MAC Desktop software and Blackberry 9900 OS7

I am not sure if it is justy me but having huge synch problems with my new 9900. The orginal format of the BB software have options to the left of the screen for Calendar, contacts, tasks and notes. This does not appear anymore as with my previos Bold. I have downloaded the latest update to my MAC but still no joy. Any ideas??
Rgds,
Rick.

I have this same problem with you when I just updated to the new Desktop Software, I was syncing music and contacts fine until that update. This is really bugging me right now. I need to sync music and photos. It's much easier. HELP
EDIT: found the problem. got this from a previous thread. Resize the application window. Everything will come back again

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No connection between Desktop software and Blackberry

All of a sudden on Thursday the phone and the desktop software stopped talking. I've been through all of the suggestions in the 'Troubleshooting the Desktop Software' page and the phone still won't connect. The desktop manager is simply showing 'Connect your Blackberry Device'.
Running XP Pro SP3, Desktop Software 6.1.0.35.
The phone is a Blackberry 9300 running software version 6.0 Bundle 2475 (v.6.0.0.546, Platform 6.6.0.207).
Thanks for your suggestions.

So, it's now been a week since this stopped working and three days since I posted here about it.
Is there anywhere else I can go to get this fixed, since apparently Blackberry simply don't give a fig?

Blackberry Desktop Software and Blackberry bold 9780

I am trying to synchronize my blackberry to Outlook but I am getting this error.
Synchronization Error: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support.
23:52:53.015 Logging Verbosity Set To '2' - Logging Enabled
23:52:53.016 SyncAPI logging for product
23:53:41.843 SyncObject:tartSync
23:53:41.868 Synchronization Thread Running
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23:53:41.883 Ending Loading Contracts
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23:53:41.894 Ending Translator Verification
23:53:41.894 Starting App Validation
23:53:41.947 COLTransUtil::InitializeOlAccess - Exception was thrown from COlAccess constructor.
23:53:41.947 Error Information: 14005 (000036b5) (KnownErrorWithLocalizedText), Description: A program error occurred at line 41 in .\OLTransUtil.cpp. Please report this error by sending a log to technical support., File: .\OLTransUtil.cpp, Line: 41
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23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
23:53:41.951 Sync completed at 11:53:41 PM on 07/02/12
Any help would be appreciated.

Hello,
You seem perhaps to already have tried at least some of what is discussed in this thread, but I cannot tell if you've truly tried it all...therefore, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Otherwise, it really sounds like you have some major conflict or issues with your Windows OS itself. While quite rare, it's not unheard of needing to completely reinstall Windows so as to get things working well. But, before you resort to that, you should do all of the normal Windows stuff -- Windows updates, check all of your apps for updates, run registry cleansers, run full virus scans, run malware detectors, etc. etc. etc. This very much sounds like a PC/Windows problem more than a Desktop Software problem.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to add language to a 9780 using Mac desktop software

Hi, I recently updated my Bold 9780 on Mac and the updated deleted all my languages, I need to know, how to add language using mac desktop software.

Hello hjmatias and welcome to the BlackBerry Support Community Forums.
You can use the Desktop Software for Mac, available for download at www.blackberry.com/mac to install additional languages.
Here is an article from the BlackBerry Technical Solution Center that will take you through the steps to add applications: KB19937
-HMthePirate
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Cant Sync Mac Desktop Software with Mac Outlook 2011

Hi,
I cant Sync Mac Desktop Software with Mac Outlook 2011, Calendar and Contacts etc.
The sync button is not highlighted on the BB Mac Desktop Software therefore it can't be clicked.
I have turned on sync in Outlook in Preferences under Sync Services.
In the BB Deskstop Software, when i click on the Calendar function, it says "There are no writable Calendars available for syncing on this computer. The Contacts section says "sync services is currently turned off on this Mac"
I have updated both the Deskstop software and Mac Outlook to the latest updates.
Regards.

Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Attempting to use anything NOT on that list will, of course, fail.
Secondly, you must have not have Outlook installed as "Click To Run":
KB24040 Support for Microsoft Office 2010 Click-to-Run installation
If you have it installed in that manner, you must correct that.
I have no idea how your prior machine was configured, but I know 100% that you can synchronize to a Win7X64 Laptop with Outlook 2010...I do it all the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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BB Mac Desktop Software v2.3.0.12

Hi,
Since I upgrade my BlackBerry Mac Desktop Software to v2.3.0.12 that released on 2/21/12 (for my Mac OS 10.6.8), I can't sync my contacts!!!
I tried to find the old version and I couldn't find it.
Please help me!
Thanks,
Sandy

Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

BB Storm screen problems after using Mac desktop software

Ever since I first used the Mac desktop software, I keep having problems with my Storm. The screen keeps dimming to about 30-40%, although it is set at 100%. I thought it was the device, so I got a new one. Same thing has happened. Anyone else having this problem?

Thanks again for the quick reply simongee,
To make sure it is not data related or hardware related (usb port speed), I would suggest performing a security wipe ****Backup first**** www.blackberry.com/btsc/KB14058
Then add a few test contacts and some test calendar appointments and then try to create a backup. Let me know how look it takes to do the backup.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Cannot detect 9720 to Mac Desktop Software

The Mac Desktop Software doesnt appear to detect my 9720.
Just sits there in the welcome to Blackberry Destop Spftware.
It is connected directly to my MacBook Pro (No Hubs).
The Apps Persmission's appear to be correct.
I have uninstalled and reinstalled - no change.
Does it have to be in Mass Storage Mode?
Does the Blacberry have to have a Data Card installed to enter Mass Storage Mode?
Any help would be great....
v7.1.0.1121
Mac OSX 10.9.5

Hi and Welcome to the Community!
The steps in this KB might be useful to you:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Cannot download desktop software and the one downloaded won't install

I've tried several times to download the blackberry desktop software and I've been having trouble downloading; it keeps been constantly interrupted during download. i was able to get a full version later but it did not install. it said something about the installation file not been validated and i should try again. i've been on it for a long while and don't know what to do.

Haven't got a solution, but want to see if I've got same problem- got 9300; windows 7 (tried download on both ultimate and premium)- keeps saying download unsafe- currpted

Desktop software and Windows xp

Hi, can anyone help me I am trying to download the drivers for the desktop software but it is not working. I am running windows xp sp3 32 bit. and a BB Torch 9800. I have uninstalled my previous BB desktop software and was hoping by installing a newer/different version that I might finally be able to sync my BB with my desktop.
Thank you

Hi and Welcome to the Community!
Sadly, from merely "it is not working", there is little to deduce...you'd need to tell us exactly the steps you attempt and exactly the results of each step, including the exact and complete content of any error messages presented to you. But, from "it is not working", there really is no way to make any sort of guess that would help you.
Nevertheless, perhaps some of the things in this thread will be of use to you:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Do you plan on supporting 64-bit Mac desktop applications and ANEs with the captive runtime?

I was wondering if Adobe plans to support 64-bit Mac desktop applications and ANEs with the AIR runtime using captive setup?

On 01/11/2011 16:39, Simon Flood wrote:
> So I have an iMac (4,1) running Snow Leopard.
>
> I tried installing the 32-bit Mac agent and it complained
>
> Package intended for 32 bit architecture
> Exiting with error code 237.
>
> so I installed the 64-bit agent - it was happy.
>
> I then logged out and back in to activate the agent but it isn't happy -
> I get a ZENworks Adaptive Agent dialog popup with the error "Cannot load
> 64-bit SWT libraries on 32-bit JVM".
>
> $ java -version
> java version "1.6.0_26"
> Java(TM) SE Runtime Environment (build 1.6.0_26-b03-384-10M3425)
> Java HotSpot(TM) Client VM (build 20.1-b02-384, mixed mode)
> $ uname -a
> Darwin <host>.<domain> 10.8.0 Darwin Kernel Version 10.8.0: Tue Jun 7
> 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386 i386
>
> System Software Overview in System Profiler has No recorded against
> 64-bit Kernel and Extensions.
>
> So yes Java is 32-bit but so is Mac OS X.
>
> Q1) How can I uninstall the (64-bit) Mac agent?
>
> Q2) Should I be installing the 32- or 64-bit Mac agent?
>
> I'm thinking I should be installing the 32-bit Mac agent so
>
> Q3) How can I install the 32-bit Mac agent?
For anyone following this thread I've now logged bug #728888.
Simon
Novell Knowledge Partner (NKP)
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Transfer Partner (TTP) program. See novell.com/ttp for more details.

I cannot sync my mac address book and BlackBerry

I have successfully installed the BlackBerry desktop software and was successful at syncing my calendar. However, my contacts will not sync. I get a message that my phone is set to wirelessly update and I need to shut it off. I follow the instructions to go to options and chose desktop or wireless sync off; neither of these options exist on my phone options. I do not know what a BES is but I don't think I have one; this is a personal phone. I've read several posts about this but none of them seem to answer this question.
Solved!
Go to Solution.

That's what I would do.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Hi Guys 'n' Gals! I have a problem with my computer going into 'Display Sleep' mode and it actually goes into full sleep mode. anyone know how to keep my Mac running software and not go into full sleep after I have set it to 'Never go into computer sleep

Hi Guys 'n' Gals!
I have a problem with my computer not going into 'Display Sleep' mode but actually goes into full Computer Sleep mode. Anyone know how to keep my Mac running software and not go into full sleep after I have set it to 'Never' go into 'Computer Sleep' within the 'energy saving' section!
Any ideas guys?
Miffa!

Reset SMC. http://support.apple.com/kb/HT3964
Choose the appropriate method.

I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

BLACKBERRY DESKTOP SOFTWARE and OSX Lion

Dear all
I have a new MacPro with latest OS XLion and after installed blackberry desktop software all system started go very slowly.
I called Apple support and they told me that BB has not any update that works with new OS X Lion system and installing and sync with BB software is not suggested
Since this is an important issues as I'm using BB for professional work I'll need to have such synchronization possible. How can I?
Thank you for your prompt help
Regards

Messagepads wrote:
Well, to me, it doesn't seem correct that BB is not compatible with Lion !?
I am using at the moment of writing this message the latest BB desktop software on my MB Pro 15 "mid-2010" and os X Lion without ANY problem of speed.
Just had an issue with the transition to iCloud (as many other people) obliging me to "repatriate" manually all my calendar and contact files!
For the rest, everything runs smoothly on my MAC
Just check that you really have the latest version of the software through the update menu command.
Really? Here is the article from Blackberry: - Just talked to them AGAIN and the answer is that yes I will be in a continuos loop with over 25% of my entries changing every other time I synch. Stupid
Syncing calendar events from the BlackBerry smartphone using BlackBerry Desktop Software for Mac causes multiple modifications to existing events
Article ID: KB25147
Product(s) Affected:
BlackBerry® Desktop Software (Mac OS)
Overview
When a sync is carried out with BlackBerry® Desktop Software for Mac and both the BlackBerry® smartphone and the calendar program on the Mac contain the same appointments or a large number of the same appointments the Mac sync alert appears showing modifications to those appointments already in the calendar on the Mac.
BlackBerryDesktop Software (Mac OS)
Mac OS
The issue occurs because appointments on the BlackBerry smartphone are categorized as 'public' or 'private'. The appointments by default are 'public' and a checkbox within the appointment details allows a user to mark it as private.Cause
As an example, iCal appointments do not have this categorization so when the sync takes places the BlackBerry smartphone data has this extra field being pushed and whilst iCal cannot display this data, the truth database in the Mac itself can store that information. This means that the data stored in the Mac truth table has this field added to its stored data.
The software is working as designed. Those modifications should be accepted.Resolution------
SOOOOOO - you accept and then synch - no problem. Close computer - open again - try to synch and get exact same message. Iphone is the answer.

MAC Desktop software and Blackberry 9900 OS7

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