Mac download needed of Elements 12 ... not the PC version I ended up with?

I purchased the PC version of Elements by mistake.   I thought Adobe knew of my using a MAC ... but obviously did not.   What can I do?

contact adobe support if you have a pc license number, http://helpx.adobe.com/contact.html?product=flash&topic=using-my-product-or-service

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    2014-05-07 09:33:56:220
    1036 e70
    Misc  = Process: C:\Windows\system32\svchost.exe
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    Misc  = Module: c:\windows\system32\wuaueng.dll
    2014-05-07 09:33:56:180
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    2014-05-07 09:33:56:221
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    2014-05-07 09:33:56:222
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    2014-05-07 09:33:56:544
    1036 e70
    Agent  * WU client version 7.6.7600.256
    2014-05-07 09:33:56:545
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    2014-05-07 09:33:56:546
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    2014-05-07 09:33:56:547
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    Agent  * Network state: Connected
    2014-05-07 09:33:57:315
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    Setup Service restarting after SelfUpdate
    2014-05-07 09:33:57:545
    1036 e70
    Setup Client version: Core: 7.6.7600.256  Aux: 7.6.7600.256
    2014-05-07 09:33:57:592
    1036 e70
    Report CWERReporter::Init succeeded
    2014-05-07 09:33:58:326
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    Report ***********  Report: Initializing static reporting data  ***********
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    1036 e70
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    199 101
    {0011B9ED-9189-4D58-BE25-FA2F13FC3D6C}
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    SelfUpdate Success
    Content Install Installation successful and restart required for the following update: Windows Update Aux
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    1036 e70
    Agent  * Windows Update access disabled: No
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    1036 e70
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    2014-05-07 09:34:42:341
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    1036 f08
    Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdates]
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    2014-05-07 09:34:42:392
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    2014-05-07 09:34:44:669
    1036 f08
    Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
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    1036 f08
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    2014-05-07 09:34:44:754
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    2014-05-07 09:34:44:777
    1036 f08
    Misc Microsoft signed: Yes
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    1036 f08
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    2014-05-07 09:34:44:788
    1036 f08
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    1036 f08
    Setup Determining whether a new setup handler needs to be downloaded
    2014-05-07 09:34:44:855
    1036 f08
    Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Handler\WuSetupV.exe:
    2014-05-07 09:34:44:862
    1036 f08
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    2014-05-07 09:34:44:862
    1036 f08
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    1036 f08
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    1036 f08
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    2014-05-07 09:34:44:873
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    Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
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    1036 f08
    Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
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    Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
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    Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
    2014-05-07 09:34:45:048
    1036 f08
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    2014-05-07 09:34:45:234
    1036 f08
    Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
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    1036 f08
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    2014-05-07 09:34:48:415
    1036 f08
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    2014-05-07 09:34:48:415
    1036 f08
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    PT WARNING: Cached cookie has expired or new PID is available
    2014-05-07 09:34:48:424
    1036 f08
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    PT  Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING: GetCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING: SOAP Fault: 0x00012c
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING:     faultstring:Fault occurred
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING:     ErrorCode:ConfigChanged(2)
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING:     Message:(null)
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/GetCookie"
    2014-05-07 09:34:48:454
    1036 f08
    PT WARNING:     ID:cb5babad-3a1d-4e6b-946e-736ed4746e3f
    2014-05-07 09:34:48:464
    1036 f08
    PT WARNING: Cached cookie has expired or new PID is available
    2014-05-07 09:34:48:464
    1036 f08
    PT Initializing simple targeting cookie, clientId = 97287ab2-5824-44d2-bf93-8a98da659f77, target group = CO, DNS name = c18714.csd.local
    2014-05-07 09:34:48:464
    1036 f08
    PT  Server URL = http://csd26.csd.local:80/SimpleAuthWebService/SimpleAuth.asmx
    2014-05-07 09:35:06:497
    1036 e70
    AU Forced install timer expired for scheduled install
    2014-05-07 09:35:06:497
    1036 e70
    AU UpdateDownloadProperties: 0 download(s) are still in progress.
    2014-05-07 09:35:06:497
    1036 e70
    AU Setting AU scheduled install time to 2014-05-08 07:00:00
    2014-05-07 09:35:06:498
    1036 e70
    AU Successfully wrote event for AU health state:0
    2014-05-07 09:35:14:236
    1036 f08
    PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-05-07 09:35:14:236
    1036 f08
    PT  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://csd26.csd.local:80/ClientWebService/client.asmx
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    1036 f08
    Agent  * Found 0 updates and 79 categories in search; evaluated appl. rules of 859 out of 1494 deployed entities
    2014-05-07 09:35:20:194
    1036 f08
    Agent *********
    2014-05-07 09:35:20:194
    1036 f08
    Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates]
    2014-05-07 09:35:20:194
    1036 f08
    Agent *************
    2014-05-07 09:35:20:209
    1036 f08
    Report CWERReporter finishing event handling. (00000000)
    2014-05-07 09:35:20:209
    1036 f08
    Report CWERReporter finishing event handling. (00000000)
    2014-05-07 09:35:20:209
    1036 bb8
    AU >>##  RESUMED  ## AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
    2014-05-07 09:35:20:209
    1036 bb8
    AU  # 0 updates detected
    2014-05-07 09:35:20:209
    1036 bb8
    AU #########
    2014-05-07 09:35:20:209
    1036 bb8
    AU ##  END  ##  AU: Search for updates [CallId = {5AA2F00A-8964-4543-A740-EC45C5FD5752}]
    2014-05-07 09:35:20:209
    1036 bb8
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    2014-05-07 09:35:20:210
    1036 bb8
    AU Successfully wrote event for AU health state:0
    2014-05-07 09:35:20:210
    1036 bb8
    AU Featured notifications is disabled.
    2014-05-07 09:35:20:211
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    AU AU setting next detection timeout to 2014-05-08 11:19:46
    2014-05-07 09:35:20:211
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    AU Setting AU scheduled install time to 2014-05-08 07:00:00
    2014-05-07 09:35:20:212
    1036 bb8
    AU Successfully wrote event for AU health state:0
    2014-05-07 09:35:20:212
    1036 bb8
    AU Successfully wrote event for AU health state:0
    2014-05-07 09:35:25:183
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    Report REPORT EVENT: {C1B39107-F517-4477-AAE3-9B1F1D6002BF}
    2014-05-07 09:35:20:193-0400 1
    147 101
    {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdates
    Success Software Synchronization
    Windows Update Client successfully detected 0 updates.
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    Report REPORT EVENT: {669B9537-BB71-4190-BA58-A97F725AE4D8}
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    156 101
    {00000000-0000-0000-0000-000000000000}
    0 0 AutomaticUpdates
    Success Pre-Deployment Check
    Reporting client status.
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    My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe.  Has anyone ever been able to do that.  If so can you tell me how to do that.

    Hi vision4success ,
    I would like to gather some information regarding your issue, So, please answer the questions below:
    What is the exact issue that you are facing?
    Do you get any error while installing Photoshop element?
    What is the Operating System that you are using?
    Since when you are facing this problem. Has it ever worked for you?
    What all steps did you try from your end?
    If you have any other details regarding the issue that might help us, please feel free to mention that as well.
    Waiting for you reply.
    Regards,
    Sarika

  • I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1  ?

    I started my update for ios 5.1for iPhone 4s and cancelled it have way through now it says it's downloaded but really it's not the update is still there and when I try to update it it says unable to install update : an error occurred installing iOS 5.1  ?

    See Here... Unable to Update or Restore...
    http://support.apple.com/kb/HT1808

  • After downloading and trying to install the newest version of i tunes on my pc, I got an error message telling me: unable to locate component MSVCR80.dll. Now I can't use the version I had and obviously not the newest version. Any ideas about how to fix ?

    After downloading and trying to install the newest version of i tunes on my pc, I got an error message telling me: unable to locate component MSVCR80.dll. Now I can't use the version I had and obviously not the newest version. Any ideas about how to fix ?

    Solving MSVCR80 issue and Windows iTunes install issues.
    Thanks to user turingtest2 for this solution.
    Solving MSVCR80 issue and Windows iTunes install issues.
    If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    You may be required to boot into safe mode to complete the folder deletion process.

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