Mac Help and Freezing

Hello, I had some trouble with Mac Help yesterday - as in it's gone! - and I've tried the troubleshooting tips, but still no Mac Help. I don't know if probable cause is constant freezing over the last two days? Today is better (hence I can type), but I guess it is only a matter of time. The computer only freezes when plugged in and hooked up to internet, no problems when on battery (don't have Airport at home). Need Mac Help for help - but it isn't there and system keeps freezing in safari and discussions. Please, please some info?!?!?

The fact it is only freezing when you are plugged in
and hooked up to the internet says something about
how you are hooked up to the internet may be at
issue. What method of internet connection do you
have? Is it a standard telephone line, an ethernet
or USB modem?
Also have you backed up your data? Some
troubleshooting steps may require risky operations to
the hard disk, so we want to make sure you are backed
up first before we proceed.
Hi, and thanks for the reply. I haven't been able to respond, because - of course - every time I do the Mac freezes halfway through my message.
I have a modem and broadband at home, although I have recently purchased an Airport Card, which I haven't used yet. The problem is that I am going abroad for three months on Saturday (which is why I bought the card to access the school's WiFi where I'm going), and I doubt I'll be able to do much before then.
I only really have iTunes on it that I might not be able to get back. Although I have iPod rip which I have used. My guarantee from where I bought my iBook doesn't run out until October - so in theory I can go to them when I return.
The freezing only occurs when I'm attached to the modem (though not neccesarily online), and seems to be better when it only runs off the battery. It is very confusing. It also seems to freeze more often when I type - it's not so bad when I'm just browsing.
I'm writing this on a friend's computer to get all the info out there. I will check the responses but don't know if/when I will be able to type again as it's such a lottery...But I really would appreciate any help you can offer - and any advice about backing up my information.
Many thanks,
Zachary
iBook G4 Mac OS X (10.3.9)

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dru

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HI there, it seems i've installed a third party software that has completely messed up my mac help, and when i tried to ping "helposx.apple.com" it showed me this...
Ping has started…
PING e3168.c.akamaiedge.net (2.19.220.245): 56 data bytes
64 bytes from 2.19.220.245: icmp_seq=0 ttl=59 time=29.940 ms
64 bytes from 2.19.220.245: icmp_seq=1 ttl=59 time=38.090 ms
64 bytes from 2.19.220.245: icmp_seq=2 ttl=59 time=40.892 ms
64 bytes from 2.19.220.245: icmp_seq=3 ttl=59 time=32.291 ms
64 bytes from 2.19.220.245: icmp_seq=4 ttl=59 time=32.891 ms
64 bytes from 2.19.220.245: icmp_seq=5 ttl=59 time=50.598 ms
64 bytes from 2.19.220.245: icmp_seq=6 ttl=59 time=41.589 ms
64 bytes from 2.19.220.245: icmp_seq=7 ttl=59 time=35.500 ms
64 bytes from 2.19.220.245: icmp_seq=8 ttl=59 time=29.665 ms
64 bytes from 2.19.220.245: icmp_seq=9 ttl=59 time=35.249 ms
64 bytes from 2.19.220.245: icmp_seq=10 ttl=59 time=43.002 ms
64 bytes from 2.19.220.245: icmp_seq=11 ttl=59 time=31.050 ms
64 bytes from 2.19.220.245: icmp_seq=12 ttl=59 time=30.501 ms
64 bytes from 2.19.220.245: icmp_seq=13 ttl=59 time=41.866 ms
64 bytes from 2.19.220.245: icmp_seq=14 ttl=59 time=36.824 ms
64 bytes from 2.19.220.245: icmp_seq=15 ttl=59 time=33.766 ms
64 bytes from 2.19.220.245: icmp_seq=16 ttl=59 time=29.378 ms
64 bytes from 2.19.220.245: icmp_seq=17 ttl=59 time=31.450 ms
64 bytes from 2.19.220.245: icmp_seq=18 ttl=59 time=31.833 ms
64 bytes from 2.19.220.245: icmp_seq=19 ttl=59 time=33.179 ms
--- e3168.c.akamaiedge.net ping statistics ---
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Process: Google Chrome Helper [7511]
Path: /Applications/Google Chrome.app/Contents/Versions/5.0.342.7/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper
Identifier: com.google.Chrome.helper
Version: 5.0.342.7 (342.7)
Code Type: X86 (Native)
Parent Process: Google Chrome [7321]
Date/Time: 2010-04-03 02:16:32.171 +0100
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 21117C7F-340F-4E8B-B434-BE991642F24B
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 1
Thread 0:
0 libSystem.B.dylib 0x92bc444e _semwaitsignal + 10
1 libSystem.B.dylib 0x92beedcd pthreadcondwait$UNIX2003 + 73
2 com.google.Chrome.framework 0x02d73c78 ChromeMain + 6334136
3 com.google.Chrome.framework 0x02d9c3ad ChromeMain + 6499821
4 com.google.Chrome.framework 0x032a45cb ChromeMain + 11776011
5 com.google.Chrome.framework 0x032a48db ChromeMain + 11776795
6 com.google.Chrome.framework 0x032a30d0 ChromeMain + 11770640
7 com.google.Chrome.framework 0x03cdc4ef ChromeMain + 22490927
8 com.google.Chrome.framework 0x02d2bcff ChromeMain + 6039359
9 com.google.Chrome.framework 0x02d2da33 ChromeMain + 6046835
10 com.google.Chrome.framework 0x03bb1079 ChromeMain + 21265081
11 com.google.Chrome.framework 0x03bb1138 ChromeMain + 21265272
12 com.google.Chrome.framework 0x033c59ed ChromeMain + 12960813
13 com.google.Chrome.framework 0x038dcd60 ChromeMain + 18298784
14 com.google.Chrome.framework 0x034cd6bb ChromeMain + 14041339
15 com.google.Chrome.framework 0x034d9316 ChromeMain + 14089558
16 com.google.Chrome.framework 0x03737292 ChromeMain + 16571602
17 com.google.Chrome.framework 0x036bdf67 ChromeMain + 16075175
18 com.google.Chrome.framework 0x033d511f ChromeMain + 13024095
19 com.google.Chrome.framework 0x02d0dfb8 ChromeMain + 5917176
20 com.google.Chrome.framework 0x02cddbf6 ChromeMain + 5719606
21 com.google.Chrome.framework 0x02d85d0b ChromeMain + 6408011
22 com.google.Chrome.framework 0x02d8663b ChromeMain + 6410363
23 com.google.Chrome.framework 0x02d611b4 ChromeMain + 6257652
24 com.apple.CoreFoundation 0x94bf43c5 CFRunLoopRunSpecific + 3141
25 com.apple.CoreFoundation 0x94bf4aa8 CFRunLoopRunInMode + 88
26 com.apple.HIToolbox 0x925412ac RunCurrentEventLoopInMode + 283
27 com.apple.HIToolbox 0x925410c5 ReceiveNextEventCommon + 374
28 com.apple.HIToolbox 0x92540f39 BlockUntilNextEventMatchingListInMode + 106
29 com.apple.AppKit 0x90e576d5 _DPSNextEvent + 657
30 com.apple.AppKit 0x90e56f88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.AppKit 0x90e4ff9f -[NSApplication run] + 795
32 com.google.Chrome.framework 0x02d60c5d ChromeMain + 6256285
33 com.google.Chrome.framework 0x02d603e6 ChromeMain + 6254118
34 com.google.Chrome.framework 0x02d85c54 ChromeMain + 6407828
35 com.google.Chrome.framework 0x02d1a70e ChromeMain + 5968206
36 com.google.Chrome.framework 0x02769db8 ChromeMain + 2040
37 com.google.Chrome.helper 0x00001fc6 0x1000 + 4038
Thread 1 Crashed:
0 com.google.Chrome.framework 0x02d50e77 ChromeMain + 6191287
1 com.google.Chrome.framework 0x02d51420 ChromeMain + 6192736
2 com.google.Chrome.framework 0x02d51a81 ChromeMain + 6194369
3 com.google.Chrome.framework 0x0276af9f ChromeMain + 6623
4 com.google.Chrome.framework 0x02d19fdb ChromeMain + 5966363
5 com.google.Chrome.framework 0x02d8b371 ChromeMain + 6430129
6 libSystem.B.dylib 0x92bee155 pthreadstart + 321
7 libSystem.B.dylib 0x92bee012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92bbd266 machmsgtrap + 10
1 libSystem.B.dylib 0x92bc4a5c mach_msg + 72
2 libSystem.B.dylib 0x92bed8e6 vprocmigregister2 + 225
3 libSystem.B.dylib 0x92bed794 bootstrap_register2 + 66
4 libSystem.B.dylib 0x92c01803 bootstrap_register + 47
5 com.google.Chrome.framework 0x02d52f94 ChromeMain + 6199764
6 com.google.Chrome.framework 0x02d51a8f ChromeMain + 6194383
7 com.google.Chrome.framework 0x0276af9f ChromeMain + 6623
8 com.google.Chrome.framework 0x02cce437 ChromeMain + 5656183
9 com.google.Chrome.framework 0x032a0b6b ChromeMain + 11761067
10 com.google.Chrome.framework 0x02d9f89e ChromeMain + 6513374
11 com.google.Chrome.framework 0x02d5fc13 ChromeMain + 6252115
12 com.google.Chrome.framework 0x02d85c54 ChromeMain + 6407828
13 com.google.Chrome.framework 0x02d99944 ChromeMain + 6488964
14 com.google.Chrome.framework 0x02d8b371 ChromeMain + 6430129
15 libSystem.B.dylib 0x92bee155 pthreadstart + 321
16 libSystem.B.dylib 0x92bee012 thread_start + 34
Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x000194a0 ebx: 0x02d50e41 ecx: 0xb01846cc edx: 0x00000000
edi: 0x00000a07 esi: 0x00000001 ebp: 0xb0184a18 esp: 0xb0184790
ss: 0x0000001f efl: 0x00010202 eip: 0x02d50e77 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x1ff8 +com.google.Chrome.helper 5.0.342.7 (342.7) <275da1f7a978511b572068aa66991c3d> /Applications/Google Chrome.app/Contents/Versions/5.0.342.7/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper
0x19c6000 - 0x1b4cfef +libffmpegsumo.dylib ??? (???) <8797ec2347e05c69eac48626b6e43b94> /Applications/Google Chrome.app/Contents/Versions/5.0.342.7/Google Chrome Framework.framework/Libraries/libffmpegsumo.dylib
0x2767000 - 0x4be6fe7 +com.google.Chrome.framework 5.0.342.7 (342.7) <2b62837babfa2c0d3ed3436eb8961987> /Applications/Google Chrome.app/Contents/Versions/5.0.342.7/Google Chrome Framework.framework/Google Chrome Framework
0x14ece000 - 0x1522cfff com.apple.RawCamera.bundle 3.0.1 (523) <bb20c4c8acee7b40c1a04bf4ec6b8796> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
0x90003000 - 0x9004cfef com.apple.Metadata 10.5.8 (398.26) <e4d268ea45379200f03cdc7c8bedae6f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x90217000 - 0x90268ff7 com.apple.HIServices 1.7.1 (???) <ba7fd0ede540a0da08db027f87efbd60> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x90269000 - 0x90292fff libcups.2.dylib ??? (???) <56606d10ebe7748522786218d3954586> /usr/lib/libcups.2.dylib
0x90293000 - 0x9050ffe7 com.apple.Foundation 6.5.9 (677.26) <c68b3cff7864959becfc7fd1a384f925> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x90629000 - 0x9065bfff com.apple.LDAPFramework 1.4.5 (110) <bb7a3e5d66f00d1d1c8a40569b003ba3> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
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0x90775000 - 0x9078dfff com.apple.openscripting 1.2.8 (???) <0129d2f750f5ddcb92f4acf8a3541952> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9078e000 - 0x9078eff8 com.apple.Cocoa 6.5 (???) <a1bc9247cf65c20f1a44d0973cbe649c> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9078f000 - 0x9086ffff libobjc.A.dylib ??? (???) <400e943f9e8a678eea22a1d1205490ee> /usr/lib/libobjc.A.dylib
0x90870000 - 0x90874fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x90875000 - 0x9091cfeb com.apple.QD 3.11.57 (???) <35f058678972d42b88ebdf652df79956> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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0x922d1000 - 0x922f5fff libxslt.1.dylib ??? (???) <6a58a8724941e8a0cfeb0cae28ea3f37> /usr/lib/libxslt.1.dylib
0x922f6000 - 0x92337fe7 libRIP.A.dylib ??? (???) <e9c5df8bd574b71e55ac60c910b929ce> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9249e000 - 0x924e0fef com.apple.NavigationServices 3.5.2 (163) <72cdc9d21f6690837870923e7b8ca358> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x92511000 - 0x92819fe7 com.apple.HIToolbox 1.5.6 (???) <eece3cb8aa0a4e6843fcc1500aca61c5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x9281a000 - 0x9283efeb libssl.0.9.7.dylib ??? (???) <5b29af782be5894be8b336c9c73c18b6> /usr/lib/libssl.0.9.7.dylib
0x929e0000 - 0x92a3cff7 com.apple.htmlrendering 68 (1.1.3) <1c5c0c417891b920dfe139385fc6c155> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x92b88000 - 0x92b88ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x92b96000 - 0x92bb5ffa libJPEG.dylib ??? (???) <37050c2a8d6f7026c94b4bf07c4d8a80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x92bb6000 - 0x92bbbfff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
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0x93018000 - 0x9301fffe libbsm.dylib ??? (???) <fa7ae5f1a621d9b69e7e18747c9405fb> /usr/lib/libbsm.dylib
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0x9305f000 - 0x9312afef com.apple.ColorSync 4.5.3 (4.5.3) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
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0x93441000 - 0x9357aff7 libicucore.A.dylib ??? (???) <f2819243b278259b9a622ea111ea5fd6> /usr/lib/libicucore.A.dylib
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0x9379b000 - 0x93822ff7 libsqlite3.0.dylib ??? (???) <3334ea5af7a911637413334154bb4100> /usr/lib/libsqlite3.0.dylib
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0x93c5a000 - 0x93d21ff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x93d23000 - 0x93e0bff3 com.apple.CoreData 100.2 (186.2) <44df326fea0236718f5ed64084e82270> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93e7a000 - 0x94217fef com.apple.QuartzCore 1.5.8 (1.5.8) <a28fa54346a9f9d5b3bef076a1ee0fcf> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94218000 - 0x9421fff7 libCGATS.A.dylib ??? (???) <1339abfb67318d65c0130f76bc8c4da6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94220000 - 0x9422ffff libsasl2.2.dylib ??? (???) <0ae9f3c08d8508d9dba56324c60ceb63> /usr/lib/libsasl2.2.dylib
0x942a3000 - 0x942a3fff com.apple.Carbon 136 (136) <eb3c292d5544512f86e1e4e743c23f8e> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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0x942f1000 - 0x9434bff7 com.apple.CoreText 2.0.4 (???) <f0b6c1d4f40bd21505097f0255abfead> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9434c000 - 0x9481dfbe libGLProgrammability.dylib ??? (???) <7f18294a7bd0b6afe4319f29187fc70d> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9481e000 - 0x94966ff7 com.apple.ImageIO.framework 2.0.7 (2.0.7) <cf45179ee2de2d46a6ced2ed147a454c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x94b80000 - 0x94b80ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94b81000 - 0x94cb4fe7 com.apple.CoreFoundation 6.5.7 (476.19) <a332c8f45529ee26d2e9c36d0c723bad> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x94cb5000 - 0x94e86ff3 com.apple.security 5.0.6 (37592) <5d7ae92f2e52ee7ba5ae658399770602> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x94f6a000 - 0x94f75fe7 libCSync.A.dylib ??? (???) <d88c20c9a2fd0676dec62fddfa74979f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94f76000 - 0x94f76ff8 com.apple.ApplicationServices 34 (34) <ee7bdf593da050bb30c7a1fc446eb8a6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x94f77000 - 0x94f7ffff com.apple.DiskArbitration 2.2.1 (2.2.1) <2664eeb3a4d0c95a21c089892a0ae8d0> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x94fc1000 - 0x94ff8fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <eab546255ac099b9616df999c9359d0e> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x94ff9000 - 0x95005ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x95006000 - 0x9505fff7 libGLU.dylib ??? (???) <a3b9be30100a25a6cd3ad109892f52b7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x951f0000 - 0x951ffffe com.apple.DSObjCWrappers.Framework 1.3 (1.3) <182986b74247b459b2a67a47071bdc6b> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x95200000 - 0x9527aff8 com.apple.print.framework.PrintCore 5.5.4 (245.6) <03d0585059c20cb0bde5e000438c49e1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9527b000 - 0x953cdff3 com.apple.audio.toolbox.AudioToolbox 1.5.3 (1.5.3) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x953d1000 - 0x95464ff3 com.apple.ApplicationServices.ATS 3.8 (???) <eda9db16110de6b7fd9436cd0daa787d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96365000 - 0x963e2feb com.apple.audio.CoreAudio 3.1.2 (3.1.2) <782a08c44be4698597f4bbd79cac21c6> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x967a0000 - 0x967befff libresolv.9.dylib ??? (???) <9ed809256ce8913cddc3269c2e364654> /usr/lib/libresolv.9.dylib
0x967bf000 - 0x967cfffc com.apple.LangAnalysis 1.6.5 (1.6.5) <d057feb38163121ffd871c564c692804> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x96a02000 - 0x96a95fff com.apple.ink.framework 101.3 (86) <d4c85b5cafa8027fff042b84a8be71dc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x96ad3000 - 0x96ad9fff com.apple.print.framework.Print 218.0.3 (220.2) <5b7f4ef7c2df36aff9605377775781e4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x96ada000 - 0x96adcfff com.apple.securityhi 3.0 (30817) <b3517782ad664a21e4fd60242e92723e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x96add000 - 0x96aeafe7 com.apple.opengl 1.5.10 (1.5.10) <5a2813f80c9441170cc1ab8a3dac5038> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x96bc8000 - 0x96c25ffb libstdc++.6.dylib ??? (???) <f75e5133d72769de5ce6c06153fc65f6> /usr/lib/libstdc++.6.dylib
0x96c26000 - 0x96c26ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x96c27000 - 0x96c2afff com.apple.help 1.1 (36) <1a25a8fbb49a830efb31d5c0a52939cd> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x96ed0000 - 0x96edeffd libz.1.dylib ??? (???) <a98b3b221a72b54faf73ded3dd7000e5> /usr/lib/libz.1.dylib
0x96eeb000 - 0x96f07ff3 libPng.dylib ??? (???) <df60749fd50bcfa0da5b4cac899e09df> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96f6f000 - 0x96feeff5 com.apple.SearchKit 1.2.2 (1.2.2) <3b5f3ab6a363a4d8a2bbbf74213ab0e5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x96fef000 - 0x96ff1ff5 libRadiance.dylib ??? (???) <3561a7a6405223a1737f41352f1fd8c8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x97041000 - 0x97041ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x97048000 - 0x97129ff7 libxml2.2.dylib ??? (???) <b3bc0b280c36aa17ac477b4da56cd038> /usr/lib/libxml2.2.dylib
0x9712a000 - 0x9712bffc libffi.dylib ??? (???) <eaf10b99a3fbc4920b175809407466c0> /usr/lib/libffi.dylib
0x9712c000 - 0x971b9ff7 com.apple.LaunchServices 292 (292) <a41286c7c1eb20ffd5cc796f791070f0> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
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0x97340000 - 0x979e0feb com.apple.CoreGraphics 1.409.5 (???) <a40644ccdbdc76e3a0ab4d468b2f9bdd> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x979e6000 - 0x97a0eff7 com.apple.shortcut 1.0.1 (1.0) <131202e7766e327d02d55c0f5fc44ad7> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x97a0f000 - 0x97ab6fec com.apple.CFNetwork 438.14 (438.14) <5f9ee0430b5f6319f18d9b23e777e0d2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x97ab7000 - 0x97b67fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x97b68000 - 0x97be5fef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

Bridge CC is asking my to 'purge cache'. When I do this doesn't work and freezes my mac. Bridge is unable to work at all. Please help?

When I start up Bridge CC I get a error message instructing me to purge cache in preferences which I do but it doesn't work and freezes my mac. I cannot curretnly use Bridge CC. PLease help as this is costing me time and money - thank you in advance....

Hold down the Option key as you launch Bridge, keep it down until you see a dialog box, then click all three options in the re-set box that comes up.
If you don't see that re-set box, you're doing it wrong, i.e., you're not holding the Option key down fast enough.

I have Windows Vista and my iTunes is v 10.5, I have an iPhone 3GS and an iPhone 4. Everytime i try to update my phone to iOS5 it stops on Backing up and freezes. What can i do? Do i need to upgrade my phones on a Mac? Please help!

I have Windows Vista and my iTunes is v10.5, I have and iPhone 3GS and an iPhone 4. Everytime i try to update my phone to iOS5 it stops on Backing up and freezes. What can i do? Do i need t upgrade my phones on a Mac? Please help it would be greatly appreciated.

Your expectations are not based in reality.
Your G4 will not run iCloud. There will be no upgrade from Mobile Me to iCloud for you with that machine unless you do it manually, and only mail will work without further expenditure.

Why does my mac pro gets extremly hot about 20 min or so that im on and freezes about a 1 hour that im on then i have to power off etc can u help me pls

why does my mac pro gets extrwhy does my mac pro gets extremly hot about 20 min or so that im on and freezes about a 1 hour that im on then i have to power off etc can u help me pls

You can find out what processes are loading your system by running Application Monitor (in Launchpad > Utilities if you're running Lion or Launchpad > Other under Mountain Lion). Select "All Processes". Sort the display by CPU% (click on the label of that column). What processes show over 10% CPU?
Also, when you click on the CPU button on the lower bar, what shows as your % idle? (Mine is showing about 98% just reading and posting here.)
If no process is causing the heat, you could have a hardware problem.

Each time I open FCPX my mac book pro freeze and I get a blue screen , I am running FCPX 10.08. I experienced that problem since I downloaded some plugins from Noise Industries . Can somebody help me please ?

Each time I open FCPX my mac book pro freeze and I get a blue screen and my mac book is completely frozen...

Have you removed those plugins ? They could be in your Movie folder or Library - application support - FCP- plugins - effects

I have a powerbook G-4 15 inch, It wont boot up and the display only works on the first try. it gets to the apple screen and freezes, when i try to restart theres no display. Help please, whats the issue here?

I left it running over night, it was running perfectly, in the morning the screen was black. i tried to restart it and got no display but i can hear the machine running. so i put away for several months, plug it in, charge the battery, it boots, i have a display, it loads the desktop and freezes. when i try to restart it theres no display. the last time i tried, i started it, i got to the apple screen and nothing. whats the issue here? please help.

Will it boot OK in Safe Mode? See What is Safe Boot, Safe Mode? (Mac OS X)
http://docs.info.apple.com/article.html?artnum=107392 Takes a while to run, but it usually "fixes" problems.
Safe Boot takes longer than normal startup
http://support.apple.com/kb/TS1884?viewlocale=en_US
Resolve startup issues and perform disk maintenance with Disk Utility and fsck
http://docs.info.apple.com/article.html?artnum=106214
 Cheers, Tom

Mac Pro keep freezing and powering off itself

I have a Mac Pro 2008. For weeks now, it will start, work for plus minus 4 minutes and freeze or go off itself.
There is no authorised maintenance in my country. Has someone experience the same before ? Have tried all reset, etc..
Does it has to do with the power supply ? It is connected via a UPS.
PLEASE HELP.
Fortune

Can you tell us how much RAM (Memory) you have? It's listed by clicking on the  in your title bar....go to About This Mac and it's in the 1st window.
We would also like to know what size hard drive you have and how much free space is on it.
If you click on your Hard drive icon (should be upper right hand corner of your screen), or the Finder in your Dock...when the window opens it says at the bottom how much Free Space you have on your drive.
If you go to the , click on About This Mac, click on More Info... in that window. The next window says how big your hard drive is under Hardware....click on Serial-ATA.....look under Capacity:
We need to know this cause if a hard drive is too full it slows things down and creates operational difficulties.
DALE

Please help! Safari keeps hanging/not responding and freezes everything else up.

I've got a mid-2009 MacBook Pro running OS X Snow Leopard (10.6.8) and Safari (5.1.9) keeps hanging/crashing. I'm afraid I'm not very good with these things so I'll just have to tell the story...
It's happening when I start up Safari, either the home page (Google) doesn't fully load and the pinwheel appears, or it loads but as soon as I try to search or use bookmarks the pinwheel appears. I'm unable to quit Safari, open or close Finder or any software, and it won't shut down normally either. I've tried using Cmd-Option-Esc to Force Quit but the pinwheel appears again and nothing happens. The only option left is to do a hard shut down. After repeating this 5 or 6 times it eventually lets me use Safari, but will almost always hang again unexpectedly at some point during the day. I know this isn't the best way to deal with it but I don't know what else to do!
I'm sorry if this question has already been asked and answered, but because I don't have an error report I don't know whether my issue is the same and don't want to start messing with things when I'm not sure what I'm doing. Thanks in advance for your help!
P.S. The unexpected hanging and freezing started while I was running Leopard and an older version of Safari. I tried to back up and reinstall the OS but my optical disk drive wouldn't read the disk, so I had to take it to an Apple store where they couldn't find anything wrong but installed Snow Leopard and hoped that fixed the problem. It didn't, and it's since started happening on start up, as described above.

Open Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then click Verify Disk.
If the disk needs repairing, you will need to use the install disc(s) that came with your Mac.
Help here > Using Disk Utility to verify or repair disks

Mac Help and Freezing

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