MAC Desktop software lack of support

New to this board, but have posted in numerous other boards. When is RIM going release a desktop mgr software that is compatible with MAC? Yes, I know there is Pocketmac, but that application is worth the price that you pay for it...nothing. I have uninstalled and reinstalled it too many times to count and still run in to the same pathetic problems.
Yes, I know there is Missing sync. But why should I have to pay for a desktop mgr when RIM supplies a desktop mgr for FREE to Windows users.
Yes, I know I can BUY Parrels and run it on my mac, but again why should have to buy software to run on MAC to be able to use a BB.
When I bought this paperweight I was assured by both Verizon as well as RIM that the BB was "100% compatible with a MAC". What a BS LIE!!!!
Its pathetic that RIM has "had MAC software on our radar since 2004", yet 5 years later still nothing.
I'm now locked in to a 2 year agreement with my carrier for a phone that cannot be upgrade to a new OS, can not be properly synced, cannot be utilized to its fullest potential. Absolutely pathetic business practices on RIMs part.
Come on, even Turbo Tax comes Mac/Windows compatible. Why would it be so difficult for RIM to release a Desktop mgr for MAC other than they just don't care about their customers.

I think it's clear at this point that RIM doesn't give a S*&T about mac users. Which is sad, because those of us who do a lot of email aren't about to switch to the iPhone right now. I'm a die-hard bb user, but now that I've switched to a mac it seems that RIM dosn't really want my business anymore.
As soon as Apple comes out with an iPhone that has a real keyboard, I'm switching. Congratulations, RIM: you've turned off a long-time customer.

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How to add language to a 9780 using Mac desktop software

Hi, I recently updated my Bold 9780 on Mac and the updated deleted all my languages, I need to know, how to add language using mac desktop software.

Hello hjmatias and welcome to the BlackBerry Support Community Forums.
You can use the Desktop Software for Mac, available for download at www.blackberry.com/mac to install additional languages.
Here is an article from the BlackBerry Technical Solution Center that will take you through the steps to add applications: KB19937
-HMthePirate
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Cant Sync Mac Desktop Software with Mac Outlook 2011

Hi,
I cant Sync Mac Desktop Software with Mac Outlook 2011, Calendar and Contacts etc.
The sync button is not highlighted on the BB Mac Desktop Software therefore it can't be clicked.
I have turned on sync in Outlook in Preferences under Sync Services.
In the BB Deskstop Software, when i click on the Calendar function, it says "There are no writable Calendars available for syncing on this computer. The Contacts section says "sync services is currently turned off on this Mac"
I have updated both the Deskstop software and Mac Outlook to the latest updates.
Regards.

Hi and Welcome to the Community!
First off, you must have installed one of the compatible Desktop Organizer apps:
KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
Attempting to use anything NOT on that list will, of course, fail.
Secondly, you must have not have Outlook installed as "Click To Run":
KB24040 Support for Microsoft Office 2010 Click-to-Run installation
If you have it installed in that manner, you must correct that.
I have no idea how your prior machine was configured, but I know 100% that you can synchronize to a Win7X64 Laptop with Outlook 2010...I do it all the time.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BB Mac Desktop Software v2.3.0.12

Hi,
Since I upgrade my BlackBerry Mac Desktop Software to v2.3.0.12 that released on 2/21/12 (for my Mac OS 10.6.8), I can't sync my contacts!!!
I tried to find the old version and I couldn't find it.
Please help me!
Thanks,
Sandy

Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
-FB
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Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

BB Storm screen problems after using Mac desktop software

Ever since I first used the Mac desktop software, I keep having problems with my Storm. The screen keeps dimming to about 30-40%, although it is set at 100%. I thought it was the device, so I got a new one. Same thing has happened. Anyone else having this problem?

Thanks again for the quick reply simongee,
To make sure it is not data related or hardware related (usb port speed), I would suggest performing a security wipe ****Backup first**** www.blackberry.com/btsc/KB14058
Then add a few test contacts and some test calendar appointments and then try to create a backup. Let me know how look it takes to do the backup.
-ViciousFerret
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Cannot detect 9720 to Mac Desktop Software

The Mac Desktop Software doesnt appear to detect my 9720.
Just sits there in the welcome to Blackberry Destop Spftware.
It is connected directly to my MacBook Pro (No Hubs).
The Apps Persmission's appear to be correct.
I have uninstalled and reinstalled - no change.
Does it have to be in Mass Storage Mode?
Does the Blacberry have to have a Data Card installed to enter Mass Storage Mode?
Any help would be great....
v7.1.0.1121
Mac OSX 10.9.5

Hi and Welcome to the Community!
The steps in this KB might be useful to you:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MAC Desktop Software not connecting

Okay, here is the problem...apart from the missing Languages:
When I connect the 9800 to my MAC utilizing the BB Desktop Software. If I click Applications, the only things that come up are third party Apps that I have downloaded, AccuWeather, The Weather Channel and WhatsApp Messenger. Nothing else shows up!.
Now if I check for updates I get the following message: "BlackBerry Desktop Software could not connect to the update server. There may be a problem with your network connection or the server is not responding. Please try again later". Now obviously I can connect to the internet and read my mail so the network is working fine!
So as to performing a clean reload, they do not apply as it seems its impossible to get that far.
Also I do not understand how the the carrier can determine what is loaded on ones phone. I have tried loading the device software with the SIM card installed and without it, same thing.
Or is it that I am doing something wrong?
I should perhaps mention that I am in Germany and my Carrier is eplus!
I am adding my original post, as I believe my problems are all connected:
Languages Missing
After reinstalling OS Software on 9800 I no longer have the languages that I had before e.g. German, French, Italian, Spanish,…don't get me wrong there are other languages, but the ones I need.
Using the BB Desktop Software I have looked in the Backup/Restore and Applications Folders, but no mention of Languages.
How can I get the others back?
I connected my 9800 to my Mac OS 10.8.4 with the BlackBerry Desktop Software 2.4.0 for the first time. I made a backup and after that somehow my 9800 restarted and then a message came up on screen (Mac) that the device had not been put away correctly, then another message came up that the 9800 did not have an OS installed, it gave 3 options to install all 6.0.0 but with different bundles. I installed the recommended bundle. I have also tried the other bundles, with the same result, which is not the Languages that I require!
MOD EDIT: Subject changed to reflect a new topic

Hello nealpferd,
Thank you for your question regarding BlackBerry Desktop Software for Mac and language support.
All language packs for BlackBerry smartphones are provided to BlackBerry smartphone users by the wireless service provider where the BlackBerry smartphone was purchased. The language packs are contained in the BlackBerry Device Software for the specific BlackBerry smartphone model and specific wireless service provider.
Please refer to the following article regarding language support on your BlackBerry smartphone:
How to obtain language packs for BlackBerry smartphones - http://www.blackberry.com/btsc/KB13067
Regarding the "BlackBerry Desktop Software could not connect to the update server" message, do you know if your device is currently active on a BlackBerry Enterprise server or was at one point?
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Device not recognized by Mac Desktop Software

I have tried to sync my Blackberry 8830 World Edition with the latest version of the Mac Blackberry Desktop Software (v. 2.1.3, build 10), but the device is not recognized.
I am working on a MacBook Air running under OS 10.6.8.
I've tried changing USB cables, but this makes no difference.
Some postings advise restarting the computer with the "3" and "2" keys depressed, in order to boot into 32-bit mode, but this hasn't enabled the recognition of the device either.
Thanks in advance for suggestions/advice.

Hey newsmith,
Welcome to the BlackBerry Support Community Forums.
Do you mass storage enabled on the BlackBerry? Also does the BlackBerry show that it is charging? Try removing the battery and place it back in.
-ViciousFerret
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

BlackBerry Desktop Software doesn't support the BlackBerry 10 OS

a feuniquely useful and unique to BB.w years ago I upgraded to a OS 10 device and owned for less than 24 hours before paying to get my OS7 bold 9930 back. Currently debating on getting a classic, but believe that OS10 still does not support BB desktop nor the BNA website.
These were two features that I used very often and that I found unique to BB and very useful.
How is OS10 supplanting these tools and services?
Why in the world are they not retroactively supported?

Hello,
It is completely well documented what is required...here:
http://us.blackberry.com/software/desktop/overview.html?LID=us:bb:software:desktopsoftware&LPOS=us:b...
As you can see, BBLink and BBBlend exist for BB10, while the BB Desktop Software exists for legacy devices. BB10 and legacy devices are very very different...I can completely understand why they would need a totally new set of PC software for such a new and different device. It is what it is, and Blend provides a level of functionality never even dreamed of for legacy BBOS (well, maybe dreamed...but never delivered).
rvnfo wrote:
the BNA website.
I have on idea what that is, so can't help you there.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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MAC Desktop software and Blackberry 9900 OS7

I am not sure if it is justy me but having huge synch problems with my new 9900. The orginal format of the BB software have options to the left of the screen for Calendar, contacts, tasks and notes. This does not appear anymore as with my previos Bold. I have downloaded the latest update to my MAC but still no joy. Any ideas??
Rgds,
Rick.

I have this same problem with you when I just updated to the new Desktop Software, I was syncing music and contacts fine until that update. This is really bugging me right now. I need to sync music and photos. It's much easier. HELP
EDIT: found the problem. got this from a previous thread. Resize the application window. Everything will come back again

New mac desktop software wiped my phone

Any help would be appreciated.
My phone reset twice while attempting the first sync with the new BB desktop software. When it came back almost everything was gone. Email non-functioning, all messages gone, all the apps I use regularly gone, contacts, calendar, everything gone.
Of course I have all my contacts and calendars on backup - not a huge problem - can be replaced via missing sync (should have stuck with missing sync - it works decent)
Problem is - all my blackberry apps and programs were missing: maps, the games - including WORD MOLE - my favourite game. How do I get these back onto my phone? nowhere can I find this software on BB site.
I was able to replace BB Messenger and Facebook from the BB Apps store.

I just downloaded the new desktop manager for mac last night and when I ran the first sync everything that wasnt saved to my sdcard is now gone. Screw you blackberry, my next phone will be an iPhone.

Mac desktop software

anyone using this yet and how does it appear to be working? thanks.
andy

I was able to download and install the software today without issue. I have run it a few times to test it and it appears to be working very well. I have a Blackberry Storm and my Mac is an IMAC. I have read in these forums that people who were running an earlier version of Desktop Manager for Mac ("leaked version") have had problems. For me it is working fine.
One concern, it does not seem to sync the camera files with IPhoto. Hopefully this will come in a later release. Bluetooth connectivity would also be great if anyone from BB is listening!
Good luck.

BlackBerry Desktop Software Is their a download for Mac desktop Os 10.5.8

Hi
I was wondering if their is an archive within Blackberry where I could download a BlackBerry Desktop Software for my mac. I am useing 10.5.8, the new version is for 10.6 or higher.
Regards
Vintage Tec head 8088

This subject has been discussed on the forum already.
No earlier versions of the MAC desktop software for reasons unknown to us.
Indeed PC versions can be retrieved somewhere, I guess, but not for the Mac.
Only a possible reader of this forum could offer you his file if still an older version in his archive folders or something similar.
Fingers crossed
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Cannot restart iMac after installing desktop software

Hello.
I installed Mac Desktop software into my iMac (intel), and restarted it.
As you know, you see gray Apple logo with white background, however, the usual desktop never comes up.
How should I do?
If someone has any solution, please let me know!!
Thank you in advance.

Hello cmaisano,
Welcome to the BlackBerry Support Community Forums.
It sounds like the BlackBerry Desktop Manager updated the software on the BlackBerry smartphone.
Thank you
-DrP
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Blackberry DeskTop Software not detecting My Q10

I'm Having Q10 but when connecting to DeskTop Softwate getting Error Message "This BlackBerry device is running the BlackBerry 10OS. BlackBerry Desktop Software doesn't support the BlackBerry 10 OS. Visit www.blackberry .com/support to learn more about how to synchronize your media files back up and resotre devise data and more with your decice"
I serchted in www.blackberry.com/support but nothing useful found. Please help for my this problem

Hi and Welcome to the Community!
Indeed, the Desktop Software does not work with BB10 devices. Instead, you need the LINK software...available here:
http://us.blackberry.com/software/desktop/blackberry-link.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

MAC Desktop software lack of support

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