Mac Help "Support Articles" won't load

After searching for a topic in Mac Help, the resulting page has two sections: "Help Topics" and "Support Articles".
When I try to access one of the Support Articles, I get this error message:
The requested resource (/kb//apps/helpviewer/index) is not available
It appears that the folder "helpviewer" containing the file "index" is unavailable. After diligent searching I can't find a folder called "helpviewer" on my computer.
Test: Disconnect the computer from the internet and open a Help topic. "Help Topics" are listed, but there are no "Support Articles". This indicates that the Support Articles are on a server somewhere, and that I can download the article list but not individual articles. It appears that either the index file is inaccessible on the server or it is failing to be downloaded to my computer.
Is the fault on my computer or on the server? And what can be done about it?

I don't think that it's either your computer's or the server's fault. This happens sometimes when the support article has been updated, deleted, or re-issued and the older (referenced) version is no longer available. I just tried it and it worked with the article I asked for, but...
I've had this happen a couple of times; when that happens, I'd suggest going to the actual Apple support site and do a search there.
Edit: The "kb" refers to k nowledge b ase articles.
Message was edited by: Barbara Daniels1

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Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
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header; iTunes.exe - No disk
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hmmm. actually, i've had
b mixed
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b some
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Hudgie, "Taking screenshots to help with problems.", 12:04pm Apr 19, 2005 CDT
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hi scottymac!
header; iTunes.exe - No disk
There is no disk in the drive. Please insert a disk into drive \Device\Harddisk\DR5.
hmmm. actually, i've had
b mixed
results when trying to fix this one, and you're actually the first person who's reported only getting it
b some
of the time (that i'm aware of).
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do you get the message when you're in this configuration?
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Hudgie, "Taking screenshots to help with problems.", 12:04pm Apr 19, 2005 CDT
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hiya!
a few questions (about the launch problem) before proceeding.
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