x1c2089eb ScObjects::Thread::go(void*) + 239
    6   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    7   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 13:
    0   com.adobe.PhotoshopElements             0x016ae067 sqlite3_file_control + 18162
    1   com.adobe.PhotoshopElements             0x016c54da sqlite3_open + 18285
    2   com.adobe.PhotoshopElements             0x016c92fb sqlite3_step + 56
    3   com.adobe.PhotoshopElements             0x0165acc2 sqlite_result::advance() + 234
    4   com.adobe.PhotoshopElements             0x01658dc3 dbl::sqlite_implementer::exec_sql(dbl::sql_t const&, boost::shared_ptr<boost::function<jtb::progress_result ()> >) + 481
    5   com.adobe.PhotoshopElements             0x016572a9 dbl::sql_t::begin_internal(boost::shared_ptr<boost::function<jtb::progress_result ()> >) const + 319
    6   com.adobe.PhotoshopElements             0x019fd3dd dbl::sql_t::begin() const + 45
    7   com.adobe.PhotoshopElements             0x01241fd2 start + 15247086
    8   com.adobe.PhotoshopElements             0x01249aad start + 15278537
    9   com.adobe.PhotoshopElements             0x0124aff4 start + 15283984
    10  com.adobe.PhotoshopElements             0x0124b14a start + 15284326
    11  com.adobe.PhotoshopElements             0x01638421 Pt::ThreadStartInternal(void*) + 29
    12  libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    13  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00001bb8  ebx: 0x00001bb8  ecx: 0x00001bb8  edx: 0x00000000
      edi: 0x1c60a8d0  esi: 0x00000001  ebp: 0xbfffc8d8  esp: 0xbfffc810
       ss: 0x00000023  efl: 0x00010203  eip: 0x00b52164   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xc0000000
    Logical CPU: 1
    Binary Images:
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    0x42aa000 -  0x4323fff +image_flow (0) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
    0x438c000 -  0x439cfff +image_runtime (0) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
    0x43b3000 -  0x4572ffe +aif_ogl (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
    0x4628000 -  0x46f9fef +AdobeAXEDOMCore (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0x47b0000 -  0x486dfff +AdobeAXSLE (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
    0x4918000 -  0x491cffc +AdobeOperaMgr (1) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeOperaMgr.framework/Versions/A/AdobeOperaMgr
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    0x17a5f000 - 0x17acdfd7 + (???)
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    0x947bf000 - 0x947c0fff  libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
    0x947c1000 - 0x948a2fff  libcrypto.0.9.8.dylib (47.1) <E4820342-4F42-3DEB-90DB-DE5A66C5585E> /usr/lib/libcrypto.0.9.8.dylib
    0x948a7000 - 0x948c7ffd  com.apple.ChunkingLibrary (2.0 - 133.3) <FA45EAE8-BB10-3AEE-9FDC-C0C3A533FF48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
    0x948d6000 - 0x9498afff  com.apple.coreui (2.0 - 181.1) <C15ABF35-B7F5-34ED-A461-386DAF65D96B> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x9498b000 - 0x949affff  libJPEG.dylib (850) <36FEAB05-86C5-33B9-9DE9-5FAD8AEBA15F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x949b0000 - 0x949caffc  libsystem_kernel.dylib (2050.24.15) <9E58DCC0-D5FF-37E1-AA7F-F2206719E138> /usr/lib/system/libsystem_kernel.dylib
    0x949cb000 - 0x949ceffc  libCoreVMClient.dylib (32.3) <35B63A60-DF0A-3FB3-ABB8-164B246A43CC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x949cf000 - 0x94a79fff  com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
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    0x957b3000 - 0x957b7ffc  libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9585e000 - 0x9591cff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
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    0x95968000 - 0x95999fff  com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
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    0x95ed1000 - 0x95edafff  com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x95edb000 - 0x95f10fff  libTrueTypeScaler.dylib (84.6) <B7DB746B-7A61-38EF-8CA7-408ED9C14A02> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
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    0x95f20000 - 0x95f65ff7  com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
    0x95f66000 - 0x95f74ff7  libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
    0x95f75000 - 0x95fa2ffb  com.apple.CoreServicesInternal (154.3 - 154.3) <A452602B-67CB-39C4-95EB-E59433C65774> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
    0x95fa3000 - 0x9615fffd  libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
    0x96160000 - 0x96251ffc  libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
    0x96252000 - 0x968deff3  com.apple.CoreAUC (6.16.13 - 6.16.13) <3DCF4456-AF8D-3E87-B00C-C56055AF9B8E> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x968df000 - 0x96971ffb  libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
    0x96972000 - 0x96988fff  com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
    0x96989000 - 0x96993fff  libCSync.A.dylib (332) <86C5C84F-11EC-39C0-9FAC-A93FDEEC3117> /System/Library/Frameworks/ApplicationServic

    nealeh, 
    The story is a bit complicated.  Here is the whole tale in sequence.  I bought a new camera.  Images from the new camera would not import into my copy of PSE 10.  I contacted adobe to see if there was a patch and was informed that I needed to upgrade to PSE 12.  I got PSE 12 and installed it only to find out that the Organizer would not display anything on my computer.  I contacted adobe and learned that I needed to upgrade my operating system to Mavericks.  Since my computer was a 2007 model and 7 years old, it could not be upgraded to Mavericks.  I bought a new computer.  When the new computer arrived, I transferred all of the files, photos and applications from the old computer to the new computer.  My photos were all then in a catalog in PSE 10 on the new computer. 
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    I noted that none of the videos are in any stack.  I reviewed my videos and if there was no thumbnail, I played the video to create a thumbnail.  There were maybe eight videos without a thumbnail.  The system had produced thumbnails for most of the videos.  All of the videos now have thumbnails.  I will try to operate normally for a few days before I try deleting the thumbnails from the catalog.  Let me see if things will work with the thumbnails complete.

  • My new Mac crashed. Have difficulties reinstalling CS6

    My new mac crashed. They installed a new hard drive. I'm trying to reinstall my CS6, I have the serial number. But the systems says that the code is invalid. What must I do? Must also say that finding a download page is difficult... I know how to go to my Adobe id and find my products and serial number, but from there I don't find a download page. Plus, because of the crash, I can't deinstall the first version. Thanks for helping!

    Contact support by web chat if you have serial number issues.
    Mylenium

  • My Mac crashed.  Can I retrieve the data somewhere that was entered before the crash?

    I use numbers to organize all of my work.  I hadn't saved the new information for about a day and a half and my Mac crashed.  That's never happened before.  When i restarted the computer, all of the new data that was entered since the last save was gone.  Is there a way to get that information back?  Isn't there an "autosave" on numbers?  I just feel like I haven't looked in the right place.  I pretty much NEED this info to do my job today and I'm trying not to flip out.  Can someone please help???

    I hope that now you will understand that computers aren't perfect tools and that if you don't take care to save your work from time to time, the chance to loose it is not null.
    If you are unable to press cmd + s by yourself every ten minutes, you may
    go to my iDisk :
    <http://public.me.com/koenigyvan>
    Download :
    for_iWork:autoSave_iWork.zip
    Expand it and install the resulting application.
    Yvan KOENIG (VALLAURIS, France) 12 mai 2011 15:03:24

  • Every app on my Mac crashes on start

    Hello everyone!
    Well this is not a joke, every app on my Mac crashes whenever in what condition. Finder, Pages, Keynote, System Preferences, System Information, Photoshop... all apps on my Mac crashes on start. This happened from I shutdown my Mac (normal condition) and I went to my friend's home then when I boot up my Mac all apps are dead. I think that it might be caused by HardDrive shock and damages the disk, so when I got home I headed to Apple's Internet Recovery to have a Hard Disk repair. At last nothing was changed after the repair. Before I head to my friends home, my Mac was totally fine and I didn't download anything to my Mac (might not be a virus).
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    My VMWare Fusion no longer works. The other apps aren't crashing, but I have inconveniences. TextEdit no longer brings up a new document right away. Safari sometimes shows my bookmarks when I don’t want to see them. It might even be slower. The Messages App doesn’t let me send text messages to people who don’t have iMessage. In Logic at one point my menu bar disappeared. And of course, the name reminds me of Sarah Palin and John McCain.
    In TextEdit I couldn't see the I-beam cursor.
    The Mail App might appear slower because it doesn’t show old messages right away.
    I do like some of the new features, like Maps, and freezing ads, but I was expecting a more seamless transition.
    And look, my fonts are different sizes above.
    I posted here because it was taking too long to load the main discussion list with 18,000 items.
    Message was edited by: Tom Cleland

  • I bought adobe lightroom 4 in august 2012, after my mac crashed i need to re-install it, how do i pr

    i bought adobe lightroom 4 in august 2012, after my mac crashed i need to re-install it, how do i proceed? i only have the adobe store invoice number as reference

    my account shows zero products - can´t remember whether i registered it back then - obviously not.
    and in the " find serial number" help i´m asked to provide the "24-character alphanumeric redemption code" - but as my mac crashed i don´t have the email either anymore that containded that code - all i have is the invoice saved as pdf containing the product number and an invoice number - any idea?

  • My Mountain Lion mac crashes after resuming from sleep

    Hello
    My Mountain Lion mac crashes after resuming from sleep every time I use it
    It happens every time the mac resumes from sleep and it started like a week ago
    I remember installing the new updates for flash? and xquartz and nothing else.
    I have also had microsoft word installed on my mac for about 1 weeks before this problem started so might be related to that
    Please share with me any tips on how to fix this because I am really annoyed of losing stuff after each time my mac resumes from sleep

    I have an iMac bought may -11, and it worked fine with Snow Leopard.
    About a week ago I bought and installed Mountain Lion 10.8.2. Everything went fine, and all software worked ok. iPhoto had some problems, but after installing update the system prompted to do, it has worked ok.
    The propblem occurs now and then, when computer is waked up from sleep. The Desktop occurs, but no software starts, not even System Tools untlil rebooting the computer. Of course, I can not reboot the computer from "Apple menu", but holding the power button down.
    This is very embarassing! OsX Mountain Lion has turned out to be a very big disappointment. I installed id because of iCloud (i have a new iPad, too with iOs 6 installed).
    Can anyone help me? Is there any other way to solve the problem than re-installing good old Snow Leopard?
    I would not like to do that, I bought Mac because I was bored in re-installing and recovering!
    Thank you

  • Mac crashes after activating full-screen

    Hello.
    My Mac crashes completely, when I go full-screen in VLC or online in megavideo. Not all the time, but every 2-3 days I guess.
    When I hit the full screen button or use the shortcut, first, my monitor turns black and then says, that he had lost connectivity. But there is nothing wrong with the cable, it doesn't turn back.
    My Mac doesn't react on anything, i.e. any sounds like when increasing the volume. After doing a force shutdown, I can see running downloads having stopped. As I once have waited 1 hour before doing the force shutdown, I can say that downloads stop right when my monitor turns black, so I suppose the whole OSX crashes.
    When this happens, the only thing I can do is do a force shutdown. I hav done all software updates and do not know what I can do else. Does anybody have any idea? Thank you very much for your help.
    I have a Mac Mini 1,6GHz with 2GB Ram and a 24" Acer V243HQ, using a DVI cable.

    11.8 is in beta phase. Athough you can log a bug for the same by using below link.
    https://bugbase.adobe.com/

  • I have a macbook pro after downloading yosemite software everything crashes help please.

    My computer takes a long time to turn on sometimes it does not even turn on... all my app from my mac crashes my adobes programs safari freezes a lot my google chrome wont even work....
    what to do ? please.

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    For this step, the title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)
    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

  • Mac crashed and can't open my Adobe applications.

    My mac crashed and even though my applications show I still have:
    Adobe After Effects CS5
    Adobe Bridge CS3
    Adobe Bridge CS4
    Adobe Bridge CS5
    Adobe Device Central CS4
    Adobe Device Central CS5
    Adobe Dreamweaver CS5
    Adobe Encore CS5
    Adobe Fireworks CS5
    Adobe Illustrator CS4
    Adobe Illustrator CS5
    Adobe Indesign CS4
    Adobe Indesign CS5
    Adobe Photoshop CS4
    Adobe Photoshop CS5
    and more.
    What I get is that there Configuration Error.  It is telling me to uninstall and reinstall the product.  If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.  Error 6.

    Uninstall the software by running the Adobe Cleaner tool:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Download new installers from this link:
    http://www.adobe.com/downloads/other-downloads.html

  • Adobe Elements 8 Mac Crashing

    Hi
    Help!!
    I have an issue whereby AE8 (Mac) Crashes constantly, mainly when saving a file via save for web but sometimes on opening a file and when I exit it will shut down but come up with a crash report. Its getting really frustrating. I have googled the problem and it appears others are experiencing the same thing. I have followed suggested solutions e.g. remove preferences in user/library/application support/adobe, the use disk utility to repair disk permissions. But it still happens. I got frustrated last night and deleted the Adobe folder under application support but this didn't resolve it. Sometimes I get to save one image, it seems OK, amend it and go to re-save and then ... crash. There are some suggestions it could be a memory issue? Not sure about this as I use memory intensive apps on my laptop such as Logic and its a stable as anything. Is there anything else I should be looking at. Someone suggested scanner driver might be the issue? I only downloaded the application 2 days ago. I ran an AE8 update and it found some, installed those but it didn't resole it. Is there anything under the library/application support/ on the main drive I should be considering? Nothing else crashes !!
    I am using
    Macbook, Intel Core 2 Duo, 2.16GHz, 2GB Ram, Mac OSX 10.6.1, GPU Intel GMA 950 64M
    Thanks
    Neal

    Here's some more links to the problem
    http://venturebeat.com/2009/08/27/pogue-snow-leopard-crashes-word-photoshop-printer/
    http://blogs.adobe.com/jnack/2009/09/a_few_problems_found_with_ps_sl.html
    http://blogs.adobe.com/jnack/snow_leopard/
    Hope helps
    I don't know what the latest is though. Has it been fixed? ?
    Neal

  • I updated to Yosemite, now my laptop keyboard does not work in MS Word for Mac. Help!

    I updated to Yosemite, now my laptop keyboard does not work in MS Word for Mac. Help! Any suggestions for fixing this?

    Did you ever get a solution to your problem? Because I am having the same problem. I was actually in the middle of using Word when the keyboard stopped working. But it works in other apps, including in Excel.
    Thing is that my laptop just got back from Apple for repairs and they replaced everything but the display - including the hard drive.
    So not only do I have plenty of hard drive space, but it should be virus and error free otherwise.
    I have only installed a few programs and redownloaded some of my files from places like Dropbox, but otherwise is essentially a new system.
    Oh - and it came with Yosemite, so I did not upgrade to Yosemite and still Word doesn't work.
    I've always had trouble getting Word to play nice with my Mac but that was also with the old, full hard drive.
    This is a fresh install. And since I lost all my files, I only had like 1 old file I have downloaded from email and accessed and was in the process of
    creating a new file when it crashed. I got no error, the keyboard just stopped working (to type). I also cannot even get Word > Preferences to even open,
    so it is completely unresponsive.
    I did a Google search and under the Microsoft communities two suggestions to that person were that there may be multiple copies installed -
    I have only the one - and that one is in the wrong place - again, I only have the one and it installed to the Hard drive (visible in Launchpad / Apps).
    Another suggestion was that there was some problem with the updates. I ran updates and they installed fine. That helper suggested that the user
    may have had different updates that worked for the other Office apps (Excel, PPT etc.) but not Word and that was at least part, if not all of his problem,
    but all my Office apps show the same update version 12.3.6, so that cannot be the issue with me.
    I've not yet tried uninstalling and reinstalling, but as I got no errors on the original install or updates, I'm not sure if that would fix it.
    I've found that Mac just doesn't play nice with some programs at all.
    And even though I have a factory installed version of Yosemite on a new, fresh hard drive, even when I booted up, my iPhoto app (which is empty) crashed. I am not sure if my iPhone or iPad was charging at the time, but I don't think so. iPhoto that I still have not even used has crashed several more times since, most notably when plugging in my iPhone / iPad to charge, namely when I declined to upload photos (by default) to DropBox. That may not be related at all, but thus far seems the only other problem I have encountered until this Word problem.
    I'm on a MacBook Pro, Sept. 2009, running OS X Yosemite 10.10.1 factory installed from Apple repairs running Office: 2008 for Mac (Home and Student edition).
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    Thanks

  • My Reader application on Mac crashes as soon as I connect my PRS-T1 to the USB.

    As soon I connect my PRS-T1 into USB and the Reader program starts syncing the Reader application (on my MAC) crashes. It happens every time, and I cannot sync books or anything.
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    Process: Reader [620]
    Path: /Applications/Reader.app/Contents/MacOS/Reader
    Identifier: com.sony.readerdesktop
    Version: 2.0.01 (2.0.01.11080)
    Code Type: X86 (Native)
    Parent Process: launchd [135]
    User ID: 501
    Date/Time: 2013-04-01 19:22:06.945 -0300
    OS Version: Mac OS X 10.8.3 (12D78)
    Report Version: 10
    Interval Since Last Report: 112286 sec
    Crashes Since Last Report: 14
    Per-App Interval Since Last Report: 1586 sec
    Per-App Crashes Since Last Report: 14
    Anonymous UUID: FDDA6CCD-6286-7E55-B053-88F42028DB43
    Crashed Thread: 14
    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Reader.app/Contents/MacOS/Reader
    __TEXT 0000000000001000-0000000000f6f000 [ 15.4M] r-x/rwx SM=COW /Applications/Reader.app/Contents/MacOS/Reader
    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x9109c7d2 mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x9109bcb0 mach_msg + 68
    2 com.apple.CoreGraphics 0x99016f98 _CGSSynchronizeWindowBackingStore + 131
    3 com.apple.CoreGraphics 0x98fc3569 _CGSLockWindow + 3142
    4 com.apple.CoreGraphics 0x98fc2742 CGSDeviceLock + 313
    5 libRIP.A.dylib 0x94114881 ripd_Lock + 62
    6 libRIP.A.dylib 0x9411434b ripl_BltShape + 451
    7 libRIP.A.dylib 0x94112446 ripc_Render + 389
    8 libRIP.A.dylib 0x9410e0c8 ripc_DrawRects + 546
    9 com.apple.CoreGraphics 0x98fbebcd CGContextFillRects + 144
    10 com.apple.CoreGraphics 0x98fdc75b CGContextFillRect + 32
    etc. etc. etc...
    Solved!
    Go to Solution.

    Hi jaglaser,
    Perform the following troubleshooting steps and check if it helps.
    Disconnect the Reader Digital Book from the computer and close the Reader software. Once disconnected, remove any memory cards you may have installed in your Reader.
    Reconnect the reader and test it for proper functionality. If you are still having the problem, continue to the next step.
    Disconnect the Reader Digital Book from the computer and format the Internal Memory of Reader Digital Book.
    If the problem still happens, turn off your Reader digital book and do a Hard Reset (https://us.en.kb.sony.com/app/answers/detail/a_id/31628/c/65%2C66/kw/31628). After doing a Hard Reset, it will be necessary to authorize your unit again.
    If possible, install the Reader software on another computer to test.
    If my post answers your question, please mark it as an "Accepted Solution."

  • Safari 5.0.5 (6533.21.1) - MAC crashes on and on!

    I have recently found that Safari (using 5.0.5 (6533.21.1)--Mac) crashes and hangs quite a bit. Safari simply crashes and disappears, requiring re-running it, on a number of occasions... enough to make me want to report it here.  I am using Snow Leopard 10.6.7.
    Here's log from Safari after it crashed last time:
    Process:         Safari [181]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.0.5 (6533.21.1)
    Build Info:      WebBrowser-75332101~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [95]
    Date/Time:       2011-05-13 21:36:36.129 +0100
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          264843 sec
    Crashes Since Last Report:           17
    Per-App Interval Since Last Report:  217868 sec
    Per-App Crashes Since Last Report:   17
    Anonymous UUID:                      7066144B-8F6E-4981-A898-EC6E5D6062B2
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: 0x000000000000000d, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    objc_msgSend() selector name: performSelector:withObject:
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libobjc.A.dylib                         0x00007fff85d9412d objc_msgSend + 57
    1   com.apple.Foundation                    0x00007fff8510b32f __NSThreadPerformPerform + 219
    2   com.apple.CoreFoundation                0x00007fff884792ad __CFRunLoopDoSources0 + 1021
    3   com.apple.CoreFoundation                0x00007fff884775f9 __CFRunLoopRun + 873
    4   com.apple.CoreFoundation                0x00007fff88476dbf CFRunLoopRunSpecific + 575
    5   com.apple.HIToolbox                     0x00007fff864677ee RunCurrentEventLoopInMode + 333
    6   com.apple.HIToolbox                     0x00007fff86467551 ReceiveNextEventCommon + 148
    7   com.apple.HIToolbox                     0x00007fff864674ac BlockUntilNextEventMatchingListInMode + 59
    8   com.apple.AppKit                        0x00007fff80649e64 _DPSNextEvent + 718
    9   com.apple.AppKit                        0x00007fff806497a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    10  com.apple.Safari                        0x0000000100015ff6 0x100000000 + 90102
    11  com.apple.AppKit                        0x00007fff8060f48b -[NSApplication run] + 395
    12  com.apple.AppKit                        0x00007fff806081a8 NSApplicationMain + 364
    13  com.apple.Safari                        0x0000000100009f18 0x100000000 + 40728
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x00007fff85503652 select$DARWIN_EXTSN$NOCANCEL + 10
    1   libSystem.B.dylib                       0x00007fff854d90e7 _dispatch_mgr_invoke + 388
    2   libSystem.B.dylib                       0x00007fff854d8cd4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                       0x00007fff854d87fe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                       0x00007fff854d8128 _pthread_wqthread + 353
    5   libSystem.B.dylib                       0x00007fff854d7fc5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                       0x00007fff854f8f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff854f8e19 nanosleep + 148
    2   libSystem.B.dylib                       0x00007fff854f8d83 usleep + 57
    3   RapportUtil1.dylib                      0x00000001140f99ec bp_heartbeat_thread + 202
    4   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 3:
    0   libSystem.B.dylib                       0x00007fff854f8f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff854fcda1 _pthread_cond_wait + 1286
    2   RapportKukai.dylib                      0x0000000103f3efeb pthreads_consumer_producer_queue<resolve_work_item>::dequeue(resolve_work_item& ) + 59
    3   RapportKukai.dylib                      0x0000000103f3e4bf pre_resolve_worker_thread_fn(void*) + 89
    4   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 4:  WebCore: IconDatabase
    0   libSystem.B.dylib                       0x00007fff854f8f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff854fcda1 _pthread_cond_wait + 1286
    2   com.apple.WebCore                       0x00007fff83d500f9 WebCore::IconDatabase::syncThreadMainLoop() + 249
    3   com.apple.WebCore                       0x00007fff83d4c1fc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
    4   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 5:
    0   libSystem.B.dylib                       0x00007fff854be29a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff854be90d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff88477932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff88476dbf CFRunLoopRunSpecific + 575
    4   com.apple.Foundation                    0x00007fff85172f5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    5   com.apple.Foundation                    0x00007fff850f3f29 __NSThread__main__ + 1429
    6   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 6:  Safari: SafeBrowsingManager
    0   libSystem.B.dylib                       0x00007fff854be29a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff854be90d mach_msg + 59
    2   com.apple.CoreFoundation                0x00007fff88477932 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation                0x00007fff88476dbf CFRunLoopRunSpecific + 575
    4   com.apple.Safari                        0x000000010002f5c5 0x100000000 + 193989
    5   com.apple.Safari                        0x000000010002f555 0x100000000 + 193877
    6   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 7:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x00007fff85501e52 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x00007fff88499498 __CFSocketManager + 824
    2   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    3   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 8:  WebCore: LocalStorage
    0   libSystem.B.dylib                       0x00007fff854f8f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff854fcda1 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff849e0a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                       0x00007fff840a0fb1 WebCore::LocalStorageThread::threadEntryPoint() + 193
    4   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 9:  Safari: SnapshotStore
    0   libSystem.B.dylib                       0x00007fff854f8f8a __semwait_signal + 10
    1   libSystem.B.dylib                       0x00007fff854fcda1 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore                0x00007fff849e0a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.Safari                        0x00000001001be5bd 0x100000000 + 1828285
    4   com.apple.Safari                        0x00000001000470a7 0x100000000 + 290983
    5   com.apple.Safari                        0x0000000100046f25 0x100000000 + 290597
    6   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    7   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 10:
    0   libSystem.B.dylib                       0x00007fff854be29a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x00007fff854be90d mach_msg + 59
    2   com.apple.QuartzCore                    0x00007fff88af73a6 CA::Render::Server::server_thread(void*) + 177
    3   com.apple.QuartzCore                    0x00007fff88af72e6 thread_fun + 34
    4   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    5   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 11:
    0   libSystem.B.dylib                       0x00007fff854d7f4a __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x00007fff854d835c _pthread_wqthread + 917
    2   libSystem.B.dylib                       0x00007fff854d7fc5 start_wqthread + 13
    Thread 12:
    0   libSystem.B.dylib                       0x00007fff854be2fa semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x00007fff854fcc92 _pthread_cond_wait + 1015
    2   com.apple.CoreVideo                     0x00007fff81e94de6 CVDisplayLink::waitUntil(unsigned long long) + 252
    3   com.apple.CoreVideo                     0x00007fff81e942a2 CVDisplayLink::runIOThread() + 644
    4   com.apple.CoreVideo                     0x00007fff81e93fe3 startIOThread(void*) + 139
    5   libSystem.B.dylib                       0x00007fff854f74f6 _pthread_start + 331
    6   libSystem.B.dylib                       0x00007fff854f73a9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000124b43a80  rbx: 0x0000000124b43a70  rcx: 0x0000000380185100  rdx: 0x0000000103f50bee
      rdi: 0x000000012044a710  rsi: 0x00007fff80d8d910  rbp: 0x00007fff5fbfe8c0  rsp: 0x00007fff5fbfe878
       r8: 0x00007fff7103af18   r9: 0x00000003881d7780  r10: 0x0000000000000001  r11: 0x0000000116d21550
      r12: 0x000000010081ce60  r13: 0x0000000000000001  r14: 0x0000000102800000  r15: 0x0000000000000000
      rip: 0x00007fff85d9412d  rfl: 0x0000000000010206  cr2: 0x000000011995ed39
    Binary Images:
           0x100000000 -        0x1006afff7  com.apple.Safari 5.0.5 (6533.21.1) <B81D1199-542C-D929-A1CA-A139EA6262C1> /Applications/Safari.app/Contents/MacOS/Safari
           0x100f83000 -        0x100fb5ff7 +librooksbas.dylib ??? (???) <6C82333E-DB42-9387-D2FD-12DCF07EB0BA> /Library/Rapport/bin/librooksbas.dylib
           0x103f00000 -        0x103f1cff7 +librooksmce.dylib ??? (???) <CF1FC1FB-0F40-3F9E-957D-5C21E7861AE9> /Library/Rapport/bin/librooksmce.dylib
           0x103f34000 -        0x103f60fff +RapportKukai.dylib ??? (???) <CF79E7ED-DC7C-AAD3-2943-6AF2304E22C3> /Library/Rapport/bin/RapportKukai.dylib
           0x1140e6000 -        0x1142b7ff7 +RapportUtil1.dylib ??? (???) <2AC9698F-101B-E813-5BB4-204F37E3C7E2> /Library/Rapport/bin/RapportUtil1.dylib
           0x114fd0000 -        0x114fd0fff  com.apple.JavaPluginCocoa 13.4.0 (13.4.0) <00AF9559-29EA-5E25-42CF-BE2447F9EBC5> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
           0x116c29000 -        0x116c2eff7  JavaLaunching ??? (???) <E859D1E8-3E9D-5432-DCFA-684A9B1EDD2C> /System/Library/PrivateFrameworks/JavaLaunching.framework/Versions/A/JavaLaunch ing
           0x11f10b000 -        0x11f29cfef  GLEngine ??? (???) <7B2CD458-D828-6A44-C918-C194838974D5> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
           0x11f2cd000 -        0x11f6a1ff7  com.apple.ATIRadeonX3000GLDriver 1.6.26 (6.2.6) <F2951F13-41D9-E6D7-D421-CB09F910ACA1> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRade onX3000GLDriver
           0x11f6dc000 -        0x11f702fff  GLRendererFloat ??? (???) <0AF0FF0D-6FD6-B5FA-9991-C8F58E8F1DD4> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <69130DA3-7CB3-54C8-ABC5-423DECDD2AF7> /usr/lib/dyld
        0x7fff80003000 -     0x7fff800e9fef  com.apple.DesktopServices 1.5.10 (1.5.10) <B7E00D85-F971-D85B-0217-482E15E9E924> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff800ea000 -     0x7fff80259fe7  com.apple.QTKit 7.6.6 (1756.15) <B35EDB1D-FCB0-1D40-629E-6ACB56D57C68> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
        0x7fff802af000 -     0x7fff802baff7  com.apple.HelpData 2.0.5 (34.1.1) <24DC6CD3-02B7-9332-FF6D-F0C545857B55> /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
        0x7fff80445000 -     0x7fff80462ff7  libPng.dylib ??? (???) <0C232C1E-49C8-F7A9-9634-DF2BDA1AB722> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff805a1000 -     0x7fff805c2fff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9F322F47-0584-CB7D-5B73-9EBD670851CD> /usr/lib/libresolv.9.dylib
        0x7fff805c3000 -     0x7fff805c7ff7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
        0x7fff805c8000 -     0x7fff805e1fff  com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff80606000 -     0x7fff80ffcfff  com.apple.AppKit 6.6.7 (1038.35) <9F4DF818-9DB9-98DA-490C-EF29EA757A97> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff80ffd000 -     0x7fff81036fef  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <F8E0672F-C0B4-B161-E50D-A1405D14F21C> /usr/lib/libcups.2.dylib
        0x7fff8103f000 -     0x7fff810befe7  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <1CF0AE2D-0E85-D41B-EC2D-8CFD298AB5A0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff812be000 -     0x7fff812c3fff  libGIF.dylib ??? (???) <1B9DCB7F-CD1D-B23F-8AC6-5292B94A4D0E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff812c4000 -     0x7fff813ceff7  com.apple.MeshKitIO 1.1 (49.2) <C19D0CCD-1DCB-7EDE-76FA-BF74079AFC6A> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
        0x7fff8173d000 -     0x7fff81753fe7  com.apple.MultitouchSupport.framework 207.10 (207.10) <F006B2C9-C03F-F863-1FBB-952EC77AE699> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff81754000 -     0x7fff817d1fef  com.apple.backup.framework 1.2.2 (1.2.2) <CD3554D8-DA47-DDBC-910C-B2F1DE3B8CA6> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
        0x7fff817d2000 -     0x7fff81893fef  com.apple.ColorSync 4.6.6 (4.6.6) <EC6C8119-23F6-A96E-47A3-5CD31E462AE3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
        0x7fff81894000 -     0x7fff818fefe7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff81927000 -     0x7fff81989fe7  com.apple.datadetectorscore 2.0 (80.7) <34592AFF-B1B8-2277-B013-70193E4E1691> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
        0x7fff819d5000 -     0x7fff81a1cfff  com.apple.QuickLookFramework 2.3 (327.6) <11DFB135-24A6-C0BC-5B97-ECE352A4B488> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
        0x7fff81a5f000 -     0x7fff81b94ff7  com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <AFAB42A2-A3A8-83D8-D583-613625706690> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff81b95000 -     0x7fff81b95ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
        0x7fff81b96000 -     0x7fff81ba1fff  com.apple.CrashReporterSupport 10.6.7 (258) <BB0B9A08-6CEC-0500-5BD1-C18E1465E406> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
        0x7fff81ba2000 -     0x7fff81cb9fef  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
        0x7fff81db8000 -     0x7fff81db8ff7  com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff81e92000 -     0x7fff81eb7ff7  com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
        0x7fff81eb8000 -     0x7fff81f3dff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
        0x7fff82123000 -     0x7fff82178ff7  com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
        0x7fff82262000 -     0x7fff82291ff7  com.apple.quartzfilters 1.6.0 (1.6.0) <9CECB4FC-1CCF-B8A2-B935-5888B21CBEEF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
        0x7fff82393000 -     0x7fff823d6ff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <2C596A24-8B86-79D6-1A8E-5E8FFB6A1558> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
        0x7fff823d7000 -     0x7fff823ebff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff823ec000 -     0x7fff825a4fef  com.apple.ImageIO.framework 3.0.4 (3.0.4) <EFB373AE-FE02-40C4-ABDC-09D61AFD25EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff825ad000 -     0x7fff828e1fff  com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff82917000 -     0x7fff82960ff7  com.apple.securityinterface 4.0.1 (40418) <77FDB498-B502-050C-6AF4-1DAB17F64B6F> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff82961000 -     0x7fff829b3ff7  com.apple.HIServices 1.8.2 (???) <80D63B54-3F43-080C-038A-70038D9AF325> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff829b4000 -     0x7fff830b106f  com.apple.CoreGraphics 1.545.0 (???) <F0A5F62D-4C66-5B1F-4F13-322932915901> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff830b2000 -     0x7fff830b6ff7  libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <49E6AF5D-AF9B-67CF-A6B8-C79F6BA8A627> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
        0x7fff830d0000 -     0x7fff830ddfe7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <45B5B514-7CEB-38A9-F34A-1D96F010EC42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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        0x7fff88878000 -     0x7fff888b9fff  com.apple.SystemConfiguration 1.10.5 (1.10.2) <FB39F09C-57BB-D8CC-348D-93E00C602F7D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
        0x7fff888ba000 -     0x7fff88903fef  libGLU.dylib ??? (???) <0FCD57C5-D7AA-F2DD-D2EC-C1C8B931F65C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
        0x7fff889d0000 -     0x7fff889dcfff  libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
        0x7fff889df000 -     0x7fff88a8ffff  edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
        0x7fff88aa4000 -     0x7fff88e41fe7  com.apple.QuartzCore 1.6.3 (227.36) <6FD8E129-135E-2F89-E9F0-A3CD0C6FCEF1> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff88e42000 -     0x7fff88e58fef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
        0x7fff88e68000 -     0x7fff88e83ff7  com.apple.openscripting 1.3.1 (???) <9D50701D-54AC-405B-CC65-026FCB28258B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff88e84000 -     0x7fff88eafff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
        0x7fff88eb0000 -     0x7fff88eb6ff7  com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff88eb7000 -     0x7fff88eecfef  com.apple.framework.Apple80211 6.2.4 (624.2) <B2CB69CE-A4F5-D70F-03DE-CF985D5558A2> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
        0x7fff88eed000 -     0x7fff88f2eff7  com.apple.CoreMedia 0.484.20 (484.20) <C1CC2CE5-0606-5F87-9445-ED7AF1DA31B6> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
        0x7fff88f2f000 -     0x7fff88f4fff7  com.apple.DirectoryService.Framework 3.6 (621.11) <AD76C757-6701-BDB5-631E-1CB77D669586> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
        0x7fff88f50000 -     0x7fff88f59ff7  com.apple.DisplayServicesFW 2.3.0 (283) <4F1220F7-D576-B761-9881-5810C03F87FA> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
        0x7fff88f5a000 -     0x7fff88f69fff  libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
        0x7fff88f86000 -     0x7fff89020ff7  com.apple.ApplicationServices.ATS 275.15.1 (???) <55B528A6-0C88-6CB8-152B-A34A440FACFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
        0x7fff89021000 -     0x7fff890fefff  com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff890ff000 -     0x7fff89110fff  SyndicationUI ??? (???) <62A4BC15-72EA-0CC1-046A-52E576E8D751> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
        0x7fff89111000 -     0x7fff89114fff  com.apple.help 1.3.1 (41) <54B79BA2-B71B-268E-8752-5C8EE00E49E4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff89115000 -     0x7fff891cafe7  com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff891cb000 -     0x7fff891ccff7  com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
        0x7fff891cd000 -     0x7fff89208fff  com.apple.AE 496.4 (496.4) <55AAD5CA-7160-7899-1C68-562ED8160DF7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff89209000 -     0x7fff89209ff7  com.apple.CoreServices 44 (44) <DC7400FB-851E-7B8A-5BF6-6F50094302FB> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
    Model: iMac11,3, BootROM IM112.0057.B00, 2 processors, Intel Core i3, 3.2 GHz, 4 GB, SMC 1.59f2
    Graphics: ATI Radeon HD 5670, ATI Radeon HD 5670, PCIe, 512 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST31000528AS, 931.51 GB
    Serial ATA Device: HL-DT-STDVDRW  GA32N
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd110000
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa120000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0xfa111000
    Any idea what causes the problem and how to fix it?
    Any help ver appreciated.

    You need to uninstall Rapport.
    http://www.trusteer.com/uninstalling-rapport-mac-os
    One of their representatives posted on here.
    https://discussions.apple.com/message/13325916#13325916
    Seems they are having problems.

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