Mac help menu

My new macbook's mac help menu doesnt respond at all. I am told it has to do with OS X issues. I have been using Macs since the LC 475 and been through a Performa, PowerPC, IMac, G5 ( at work), an I book G3, an I book G4, and now a macbook. It's always worked, but now...
Also, I am only a user and compeletely non-tech a step by step idiot's guide will be of great use...
p.s - and when i called the small reseller in our small town, he guffaws and says - why do you need help? you have been a user for so long.
Help
SG
macbook   Mac OS X (10.4.6)  

Thank you for the reply. I have been using the local reseller as the call centre, and they dont take this seriously enough.
Perhaps i should call apple themselves - an expensive propisition from India, so i might just do the reboot when i have some time free..i anyway need to import stuff from the older mac
one more question ) and i dont know if i am breaking convention but i am a newcomer, so forgive me
also, are there any intelligent, user friendly no nerdish on getting icaht video to work -
I reconfgured my netgear router in a text chat mode with my brother in the us. He is able to video chat with another cousin in bangalore with the same router, but mine just wouldnt do it. we changed the port cconfgiurations suggested on the discussuions list and all that....
Now my cousin says i have to reboot twice from the and there are ni links on the web. does it mean taking the netgear router off the wall?
Or will it get better if stick ethernet cable directy. any help would be gratefully received
G
macbook Mac OS X (10.4.6)

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