Mac Help disappeared

My OS X Tiger Mac help has seemed to disappear! Everything else (Safari help, Mail help, etc) seems okay. In Finder, I select Mac Help, the window opens and shows the links (Whats New in Tiger) but nothing happens when I click on a link.
When I click the little house at the top of the window, a drop down list of help topics appears. All except Mac Help work.

Hi Lyle & Welcome to Apple Discussions --
The Help Viewer problem you're experiencing is a fairly common one. I've experienced it too. I don't know why it happens (and sometimes, even after it's fixed, it happens again), but I do know where to direct you so that you can fix it.
Go to the X Lab's Help Viewer Troubleshooter and follow the steps set forth there for resetting your Help Viewer.
It's worked (and continues to work) for me, hopefully it will for you too. (You'll probably want to book mark the page, so that in case the problem returns you'll have the remedy at your fingertips.)
Good luck.
-- JDee

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    Path: /System/Library/CoreServices/Help Viewer.app/Contents/MacOS/Help Viewer
    Identifier: com.apple.helpviewer
    Version: 4.0.1 (170.3)
    Build Info: HelpViewer-1700300~5
    Code Type: X86 (Native)
    Parent Process: launchd [87]
    Date/Time: 2008-12-18 08:58:47.665 -0500
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6
    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0
    Thread 0 Crashed:
    0 libSystem.B.dylib 0x9095be42 __kill + 10
    1 libSystem.B.dylib 0x909ce23a raise + 26
    2 libSystem.B.dylib 0x909da679 abort + 73
    3 libstdc++.6.dylib 0x95eef005 0x95ea7000 + 294917
    4 libstdc++.6.dylib 0x95eed10c _gxx_personalityv0 + 1108
    5 libstdc++.6.dylib 0x95eed14b std::terminate() + 29
    6 libstdc++.6.dylib 0x95eed261 _cxathrow + 101
    7 com.apple.helpui 0x001219f6 _IAAssertionFunc(char const*, int, char const*, char const*, long) + 152
    Thread 1:
    0 libSystem.B.dylib 0x908ee1c6 machmsgtrap + 10
    1 libSystem.B.dylib 0x908f59bc mach_msg + 72
    2 com.apple.CoreFoundation 0x95a110ae CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x95a11cd8 CFRunLoopRunInMode + 88
    4 com.apple.CFNetwork 0x950a3052 CFURLCacheWorkerThread(void*) + 396
    5 libSystem.B.dylib 0x9091f095 pthreadstart + 321
    6 libSystem.B.dylib 0x9091ef52 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x909da639 ecx: 0xbfffdf5c edx: 0x9095be42
    edi: 0x00164cfa esi: 0xa00925b8 ebp: 0xbfffdf78 esp: 0xbfffdf5c
    ss: 0x0000001f efl: 0x00000286 eip: 0x9095be42 cs: 0x00000007
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0xa06ac108
    Binary Images:
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    0x950a0000 - 0x9513dffc com.apple.CFNetwork 422.11 (422.11) <2780dfc3d2186195fccb3634bfb0944b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x9513e000 - 0x951fcfff com.apple.WebKit 5525.27 (5525.27.1) <a15e548666c9a463d61be1f114b2fa27> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x951fd000 - 0x956cef3e libGLProgrammability.dylib ??? (???) <5d283543ac844e7c6fa3440ac56cd265> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x956cf000 - 0x95762fff com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x95763000 - 0x95815ffb libcrypto.0.9.7.dylib ??? (???) <69bc2457aa23f12fa7d052601d48fa29> /usr/lib/libcrypto.0.9.7.dylib
    0x95816000 - 0x95834fff libresolv.9.dylib ??? (???) <a8018c42930596593ddf27f7c20fe7af> /usr/lib/libresolv.9.dylib
    0x958d8000 - 0x95957ff5 com.apple.SearchKit 1.2.1 (1.2.1) <3140a605db2abf56b237fa156a08b28b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x95958000 - 0x9595afff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x9595b000 - 0x9599dfef com.apple.NavigationServices 3.5.2 (163) <91844980804067b07a0b6124310d3f31> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x9599e000 - 0x95ad1fff com.apple.CoreFoundation 6.5.5 (476.17) <4a70c8dbb582118e31412c53dc1f407f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x95ad2000 - 0x95b1bfef com.apple.Metadata 10.5.2 (398.25) <e0572f20350523116f23000676122a8d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x95b5c000 - 0x95bb6ff7 com.apple.CoreText 2.0.3 (???) <1f1a97273753e6cfea86c810d6277680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x95bb7000 - 0x95bedfef libtidy.A.dylib ??? (???) <f1d1742e06280444baa5637b209fd0af> /usr/lib/libtidy.A.dylib
    0x95d15000 - 0x95d6eff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x95d6f000 - 0x95dadff7 libGLImage.dylib ??? (???) <1123b8a48bcbe9cc7aa8dd8e1a214a66> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x95dfd000 - 0x95e09ff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
    0x95e27000 - 0x95e33ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x95ea7000 - 0x95f04ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
    0x96013000 - 0x9604afff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x9604b000 - 0x9604ffff libGIF.dylib ??? (???) <572a32e46e33be1ec041c5ef5b0341ae> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x96050000 - 0x96050ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x96051000 - 0x9684ffef com.apple.AppKit 6.5.6 (949.43) <a3a300499bbe4f1dfebf71d752d01916> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x96853000 - 0x96b2dff3 com.apple.CoreServices.CarbonCore 786.10 (786.10) <ec35bb05f67fe0e828d49dda88bbf6d7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x96b2e000 - 0x96b37fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x96b38000 - 0x96bdffeb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x96be0000 - 0x96be3fff com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x96dd5000 - 0x96dd5ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x96dd6000 - 0x96deefff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x96def000 - 0x96defffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9706a000 - 0x9706ffff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    try this link
    http://www.thexlab.com/faqs/helpviewer.html#Anchor-Reset-35882

  • Mac Help

    Whenever I try to go to Mac Help in the Finder a black window comes up, and stays for a few seconds and simply disappears. The only way I can get to the mac help is by putting some word in the search window above Mac Help.
    However I would prefer to be able to go to the Mac Help window directly with the options given there.
    It simply wont stay on.
    Laurence Hollands

    Try deleting the folder com.apple.helpui, it's here:
    Your Home folder > Library > Caches > com.apple.helpui
    If that doesnt work, it seems like this site has been helping a lot of people with this issue:
    http://thexlab.com/faqs/helpviewer.html#Anchor-Reset-35882

  • Mac Help window keeps crashing

    When I go to Mac Help from Help on the Finder toolbar, all that happens is a blank window pops up that says "Untitled" as the window title and then disappears/crashes. How do I fix this?
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    Thank you

    Step 2. Create a new admin user account, log into it, and see if the problem persists. If not, your original account's hosed up; if so, it's system-wide. In the former case, report back and we'll pass along some steps to rectify (probably tomorrow, though); in the latter case, download and install the 10.5.6 COMBO update, repair permissions, and restart. That should do it. If not, consider doing an Archive & Install, saving user and network settings, installation—see http://support.apple.com/kb/HT1545 for details.

  • Mac Help Crashes in Finder

    Whenever I choose "Mac Help" in Finder, a window opens up briefly, then disappears completely (crashes). Does this happen to anyone else, or do you know of a fix?
    So far, I have had many problems with Leopard, especially in Mail (troubles sending email with constant requests for password). I am hoping a new upgrade will fix many of these bugs.

    Scott,
    Whenever I choose "Mac Help" in Finder, a window opens up briefly, then disappears completely (crashes). Does this happen to anyone else, or do you know of a fix?
    Even though Troubleshooting Help Viewer, by Dr. Smoke is written for Tiger/Panther/Jaguar, I believe that you may benefit from reading Reset Help Viewer.
    ;~)

  • My "Mac Help" window is crashing....

    so every time i open the mac help window and type something in the search box and hit return the whole windows just closes. I'm not sure why this is happening. am i doing something wrong?

    Kappy wrote:
    Do you have any such folders on your computer? I do not find any in the Caches folder on mine. They disappeared after installing Leopard. I found that simply deleting the .plist files fixed the problem in Leopard.
    yes, I've got them along with the plist files. I have com.apple.helpdata and com.apple.helpui in ~/Library/Caches.

  • .mac account disappeared from my iPhone

    Two odd things happened this past week - maybe at the same time, although I can't be sure.
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    2) On my laptop, in Apple Mail, three new mailboxes for the .mac account suddenly appeared under "On My Mac": Deleted, Junk and Sent. They never used to be under "On My Mac", so I'm wondering if this is somehow related to the .mac account disappearing from my iPhone.
    I still get mail to the .mac account on my laptop, and it still shows up online when I go to the .mac website.
    Should I just go ahead and try to add the .mac account back onto my iPhone or is this likely something more complicated?

    Hello, did you resolve this? It's happening to my .Mac/ iPhone now. I've only recently set up my .mac account, and it's now disappeared off the iPhone twice in the 2 days I've had the email account.
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    P

  • Accessing Mac Help

    Ever since I upgraded to Leopard I have not been able to access Mac Help. When I double click "Help" in the menu bar, the help window comes up and then disappears. I have been reluctant to reload the OS. Everything else seems to be working OK.

    I've seen this fix in many places but it does not work for me. I've deleted these files (and a few others). In each case, I still get a "connection failed" after about a minute pause every time I launch help (from any application).
    I have several user accounts that I have created on this computer. In all cases, those accounts can access help. Only the administrator account can't access help without an error.
    In fact, I tried just copying those files/directories from the other user accounts that worked and still get the same results. I suspect that there is another setting/preference somewhere that is incorrectly pointed at some other server to access help but I don't know where/what it is.

  • Re. Mac Help

    When I click on Mac Help in the Menu bar, Help appears for 2 seconds then disappears/does not stay open. Help! Vincent.
    G4 Cube   Mac OS X (10.3.9)  

    Hello Vincent,
    Welcome to the  Discussions!!!
    This article at Dr. Smoke's X-Lab FAQ's should help you out.
    Troubleshooting Help Viewer
    Hope This Helps,
    Jeff
    Mini 1.25, 12 Al PB 1.5, PTP 250, WS PB G3, 3xiMac 400 (OS 9.1)   Mac OS X (10.3.9)   Wireless KB/Mouse, AEBS, 80 GB OWC FW HD

  • Help--Mac Help won't launch.

    My Mac Help application (G4 Powerbook, OS 10.3.9) has stopped launching. When I lick on the Help menu, the life preserver icon briefly appears in the Dock, then disappears again.
    I had this problem once before when the machine was still under warranty, and I remember that the Apple techie had look in a folder nd discard several things--I think it involved a com.apple.something folder and a plst, but not certain--and after that Help worked fine again, but I can't find my notes. Would be most grateful if anyone could tell me how to fix this--thanks!

    hi,
    you're right. you have to delete all the helpviewer preference files. here's how it works:
    launch the find window (command f)
    search on your local HD for files containing helpviewer in its name
    in the search result window select all files with the .plist ending (located in the preferences folder) and delete them
    relaunch helpviwer application, it should work properly again
    i did it on my mac serveral times and it worked fine.
    hope it helps
    Message was edited by: Matthias Schulz

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