Mac elements8 install fails -locked fonts?
I'm trying to install elements8 on a brand new imac. No other third party programs have been installed.
All the components install, but elements terminates with error 2, and the even though I'm using an admin account Support Advisor says it can't access system information. The program then says it's error 18470: A font is locked, and it suggests running cs4 clean script or unlocking the font. The link for the first suggestion is broken. There are no further instructions. The Adobe helpdesk is closed for the holiday.
On a clean machine? Seems like a bug to me. How do I proceed?
Hi Bobh,
Installing the trial version should technically be no different than installing from the CD as both the builds are the same. I believe what has happened in between is that the font file which was creating issues got deleted or installed properly.
Since you are entering the correct serial number, i believe, you shouldnt be getting trial screen. This is something which concerns me.Can you please provide more details like does the serialization screen accepts the serial number as correct? Is the machine connected to internet? After entering the serial number whether "Deactivate.." link inside the Help Menu gets active or not?
In case you need to reinstall the build, then keep the installer build which you downloaded from the web safe at some secure location. You can re-install as many number of times you want through the same installer. You dont need to download the installer again from the web.
I would also say that you can re-install it again from the DVD as well, now that the font issue is resolved installer should work fine from it as well unless your DVD is indeed corrupt by chance. (If the issue is indeed with DVD, then you can call customer care, validate your license and ask them to resend you another copy of the DVD)
Regards,
Ankush
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