Mac does not redial when busy

I already set my Mac to redial automatically after three seconds when it gets a busy tone but it does not do it. It's like the computer does not recognize the busy tone because it continues to say 'connecting'. This is a little frustrating for me because I always have to manually disconnect then connect again.
I hope you can help me. Thanks.

http://docs.info.apple.com/article.html?artnum=106748 Mac OS X: Troubleshooting a dial-up/PPP Internet connection

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