Mac Factory Reset

I am almost in tears, I am sick, I have the flu. Yesterday I was using my 13" Macbook Pro with Retina Display, no problem what so ever! Today, I am sick, I am tired and I need to work on my homework assignement, I open my Mac and everything seems to have done a factory reset. I was having technical difficulties with iCloud and this weekend I meant to bring my laptop to the Apple store so that they could help me. I have tried turning off my computer's power button and the screen goes black. I turn it back on and it's the same. Anybody know how to undo a factory reset? Please?

Ok, figured it out, turns out someone was logged in as guest user and didn't sign out. Anyone who has simiilar problems try this
Go under the apple button (at the top of screen) and verify that someone isn't logged in as guest user.

Similar Messages

  • Factory resetting my mac without the original disk

    Hello community!
         I would like to factory reset my MacBook Pro from mid 2010 with OS X v10.6 but I do not have the original installation CDs. So here's two amazing questions:
    1) Is there any way I can get the CD's, either by burning them using a recovery partition or either by Apple itself (and the price it'll cost)?
    2) If not, or because it'll cost me too much to buy the CDs from Apple, is there any way to factory reset without the CDs? Also, would I need the account information of the administrator account? Because I don't have these information (not that it's a stolen MacBook but I just bought it from a random guy for really cheap). Also, if it's possible, how do I reinstall the bundled applications that came with the MacBook such as iLife?
    Thank you guys for responding as fast as you can.

    iLife comes in a separate DVD.
    I have not seen that the main system install DVD restore anything but the OS. In the modern days of the Lions, when you reinstall a Mac you can download the iLife apps from the App Store if you are entitled to them (i.e., the Mac you have registered to your AppleID came with them). Don't know for older systems (didn't use iLife back then).

  • Factory Reset Old Nano On PC (Was Formatted On Mac)

    I borrowed a friend's old Nano -- I believe it is a 2nd gen. (Long and skinny design and, I'm pretty sure, no video).
    I used it with my Mac and my iTunes.  And I must have done some sort of reset so that iPod worked on my Mac and played my music.
    I returned the iPod to him and suggested he would need to restore / reformat / ... to make the iPod work with his iTunes on his PC.  No suggestion of playing my songs or the stuff I would have loaded on the iPod. He wants a clean reset and wants to load his music from his iTunes on his PC.
    He can't get it to work.  The Nano is charged up but when he plugs it into his PC it doesn't show up.
    I'm flying a bit blind here -- not sure what generation of Nano, what iTunes nor what version of Windows.
    Any advice what I should suggest he do (or I should do the next time I'm at his computer)?
    Would it do any good to do a factory reset using my Mac?
    Can the Genius Bar people do the reset?
    ...Thanks

    Yes.  The Genius Bar can help you set it back to format it needs to be in.
    Has your friend tried resetting the nano with it connected to his PC?  To do this, press and hold both the Select and Menu buttons together long enough for the Apple logo to appear.
    If you are up for the job, see this article for information on how to format the iPod as FAT32 using Disk Utility on your Mac.
    http://www.methodshop.com/gadgets/ipodsupport/erase/
    B-rock

  • I factory reset my mac

    i factory reset my mac ist working rigth

    How did you go about doing this?
    ========
    You provided no system info what-so-ever. 
    When posting in Apple Communties/Forums/Message Boards.......It would help us to know which Mac model you have, which OS & version you're using, how much RAM, etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
    CLICKY CLICK---> https://discussions.apple.com/docs/DOC-3602
    CLICKY CLICK-----> Help us to help you on these forums

  • I factory reset my mac but it not accept my id?

    I factory reset my mac ,but wehen i put my id it's not work,,,,why.

    It means that Apple ID that you are trying to use wasn't used to purchase OS X Mavericks. If you have multiple Apple ID's then try with other Apple ID. If you have access to another mac computer then Open App Store and purchase OS X Mavericks (which btw is for free).

  • Factory Reset Mac OS X Effects on Bootcamp

    Quick question:
    Will factory resetting my computer get rid of my bootcamp partition?
    Thanks

    Hello DrFission,
    The process of an Erase & Install (equivalent to a 'factory reset' of the operating system) and removing your Boot Camp partition involve different processes and will not affect one another.
    OS X Mavericks: Erase and reinstall OS X
    http://support.apple.com/kb/PH14243
    Boot Camp: Remove Windows from your Mac
    http://support.apple.com/kb/PH17861
    Cheers,
    Allen

  • I factory reset my Mac Book Pro and when entering the Upgrade SN of LR5 it says it's Invalid. Any suggestions? Thanks.

    I factory reset my Mac Book Pro and when entering the Upgrade SN of LR5 it says it's Invalid. Any suggestions? Thanks.

    It will be necessary for you to install Lightroom from an upgrade installer. An upgrade requires the original serial number from the version that you first purchased, as well as the serial number for the upgrade. The upgrade serial number, by itself, will not work.

  • Ipod sync after a factory reset on a mac.

    I have an ipod with 8,000 odd songs on it and my laptop was factory reset by Apple, so trying to sync my ipod back to the same laptop will not allow it as it is said it is synced with another library. Is there a way I can make it remember that the two libraries are the same?

    See:
    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
    Sync Your iOS Device with a New Computer Without Losing Data - How-To Geek
    Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

  • I recently purchased an iMac from a friend who factory reset it, and now I can't reinstall Mountain Lion?

         As the title says, I can't reinstall Mountain Lion. When I turn on the iMac, it send me straight to OX X Utilities. When I click on Reinstall Mountain Lion, it asks for my ID, but then states I did not purchase Mountain Lion. How do I fix this issue? I've tried asking Apple Support, but to no avail. I don't think the guy I spoke with understood what was going on.
    I cannot get around OS X Utilities. There are only four options for me.
    Reinstall Mountain Lion
    Back Up (tried, nothing comes up)
    Get Help Online (which is what I'm doing here)
    Erase or Restore Utilities (I've checked this, it says my disks are not malfunctioning)
         My friend suggested signing into his ID to reinstall but when we did, it also said this ID has not purchased Mountain Lion. We logged into Apple Support went to registed devices and there was nothing there. I think he may have used another ID which is he searching for the info for. If we get the right ID, then maybe it will let us sign in on his name and reinstall Mountain Lion. But if he can't, or Apple won't take his ID, then I'm at a loss for options.
         So now I'm here, hoping someone else who bought a used iMac from a friend who factory reset it and needs info on how to reinstall Mountain Lion can help me. I don't know what else to do. If I can't get this thing sorted out, I'll have to drive to the apple store. The closest one is 60 miles away, so I'm not looking forward to that. Is that my only option now? What can I do?
    tl;dr I bought a used iMac from a friend who factory reset it, and now I don't know how to reinstall Mountain Lion. What are my options?

    If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
    Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
    http://www.apple.com/osx/how-to-upgrade/
    Regards.

  • Can't do Factory Reset on New Airport Express

    I just tried to install a new Airport Express today on my existing network (Wired to a port on my Airport Extreme). The new Airport Express shows up in the Airport Utility on my Macbook, but no matter what I do (manual or continue) it hangs for about a minute while saying "Reading the Airport Express configuration" and reports an error (-6753 "An error occurred while reading the configuration".
    As a side note, which I can't seem to talk to the Airport Express, I have no problem getting to the Airport Extreme and doing whatever I want using the Airport Utility.
    I decided to do a Factory Reset to get things back to the beginning. I followed the instructions (unplugged, held reset button, plugged back in, waited while holding the button). At no point did it flash green four times. Instead after about 10 seconds it started blinking yellow rapidly (sounds like the hard reset which is done with power on).
    All the Airport Utility comes up with is the Name, IP Address, Version (a revision behind at 7.3.1), and Airport ID. It also shows the icon for the device with a yellow indicator.
    Ultimately I'd like to use this device to get better network coverage upstairs -- possibly as a 5 GHz-only port, and then set the Airport Extreme to 2.4 GHz-only.
    Any ideas why I can't do a factory reset?
    About all the Airport Utility comes up with is the IP, MAC and firmware revision
    All I know about this new APexpress is that it is one rev behind on Firmware (7.3.1) but it doesn't want to update.

    It appears that the Factory Reset mode simply DOES NOT WORK.
    By attaching directly to the APExpress via a ethernet cable (direct, no switch, so nothing else there), and by turning off WiFi on my MacBook, I was able to discover and connect to the APExpress. I changed from extend network to join network, and udpated, then was presented with a green LED. I thought things were working, so I removed the ethernet cable and tried connection by WiFI again, but still the APE would NOT show up.
    So I did another direct connect with WiFi turned off. I turned the radio off in the APE as well and was able to connect to it and update the firmware to 7.3.2. Finally I turned the radio back on, and told it to form its own network.
    In this mode I am back to getting the flashing yellow LED, and I still can't see the APextreme.
    So it looks like either I have a bad APE, or there is some firmware bug between it and the Airport Utility. In any event, after I first connected to the APE via WiFi, fresh out of the box, I was never able to connect again in a way that would allow me to actually configure the product. I've only been able to do this via the ethernet connection and WiFi off.
    And, of course, the Factory Reset simply DOES NOT WORK, so I have no way to put it back to the way it was when I first opened the box yesterday.
    I'm hoping someone has a solution for this, but beginning to doubt it.

  • My husband used my icloud, apple ID info on his iphone 5. we have tried deleting with no luck. Ive done a factory reset and still it won't delete his email as icloud on my phone now.

    We accidently set up my icloud email and apple id on my husbands new ihpne 5. Now on my Iphone 5 I can't get rid of it. I have deleted the account - nothing. I have done a complete factory reset and nothing!
    Everytime I access my email it states my apple id and icloud settings are incorrect. HELP!

    HI,
    It may pay to bookmark this page.
    http://www.apple.com/support/systemstatus/
    8:40 PM      Wednesday; April 10, 2013
      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Blank Screen after factory reset 7911 phone

    Hello guys,
    I had a weird issue on an 7911 ip phone. It was connected to my network and on the display of the phone was saying "ethernet disconnected".
    What i did was a soft and a hard reset using 123456789*0# and then 3497672850*# following the guidelines of a conversation in the forum
    https://supportforums.cisco.com/thread/2166581
    After the factory reset the device has a blank screen (I left it for more than an hour connected on the network bearing in mind that some processes might be loading in the background and the firmware will load at some point..that didn't happen) and it is unable to receive an ip address ("show ip dhcp bindings", shows nothing related to the mac address of that device).
    To eliminate the possibility that the problem might be on the network card of the phone, i've factory reset a working phone using the above described procedure.
    I had the same problem with that phone too.
    Are there are any log commands that i can use to further investigate my issue?  (I can't see any logs using "terminal monitor"command)
    I am using call manager express 4.3.0 on a cisco 2800 router.

    Dragan,
    I tried what you suggested with no luck.
    What i noted is that, when i plug the power adapter on the phone and connect the ethernet cable on the switch port of the phone (the other end goes to a d-link small switch) the light on the small d-link switch doesn't come up. However if i plug the ethernet cable on the pc port of the phone the light goes green. I checked it with two phones that i've factory reset and it is the same problem.
    What i understood from this, is that the pc is unable to retrieve an ip from the dhcp server and the necessary option 150 to locate the tftp server and retrieve the necessary firmware.
    Gordon, due to the above mentioned problem i can't proceed with wireshark since i don't have network connectivity between the phone and my workstation.
    Guys, do you have any alternatives that i can give a try?
    Thanks a banch!

  • I need a font book factory reset & a clean slate

    My font book is is a mess!  I have duplicate fonts in about 4 different directories (my fault) and want a fresh start.  I did an "export" of my fonts but I am unsure how to do a factory reset.  I've read the Font Management in OS X doc but am unclear if clearing the cache will bring me back to just the basic system fonts or only clears the history.
    Do I need to go in and delete ("file ----> remove font") the fonts in font book one by one and THEN clear the cache before reinstalling the ones I want in the ONE directory folder where I want them to live?  (lesson learned).  I have 1200 (not including the duplicates) fonts that I need to sift through and am looking for the fastest way to do this without losing the key system fonts for Mac, Office 2011 and Adobe CS5 Creative Suite.
    Is that amount of installed fonts still manageable with font book or should I be looking at a different font management solultion?  I can't answer that for myself until I make it manageable with only ONE copy of each font   
    Thanks in advance for your help!  I promise that I've read through this site and have been googling all day but haven't been sure about resetting the it all back to square one 
    Tara

    There isn't an easy, singular answer to your question, though it would be fairly straightforward if it weren't for Office. I am curious how you arrived at 4 directories of fonts. There are only three Fonts folders OS X looks at. The ones in the System folder, the main Library folder, and the one in the active user account. Since you shouldn't even be looking in the System folder (if you don't know what you're doing), the only two places you should have any fonts you've added would be the main Library and your account.
    Anyway, start by launching Font Book. Delete any Font sets or Library sets you have created. Close Font Book. Create a new folder on the desktop. Call it "mine". Anything you want really, just so it refers to the fonts in your user account. Go to the Fonts folder in your user account and move all fonts out of that folder to the new one on the desktop. Create another new folder on the desktop named "lib". Open the /Library/Fonts/ folder and move all fonts into the second new folder. Both the /Library/Fonts/ folder, and the Fonts folder in your user account should be empty.
    Follow the instructions at the bottom of Font Management in OS X to restore all fonts from the Snow Leopard DVD. You will be using Pacifist to restore both the System and Library fonts. When you're done, your fonts will be back to the way the were when you first installed OS X.
    From the desktop folder you named "lib". Move Hoefler Text.ttc and STHeiti Medium.ttc to the /Library/Fonts/ folder. Replace the versions you just restored with these newer versions. They were updated in 10.6.5.
    Office 2011 installs many newer versions of fonts OS X comes with. Move these fonts from the 'lib" folder into the /Library/Fonts/ folder so you again replace the ones you just restored.
    Arial.ttf
    Arial Italic.ttf
    Arial Bold.ttf
    Arial Bold Italic.ttf
    Brush Script.ttf
    Times New Roman.ttf
    Times New Roman Italic.ttf
    Times New Roman Bold.ttf
    Times New Roman Bold Italic.ttf
    Verdana.ttf
    Verdana Italic.ttf
    Verdana Bold.ttf
    Verdana Bold Italic.ttf
    Wingdings.ttf
    Wingdings 2.ttf
    Wingdings 3.ttf
    Here's where it gets a bit trickier. Office 2011 also installs a number of old fonts which conflict with the newer .ttf OpenType fonts. Delete these from the "lib" folder on your desktop. Note that they do not have a file extension.
    Andale Mono
    Arial Black
    Arial Narrow
    Arial Rounded Bold
    Comic Sans MS
    Georgia
    Impact
    Tahoma
    Trebuchet MS
    Without being able to see what you have left in the "lib" folder, I can't easily say what you can move back into the /Library/Fonts/ folder. So I'll list everything else Office 2011 installs that you can move back in. Office uses many of these for its supplied templates. Cambria is the default font family for Word.
    Abadi MT Condensed Extra Bold
    Abadi MT Condensed Light
    Baskerville Old Face
    Batang.ttf
    Bauhaus 93
    Bell MT
    Bernard MT Condensed
    Book Antiqua
    Bookman Old Style
    Bookshelf Symbol 7.ttf
    Braggadocio
    Britannic Bold
    Calibri Bold Italic.ttf
    Calibri Bold.ttf
    Calibri Italic.ttf
    Calibri.ttf
    Calisto MT
    Cambria Bold Italic.ttf
    Cambria Bold.ttf
    Cambria Italic.ttf
    Cambria Math.ttf
    Cambria.ttf
    Candara Bold Italic.ttf
    Candara Bold.ttf
    Candara Italic.ttf
    Candara.ttf
    Century
    Century Gothic
    Century Schoolbook
    Colonna
    Consolas Bold Italic.ttf
    Consolas Bold.ttf
    Consolas Italic.ttf
    Consolas.ttf
    Constantia Bold Italic.ttf
    Constantia Bold.ttf
    Constantia Italic.ttf
    Constantia.ttf
    Cooper Black
    Copperplate Gothic Bold
    Copperplate Gothic Light
    Corbel Bold Italic.ttf
    Corbel Bold.ttf
    Corbel Italic.ttf
    Corbel.ttf
    Curlz MT
    Desdemona
    Edwardian Script ITC
    Engravers MT
    Eurostile
    Footlight Light
    Franklin Gothic Book Italic.ttf
    Franklin Gothic Book.ttf
    Franklin Gothic Medium Italic.ttf
    Franklin Gothic Medium.ttf
    Gabriola.ttf
    Garamond
    Gill Sans MT Bold Italic.ttf
    Gill Sans MT Bold.ttf
    Gill Sans MT Italic.ttf
    Gill Sans MT.ttf
    Gill Sans Ultra Bold
    Gloucester MT Extra Condensed
    Goudy Old Style
    Gulim.ttf
    Haettenschweiler
    Harrington
    Imprint MT Shadow
    Kino
    Lucida Blackletter
    Lucida Bright
    Lucida Calligraphy
    Lucida Console.ttf
    Lucida Fax
    Lucida Handwriting
    Lucida Sans
    Lucida Sans Typewriter
    Lucida Sans Unicode.ttf
    Marlett.ttf
    Matura Script Capitals
    Meiryo Bold Italic.ttf
    Meiryo Bold.ttf
    Meiryo Italic.ttf
    Meiryo.ttf
    Mistral
    Modern No. 20
    Monotype Corsiva
    Monotype Sorts
    MS Gothic.ttf
    MS Mincho.ttf
    MS PGothic.ttf
    MS PMincho.ttf
    MS Reference Sans Serif.ttf
    MS Reference Specialty.ttf
    MT Extra
    News Gothic MT
    Onyx
    Palatino Linotype Bold Italic.ttf
    Palatino Linotype Bold.ttf
    Palatino Linotype Italic.ttf
    Palatino Linotype.ttf
    Perpetua Bold Italic.ttf
    Perpetua Bold.ttf
    Perpetua Italic.ttf
    Perpetua Titling MT
    Perpetua.ttf
    Playbill
    PMingLiU.ttf
    Rockwell
    Rockwell Extra Bold
    SimSun.ttf
    Stencil
    Tw Cen MT Bold Italic.ttf
    Tw Cen MT Bold.ttf
    Tw Cen MT Italic.ttf
    Tw Cen MT.ttf
    Wide Latin
    Anything you have left in the "lib" folder on your desktop will either be duplicates, or fonts installed by other third party apps. That will essentially be true of any fonts you moved out of your user account. I can't tell you which, if any of these, would need to be moved back in. For now, combine the two into a single folder and store them away anywhere not in any of the three Fonts on the hard drive. There will be a bunch of them as CS5 installs a slew of fonts. None of which it needs to operate.
    That's as far as I can help with the fonts themselves.
    Now open Disk Utility and run a Repair Permissions on your startup drive. Moving the fonts around will cause them to have permissions OS X doesn't like. Mainly just because you moved them back into the /Library/Fonts/ folder and it will want to change the permissions to OS X as the owner simply because of where they are.
    Last few things to do.
    Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until you see a progress bar towards the bottom of the screen. You can let go of the Shift key at that point.
    OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode.
    Next to take care of the System's font cache files.
    Close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:
    sudo atsutil databases -remove
    Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.
    This removes all font cache files. Both for the system and the current user font cache files. After running the command, close Terminal and immediately restart your Mac.
    Last step when back at the desktop. Launch Font Book so it can create a new database based on the fonts currently in the drive's three Fonts folders.
    There should be no duplicates. Everything OS X and Office installs will be available.

  • Can I run a factory reset on my MacBook Pro and later reinstall my purchased apps, or will I have to pay for them again?

    My MacBook Pro is a work computer, and my company may need to run a factory reset on it. I don't have much faith in their abilities to save any of my info, so I am backing all my photos and videos up on an external hard drive, but I am concerned I will lose my purchased apps in the process. 
    Is there any way I can get those back later if I need to?  There's a lot of purchased apps on my MacBook Pro.
    Thanks!

    Like posted above if you purchased them from the Mac App store all you have to do is Login to the MAS with the same Apple ID used to buy them and they will be available for Re-Download and install.
    If you purchased some of them from the developers website then the developer might of sent you a registration code in an email. Find those and make a Text Document out of them and then Print that text Doc and save it to that external for safe keeping.
    You can then go back to the developer website and re-download their program and install it using that key/reg code to authorize it.

  • How do I factory reset my Macbook Pro and then restore using my time machine back up?

    Hey guys,
    My Macbook Pro has slowed down & had more and more random crashed recently and a friend suggested doing a factory reset. My Macbook is about 3 1/2 years old now so it's about time I did something and this always used to work for me on PC's.
    I've kept a completely up to date time machine back-up since day 1 (I'll do another immediately before the reset.) and would rather use that to restore all my files. Will I have to reinstall all my apps with this? (Thats fine if I do, it would just be nice to know first) How do I do the factory reset & how to I restore from time machine afterwards.
    Many Thanks
    MegaBeaker

    First obtain an external hard drive to back up to. Go to your system preferences and look under Time Machine. Select your external hard drive as your backup drive then start a full backup.  Then follow these steps provided by Apple:
    In the menu bar, choose Apple menu > Restart. Once your Mac restarts (and the gray screen appears), hold down the Command and R keys.
    Select Disk Utility, then click Continue.
    Select your startup disk on the left, then click the Erase tab.
    Choose Mac OS Extended (Journaled) from the Format menu, enter a name, then click Erase.Important:   Erasing the disk removes all the information from the disk. Be sure to back up the information you want to keep to an external device.
    After the disk is erased, choose Disk Utility > Quit Disk Utility.
    Select Reinstall OS X, click Continue, then follow the onscreen instructions.

Maybe you are looking for